shared innovation collaborative opportunities in electronic resource management using emerging web...

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Collaborative opportunities in electronic resource management using emerging web technologiesElectronic Resources & Libraries, 2008.

Sarah Bartlett

Senior Analyst, Talis Information Ltd.Wednesday 19th March, 2008

shared innovationshared innovation

Web 2.0 and electronic resources

http://www.flickr.com/photos/bbum/301661917/http://www.smartech.gatech.edu/bitstream/1853/13595/1/236-sat-8_00.pdf


Collaborative opportunities in electronic resource management using emerging web technologies

• Why is collaboration fundamentally necessary with ERM?

• What opportunities does Web 2.0 open up?• Some obstacles to collaboration in ERM• A glimpse at what might be possible with Web 3.0


Collaborative electronic resource management


eResources impact all areas

e-Resources are now an essential part of the library service, and as such, have a lot of internal stakeholders.

University of Wolverhampton, UK

http://www.flickr.com/photos/woo-hoo/311042349/


The changing marketplace

Online Information 2007

http://www.flickr.com/photos/14508271@N06/2093164845/


The changing marketplace

• Experimentation and diversification• Consolidation• Libraries’ response

http://www.flickr.com/photos/14508271@N06/2093164845/


Management style

Image © Onur Döngel. Reproduced under licence.


Management styleERM is an area that is very difficult to write procedures for, as the situation changes on an almost daily basis. This in turn makes it difficult to standardise practice for a team of people to take on the work.

University of Surrey, UK

Image © Dan Tero. Reproduced under licence.


Collaboration

• Between institutions• Across the institution• Across the library

Image © Dan Tero. Reproduced under licence.

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Sharing data and sharing

effort

Image © David Luscombe. Reproduced under licence.

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What is Web 2.0?

• Participative

• Sharing

• Communication and community

• Remixing diverse sources

• Based on trust

http@//flickr.com/photos/bbum/301661917/

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Common data across

institutions

Data particular to the institution


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Data common across

institutions

In the electronic era…

In the printed era…


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Data particular to one

institution

In the printed era…

In the electronic era…


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Stopping the pain?

Image © Lai Leng Yiap. Reproduced under licence.

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Where is the pain?

• Complexity and fickleness• Inaccurate information• Multiple evaluation criteria• Maximising visibility to end-

users• Weight of administration


shared innovation

Where is the pain?

• Complexity and fickleness• Inaccurate information



• Data problems– Slow updates– Inaccuracies– No data?


The transfer of titles between publishers is arguably our biggest problem. There are always problems with the quality of data in the knowledgebase. There is definitely a case for a collaborative community piece. We’re often reporting this sort of thing to Ex Libris so the knowledgebase can be updated.

Kings College London

• Supply chain inefficiencies– Link resolvers– Library notifications


Two-way updating?

Image © bubaone. Reproduced under licence.


How would a collaborative approach to knowledgebases help?

• Supply chain efficiencies• Single source of truth• Innovative services

Image © Stephanie Timmermann. Reproduced under licence.

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Where is the pain?

• Multiple evaluation criteria– Stakeholder feedback– Vendor sustainability– Technical evaluations– Usage statistics



How would a collaborative approach help with evaluation?

Using feedback from a subject librarian at another institution would definitely be useful, especially if It was the same or a similar subject.

Focus Group Attendee

• Amazon-type model• Efficient stakeholder feedback• Cross-institutional• Across the lifecycle• Usage statistics


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Where is the pain?

• Maximising visibility to end-users– Downtime notices – Information literacy– Troubleshooting



How would a collaborative approach help with advisory notices of planned downtime?

• Single source of truth• Accurate information• Less support calls



How would a collaborative approach help with information literacy?

• Shared repository• Quality materials• Efficiencies



How would a collaborative approach help with troubleshooting?

• Wiki-type system • Sharing• Efficiencies• Editing previous solutions• Eliminating duplicated effort


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Where is the pain?

• Weight of administration



How would a collaborative approach help with administration?

• Centralised shared data



Should we adopt a collaborative approach to the whole of ERM?


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What are the obstacles?

• Legal• Industrial• Organisational• Psychological

Image © Stephen Rees. Reproduced under licence.

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What is the responsibility of the vendor?



However…

Social software has some mileage in the realm of licensing. There is a parallel here with cataloguing. It would be particularly beneficial for NESLI which is the same for everyone. There is occasional divergence by publisher or by library.

Kings College London


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How does Web 2.0 map to ERM?

• Participative• Sharing• Communication and community• Based on trust• Remixing diverse sources

http@//flickr.com/photos/bbum/301661917/


So what is Web 3.0?


Web 3.0 Futures – Usage Statistics

• Usage statistics in isolation• Outcome-based approach• Adding meaning

Journals on global warming are not highly used but Imperial has a dedicated centre for research into global warming. So Imperial are wary of comparing apples with pears. It’s more of an art than a science.

Imperial College London


Web 3.0 Futures – Trial Selection

• Selection of trial participants• Identified through diverse sources


Conclusion

• ERM is inherently suited to a collaborative approach

• But not every area of ERM operations will benefit• Some obstacles may disappear in time• There are some exciting opportunities with

significant business benefits


Recommended reading

Conger, Joan E.

Collaborative electronic resource management: from acquisitions to assessment.

Westport: Libraries Unlimited, 2004

Emery, Jill

Ghosts in the machine: the promise of electronic resource management tools

Serials librarian 51(3/4), 2007

Miller, Paul

Web 2.0: building the new library

http://www.ariadne.ac.uk/issue45/miller/

Culling, James

Link resolvers and the serials supply chain

UKSG, 2007

http://www.uksg.org/projects/linkfinal

Image © Luis Pedrosa. Reproduced under licence.

shared innovation

Collaborative opportunities in electronic resource management using emerging web technologiesElectronic Resources & Libraries, 2008.

Sarah Bartlett

Senior Analyst, Talis Information Ltd.Wednesday 19th March, 2008

shared innovation collaborative opportunities in electronic resource management using emerging web...

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