shared service management for the image of supporting departments- efmc 2015 glasgow
TRANSCRIPT
The growing importance of the imageof supporting departments…and how to get a good one.
Wolter Smit, CEO
Ron van Haasteren, CommunicationConsultant
Host: Organised by:Presented by:
Network account, Badge, Working Place, MobilePhone, Laptop, Company Car, etc...
More than 80% of new employeesin my organisationon their first day...
have everything
OF SERVICE DESKS ARE ALREADY PLANNINGFOR SHARED SERVICE MANAGEMENT55%
Is it on the agenda to merge services from other desks
45%: ‘No current plans’
16%: ‘Within the next 3 years
17%: ‘Within the next year’
10%: ‘Within the next 6 months’
12%: ‘Already have’
WHAT DOES THIS MEAN TO YOU?
IMPROVE QUALITY OFSERVICES FOR CUSTOMERS
STREAMLINEPROCESSES COST
SAVINGS
MEET DEMANDS BY CUSTOMERS
Cost savings
• Educational advantages– Student journey
• Payroll savings– First year £287k (reducing duplication)
• Procurement savings– First year £175k (collaboration & leverage)
• Service improvements
SharedTool
NothingShared
SharedPortal
SharedService Desk
Efficiency
Qu
alit
y
SharedProcess
SharedDepartment
WHAT DOES THIS MEAN TOYOU?
IMPROVE QUALITY OFSERVICES FOR CUSTOMERS
STREAMLINEPROCESSES
COSTSAVINGS
MEET DEMANDS BY CUSTOMERS
View this presentation online onwww.slideshare.net/TOPdesk
Wolter Smit & Ron van Haasteren
Host: Organised by: