sharepoint best practices final2ilta.personifycloud.com/webfiles/productfiles/389/... · sharepoint...
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Sharepoint Best PracticesLegal Tech New York
February 2, 2009
Speakers:
Steve FletcherChief Information OfficerParker Poe Adams & Bernstein [email protected]
Meredith L. Williams, Esq.Director of Knowledge ManagementBaker Donelson Bearman Caldwell & [email protected]
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Parker Poe Adams & Bernstein LLP
• 230 + attorneys
• 6 offices (Charlotte, Raleigh, NC; Columbia, Charleston, Myrtle Beach & Spartanburg, SC)
• 5 Departments• Banking & Finance• Business Law• Litigation• Real Estate & Commercial Development • Regulatory
• 15 Practice Groups
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• 550 + attorneys
• 16 offices in Alabama, Georgia, District of Columbia, Louisiana,Tennessee and representative offices in London, UK and Beijing, China.
• 5 practice groups: – Advocacy– Business– Health Law/ Public Policy– Labor & Employment – Tax
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TOPICSTOPICS
1. Sharepoint in Your Firm – Defining the scope
2. How Sharepoint “Basics” Makes Us More Efficient
3. Collaboration & Team Efficiency
4. Making a Splash – Marketing & Selling Your Intranet
5. Keys to Success
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Sharepoint in Your Firm Sharepoint in Your Firm –– Defining the scopeDefining the scope
• Document Management
• Records Management
• Intranet Portal
• Extranets
• Application Integration (DM, CRM, Financial systems, etc.)
• Push the information to the key players. Faster dissemination ofcritical information to key personnel for decision making.
• Build along with Business Plan of the Organization
• Vendor Selection
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How Sharepoint How Sharepoint ““BasicsBasics””Makes Us More EfficientMakes Us More Efficient
• The HR World
• Employee Data (w/ Workflow design)
• Internal Communication
• External News
• Enterprise Search
• My Site
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How Sharepoint How Sharepoint ““BasicsBasics””Makes Us More EfficientMakes Us More Efficient
HR / Employee Data Flow
Active Director
y
HR/ Payroll
Interaction / CRM
parkerpoe.com
Sharepoint
Attorney Bios
Outside DBs
Views
Elite Webview
Interwoven / DM
Views
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Internal Communications
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Enterprise Search
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Enterprise Search
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Enterprise Search
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Enterprise Search
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MySite
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Collaboration & Collaboration & Team EfficiencyTeam Efficiency
• Practice Groups, Departments & Industry Teams
• Client Service Teams
• Office and Administrative Departments
• Committees & Cross Department Teams (Green or Economic Development Teams)
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Slide Title Example
QUICK SEARCHESLook up Clients, Matters, FirmEmployees—or a Google search.
QUICK SEARCHESLook up Clients, Matters, FirmEmployees—or a Google search.
QUICK LINKSEasy access to frequent functions - wherever you are on Parkway.
QUICK LINKSEasy access to frequent functions - wherever you are on Parkway.
MY STUFFDocuments, Contacts, FinancialsClients & News
MY STUFFDocuments, Contacts, FinancialsClients & News
TARGETED NEWS & EVENTSFront page stories and calendartargeted by AD security groups
TARGETED NEWS & EVENTSFront page stories and calendartargeted by AD security groups
ENTERPRISE SEARCH“Our own Google”
ENTERPRISE SEARCH“Our own Google”
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Employee Search:
Photos, Locations, Phone #’s Profiles & Schedule Availability
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Practice Group Example
Basic External Information. RSS Feed of Legal Industry News
Basic External Information. RSS Feed of Legal Industry News
Basic External Information. Legal Industry Docket Information.
Basic External Information. Legal Industry Docket Information.
Key Internal Information.Blogs, Documents, Website Links, Team Members, Seminar Materials, Library Research Services, Newsletters, etc.
Key Internal Information.Blogs, Documents, Website Links, Team Members, Seminar Materials, Library Research Services, Newsletters, etc.
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Practice Group Example
Key Internal Information.Blogs, Documents, Website Links, Team Members, Seminar Materials, Library Research Services, Newsletters, etc.
