Siebel Mobile Solutions Deliver Business ValueUma Welingkar, Senior Director, Oracle Development Darshan Kumar, Senior Director, Oracle Development

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Program Agenda

User Experience

A Year in Review – 2012

Demo – Highlights of IP-2013

Business Agility - Usability beyond just the Interface

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Safe Harbor Statement

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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User Experience

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Today’s User Expect a Modern Experience

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User Experience

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A year in Review

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Open UI – What’s that?

Well, we have been under a rock for a year

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Modernize with Siebel Open UI / Siebel Mobile

Enhanced User Experience: Maximize productivity

Any Browser: Flexible deployment

Templates: Create your own user experiences quickly

Any Device: Choose your platform with automatic device rendering

Coexist: Leverage existing Siebel investments

Advanced Standards: Tailor readily with common tech skills

Simplified Integration: Reduce total cost of ownership

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2012

Change Views at runtime from tabs to left side navigation

Increased Business AgilityNew color themes

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2013

Change Views at runtime from List to Tiles or Carousal

Increased Business AgilityNew Look and Feel

Tile

Single click button to change rendering at runtime

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Usability and Productivity•CTI, Email Response, Noifications•Calendar –Daily, Weekly, Monthly completely configurable•Siebel Search•Chart and Reports•Product Configurator, MVGs, Textboxes•Smart Script, TBUI •File attachments with drag and drop capabilities•Currency, datetime controls•Customer Dashboard•Accessibility•SiteMap filtering

Business Agility – Runtime Configuration•Change look and feel of applications based on color themes, navigation – tab versus menu navigation

•Set theme by user preference

Usability and Productivity•Binocular Find and Search – single navigation paradigm•Siebel Chat•Promotion configuration and catalog for C/OM•Dispatch board for agents•Drag and Drop framework – integrated with shopping cart and calendar appts

•Partner Relationship Management•Self-Service applications•Redesigned Siebel Marketing and loyalty•Function space diary for event management•Self-Service Registration

Business Agility – Runtime Configuration•Change Look and feel of applets and views•Ability to create application look and feel by Roles, Responsibilities and User groups

Available Now IP-2013

Siebel Open UI

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Demo – Highlights of IP-2013

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Business Agility - Usability beyond the Interface

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What does Usability mean to business Software?

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It’s not just about the User Interface

Is the user experience consistently good?

Does it just apply to the most basic processes?

How easy is to configure the software?

How easy is it make changes to permissions?

How do we approve changes route or key screens?

Do we have a well defined governance model?

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Siebel SRF

Business Agility

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Business Configuration ChangesFocus on the Business User

• New Business Administrator Solution for creating new views, applets and fields in real-time

• Run-time configuration to enable quicker deployment of business process changes

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Wilhelm enters Developer mode

and copies Application

Navigate to a view and choose

to Edit

Delete un-needed Applets

from View

Drag new Controls onto

Applet

Preview Changes

Publish ChangesReviewer

Approves or Rejects Changes

All users can view changed

application

Business Developer

creates Report

Business Developer

creates Web Service

In-place WYSIWYG editor

Seamless integration of Approved Changes

In-place Publishing and Governance

Business Configuration ChangesFocus on the Business User

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Demo – Looking ahead to 2014

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Attend Upcoming Siebel Sessions

Session Title Date/Time Location

Siebel Mobile Solutions Deliver Business Agility Anywhere, Anytime on Any Device

Thursday ,12:00 PM

Moscone West - 3007

The Art of Possibility: Transformative Industry User ExperiencesThursday ,1:30 PM

Moscone West – 3000

Siebel Upgrade for Dummies: Increase the Agility of Your Siebel Investment

Thursday ,3:00 PM

Moscone West - 3002

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Join The CX Conversation @ OpenWorld

#CX

#OOW13

@OracleCX

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Like facebook.com/OracleCustomerExperience

Follow twitter.com/OracleCX

Read blogs.oracle.com/CX

Watch youtube.com/OracleCX

Learn oracle.com/CX

Stay Connected With CX

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Graphic Section Divider

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