SHUJA-UR-REHMANDOB: 20, MAY 1984

Marital Status: MarriedH#132, PAF OFFICERS COLONY ZARAR SHAEED ROAD SADDAR LAHORE PAKISTAN.

Mobile: 92-3004186309,0344-4482438 Home : 042-6653860

shuja4u@gmail.com shuja_44@yahoo.com

Career Vision

A highly motivated, confident individual with exceptional multi-tasking capabilities and able to work in a target driven, Corporate environment. Hardworking with excellent attendance and punctuality records who can work equally well alone or as part of a team. Can communicate effectively with people from diverse backgrounds and would be an asset to any employer who respects loyalty and responsibility.Keen to find a challenging position within an ambitious employer where I will be able to continue to increase my work experience & develop my abilities.

AREAS OF EXPERTISE

Corporate Sale Sales Operation Management Project Management Technical Sales Coordination IT Skills Customer Service

Office Management Office Procedures

Experience / Past Affiliations

Multinet Pakistan May-2011 - At Present

Sr Associate Sales Operation

Work Description: I am currently responsible for providing corporate solutions to enterprise customer s ranging from Internet Bandwidth & Data connectivity by using different last miles as DSL, Metro Fibre Network. My current responsibilities allow me the opportunity

1. Major responsibilities include:

Follow-up with Technical & Finance dept for Feasibility, survey & costingCreate Quotation / Proposal.

Compilation, Verification and Submission of New Order from sales team. Weekly Sales Forecast Report Monthly Nation Wide Sales Report to management. Maintain Nation wide Network Survey Report Follow-up with technical dept for timely deployments Compilation of Project Costing Nationwide. Follow-up with customers & technical dept to ensure all problems/issues are

resolved & support is provided up-to-mark standards. Monitor and improve performance measures i.e Service level, Customer

satisfaction, First contact resolution, error rate reductionPlan and present road map on ensuring all defined KPI's (SLA's locked with Clients) are met.

Maintain & Build relationships with Client Companies Conduct Meetings & make presentations so that clients receive maximum benefit

from a company's products. Conduct Pilots in coordination with Client for new services.

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Introduce new Value Addition for client services Conduct surveys of clients to gauge client satisfaction Maintain and update client accounts as required Answer client phone calls and emails Perform other tasks as may be decided by management Answer customer service questions and resolve issues related to functions such

as billing. Interact with various departments, providing input that is used to create sales

proposals, improve products and streamline business operations. A strict compliance to company/divisional policies, plans and strategies to achieve

company/divisional goals along with complete understanding of Code of Conduct.Participate in all team meetings and team building/Motivational exercises on periodic basis.

Contribute to manage team objectives through team work

LAHORE STOCK EXCHANGE

Network Administrator & Business Executive [AUG 2008-April 2011] Reporting directly to the IT Manager and collaborating closely with other IT team members. Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction.

IT RESPONSIBILITIES

Areas of Expertise is Desktop Support & Active Directory. Responsible for diagnosing & resolving hardware, software & end users problems. Acting as the first point of contact for all IT & technical queries. Developing the infrastructure and systems to meet the companies needs. Working within a TCP/IP network environment, including DHCP, DNS and ethernet . Involved in the rollout of software updates and patches. Investigate specialist and complex IT support issues. Configuring and managing backup & restore procedures. Maintaining a wide range of computer hardware and software programmes. Identifying & reporting on the budgetary implications of IT projects and upgrades. Provide secondary support for LAN administration. Responsible for allocating work to junior staff and induction training for new staff. Deploying new hardware, server backups & evaluating new software & security

risks Procurement of IT hardware, software and maintenance products & services

Secondary responsibilities

o Broking and taking online orders from clients.o Shares telemarketing what to buy when to sale

o Handling online client’s queries.o Giving the analysis report of companies.o Providing guidelines to use the online Trading Software.o handling the Accounts opening cliento Communicating with the online service provider.

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VIRTUAL UNIVERSITY LAHORE SEEK Campus. [feb 2010 – April 2011]

Campus ADMINISTRATOR:

1. Responsible and accountable for establishing and maintaining a Student Life Organization which empowers and motivates all students to contribute to improving the school environment and raising academic standards

2. Complete assistance for students to get online virtual University education3. Supervise and assist in supervision of admission staff and students in the recruitment and

processing of files for students.4. Secure alumni and coordinate their efforts in support of admissions functions, 5. Ensure proper operation of the Virtual University database system including teaching new

users, learning new functionality, preparing data, and upgrading to newer versions, 6. Perform job duties and responsibilities of Director of Admissions in his absence 7. Provide specialized assistance and information concerning career planning and college

entrance to students, parents, staff, and community agencies. 8. Meet schedules and time lines. 9. Communicate effectively both orally and in writing. 10. Develop and provide information and materials related to career opportunities for high school

students. 11. Operate modern office equipment and audio/visual equipment. 12. Read, interpret, apply and explain rules, regulations, policies and procedures.13. Meet with, phone, and email admissions policies, procedures, updates on the University and

programs, discuss prospective students.

LAHORE UNIVERSITY OF MANAGEMENT SCIENCES .

Lab Internee from 15-SEP-2006 to 20-JAN-2007

Primary responsibilities:

Maintenance of networking and technical facilities in university campus consisting of about 3000 network devices with wired and wireless connectivity.

Monitoring network performance... Installation, configuration of window 2003 server,Active directory and other

softwares. Monitoring the internet services. Preparation and deployment of OS for PCs with necessary software through

multicasting technique using Norton Ghost Server 7.5/2003 tool. Maintained daily checklist and hardware report

Academic Credentials

B.SC (HONS) IN COMPUTER SCIENCE 2002-2006PRESTON UNIVERSITY LAHORE

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B.A. (Bachelor of Arts) (Punjab University, Lahore) 2005FSC (Intermediate in Pre Engineering) (Garraison Science Degree College Lahore) 2002Matriculation (Science) (Garraison boys high school Lahore) 2000

Computer Certification

MCSE 2003(Microsoft Certified System Engineer)MCP ID: 5974682

HP Certification on Effective Presentations. HP Certification on Effective LeaderShipHP Certification on Customer Relationship Management (CRM)

Additional Courses/Trainings

Diploma in Telecommunication PUNJAB UNIVERSITY LAHOREMCSE 2003 (Training) NEMCON COMPUTER INSTITUECCNA 3.0 (Training) CORVIT INSTITUTE LAHOREWIRELESS LAN (Training) CORVIT INSTITUTE LAHOREVOIP (Training) CORVIT INSTITUTE LAHORE

Achievements

Awarded certificate of appreciation by IEEE in acknowledgement of organizing competition of programming “Codinguru” in LUMS.

Best player of the Year in College

Co-curricular Activity Reading books & news papers, Playing cricket and table tennis.

Personal InformationDate of Birth: 20-05-1984Sex: MaleNationality: PakistaniPassport No: BA5188921

References

Available on Request

My backgrounds and goals seems to match up your requirements well I am confident that I can perform to job effectively and I am excited about the idea of working for a dynamic, nationally recognized firm.

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