Key Internal Information.Blogs, Documents, Website Links, Team Members, Seminar Materials, Library Research Services, Newsletters, etc.
Basic External Information. West Monitor News, Alerts, Trending Profile for top practice group related clients.
Basic External Information. West Monitor News, Alerts, Trending Profile for top practice group related clients.
Other Key Internal Information. Automatic WestKM Searches of firm work product. Basically an automatically created forms bank.
Other Key Internal Information. Automatic WestKM Searches of firm work product. Basically an automatically created forms bank.
Other Key Internal Information. Automatic hourly updated Client & Matter Information related to the practice group. Links provided will jump to Client & Matter Service Team Sites. (See CST slides below.)
Other Key Internal Information. Automatic hourly updated Client & Matter Information related to the practice group. Links provided will jump to Client & Matter Service Team Sites. (See CST slides below.)
Basic External Information. RSS Feed of Legal Industry News
Basic External Information. RSS Feed of Legal Industry News
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Industry Service Team Example
Key Internal Information.Blogs, Documents, Website Links, Team Members, Seminar Materials, Library Research Services, Newsletters, etc.
Key Internal Information.Blogs, Documents, Website Links, Team Members, Seminar Materials, Library Research Services, Newsletters, etc.
Basic External Information. West Monitor News, Alerts, Trending Profile for the industry.
Basic External Information. West Monitor News, Alerts, Trending Profile for the industry.
Basic External Information. RSS Feed of Legal Industry News.
Basic External Information. RSS Feed of Legal Industry News.
Basic External Information. RSS Feed of Legal Industry Blogs.
Basic External Information. RSS Feed of Legal Industry Blogs.
Other Key Internal Information. Automatic WestKM Searches of firm work product. Basically an automatically created forms bank.
Other Key Internal Information. Automatic WestKM Searches of firm work product. Basically an automatically created forms bank.
Basic External Information. Legal Industry Docket Information.
Basic External Information. Legal Industry Docket Information.
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Client Service Teams
• System to Automatically generate CST sites on intranet with the opening of a new file.
• Standard items auto generated on the pages. – Financials– Documents– Emails
• Additional Features added by the KM Team.– Team Calendars– Research– Filings– RSS Feeds– Docket Watches– Blogs
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Client Service Team Example
Financial Information pulled live.
Financial Information pulled live.
All DMS documents & emailssaved to the client number.
All DMS documents & emailssaved to the client number.
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Client Service Team Example
All Related Timekeeper Information.
All Related Timekeeper Information.
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Client Service Team Example
PDF Copies of Bills.
PDF Copies of Bills. Matter Drill
Downs.
Matter Drill Downs.
All DMS documents & emails saved to the client & matter number. All DMS documents & emails saved to the client & matter number.
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Client Service Team Example
All open files from the financial system.
All open files from the financial system.
Basic Information about the Client. (Financials, DM Documents, Emails, Team Calendar, etc.)
Basic Information about the Client. (Financials, DM Documents, Emails, Team Calendar, etc.)
All closed files from the financial system.
All closed files from the financial system.
Links directly into WestMonitor for the target client profiles.
Links directly into WestMonitor for the target client profiles.
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Client Service Team Example
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Client Service Team Example
Case Law Monitoring via Westlaw Watch.
Case Law Monitoring via Westlaw Watch.
Team Blog.Team Blog.
Team Resources, Experts, Forms, etc.
Team Resources, Experts, Forms, etc.
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Making a Splash Making a Splash ––Marketing & Selling Marketing & Selling
Your IntranetYour Intranet
• Defining the Scope
• Choosing the Right Pilot
• Launch Program
• Building Prototype Sites for a Practice Group, Department, Office, etc.
• Post-Launch Tips
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Keys to SuccessKeys to Success
• The Core Team• Joint Venture (Not just IT)• Start Small• Data Store• Workflows• Push the information to the key players for decisions• Find the Pain Points• Make it a part of the daily practice.• Give them options for use.• Open Mind vs. Consistent, Professional Appearances• Client / Business Development Considerations• Keep it Fresh• FUN STUFF• Brand and market every day
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Questions?