seven areas of disruption in banking
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Slideshare and LinkedinSwitzerland, 26 December 2015
Seven areas of disruption in bankingThe new customer journey in banking
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May 3, 2023The new customer journey2
Are they disrupting the banking business?
They might bring me wealth too as banking provider …
ILLUSTRATIVE
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May 3, 2023The new customer journey3
Context for new customer journey in banking
BanksTelecomsRetailers
Outsourcing providerSearch-engines
Distribution networksSocial networks
FinTech
limitations/jobs not done well today
How is wealth created?
threats/urgency/technology (blockchain
and IoT)
ILLUSTRATIVE
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May 3, 2023The new customer journey4
We identified 7 areas of disruption in banking
SIM card is your accountFamily Office 4.0 (wealth management)Bitcoin will stay and be an accepted currencyHybrid national crypto currenciesCustomer builds his own bankPrivacy instead of banking secrecy100% Straight Through Processing
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May 3, 2023The new customer journey5
• Opening of a bank account will be as easy a buying s SIM card
• Together with the SIM card you will get access to the internet and your private cloud storage
• No additional contracts for telecom or credit card providers will be required
1. SIM card is your account
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May 3, 2023The new customer journey6
• Family Office provider will enable new client segments to create and manage their wealth
• Robot advisors will help to ensure to the overall custody and the execution of governance and compliance rules
• Insurance and pension plans will be monitored and adapted to your peronal wealth creation
• Patient dossier will become part of wealth management
2. Family Office 4.0 (wealth management)
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May 3, 2023The new customer journey7
• Banking API will make Bitcoin mass market enabled
• KYC and EMBARGO database suppliers will protect the Bitcoin ecosystem from fraud and money laundering
3. Bitcoin will stay and be an accepted currency
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May 3, 2023The new customer journey8
• National cryptocurrencies will be issued in parallel to national currencies
4. Hybrid national crypto currencies
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May 3, 2023The new customer journey9
• API (application programming interfaces) will enable the individual or corporate to create his ohn banking services
5. Customer builds his own bank
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May 3, 2023The new customer journey10
• Private Banks will find a new role and protect the privacy and the digital wealth of their clients
• Private Banks cannot grow the wealth of client but must be an example of preservation and good citizenship
6. Privacy instead of banking secrecy
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May 3, 2023The new customer journey11
• Due to new technologies banking will be fully automated and error free
• 8 modular processes will settle all financial products and contracts
7. 100% Straight Through Processing
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May 3, 2023The new customer journey12
Richard F. ZbindenSoftware for Corporate Leaders LLC Grienbachstrasse 38CH-6300 Zug / Switzerlandphone +41 (0)41 761 9790, fax +41 (0)41 761 9794email: [email protected]
Where to get more information on this?