setup upgrade download mb 6 2 0 - august 2012

8/10/2019 Setup Upgrade Download MB 6 2 0 - August 2012

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Setup, Upgrade & Download

Emida MicroBrowser (MB)

6.2.0 Release


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Table of Contents

INTRODUCTION .......................................................................................................... 3

NEW SETUPSUPPORT SITE ....................................................................................... 3UPGRADE FOR CURRENT MB 5.1.2 MERCHANTS .......................................................... 5

MB DOWNLOAD INSTRUCTIONS (NEW TERMINALS) .................................................... 6

APPENDIX A- MICROBROWSER 6.2.0 CONFIGURATIONS ............................................ 12

APPENDIX B- FREQUENTLY ASKED QUESTIONS/TROUBLESHOOTING ......................... 14


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Introduction

The MicroBrowser (MB) application is Emidas latest proprietary software for OMNI

37xx/Vx Series terminals. This manual contains on overview of setting up a new

terminal, upgrading an existing terminal and completing the download for the latestversion of the applicationVersion 6.2.0.

New Setup

The following steps will assist you in setting up a merchant with the MB 6.2.0

application.

To begin, sign in to the Support Site, click on the Customertab and then on the

Merchantstab, from here, go ahead and click on add a New Merchant.

In the following window, you will need to enter the following information:

Sales Rep

Business Name

DBA

Time Zone

ISO Managed Rate Plan (Option appears if feature enabled for ISO)

Street Address, City, State, Zip Code, County, and Country

Contact informationName, Phone, Fax # and Email

Banking informationFederal Tax ID, ABA/Routing Number and Account

Number (note, if prepay ISO or centralized ACH ISO, select Not Applicable for the

latter two) Terminal InformationMonthly Fee Sales Threshold (Optional), Credit Type (if

prepay ISO, that credit type is automatically selected for you) and Credit limit

(does not appear for prepay ISO)

Login InformationUsername and Password. You are also able to set

permissions for your merchant


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Mail Notificationthis is used to notify you that the setup has been entered via

the Support Site

Once you enter all this information you may click on Add New Merchant. You will be

taken to a different window.

In the following window, click on Add New Terminal:

Once you have entered all the required information, a SITE ID number will appear at the top

of the page and you should also receive an automatic email stating that the setup is complete.

You are now able to continue with the download process for the terminal. For new terminal

set ups, please skip ahead to page 6 MB Download Instructions- New Terminals.

Terminal Ratesselect the type of rate plan you would like to assign your merchant. Once the rate planis selected, a list of products with the rates will be displayed.

Mail Notificationthis will allow you to send a copy of the information that you have entered.

Before you can add a terminal make sure you entefollowing information:

Terminal Typea drop down menu will appear and jus

select the correct MB terminal type. *Note for a

MicroBrowser terminal it MUST say MB in the Termina

Type

Serial Numberenter the serial number, which can be

on the bottom of the terminal. *Required

Application Groupselect the appropriate MB 6.1

application groupconnection type (Dial-Up, Prefix No.

Prefix situation, IP, Static IP, etc). *Required

Keyselect the appropriate key which is associated witterminal type. *Required

Param Configurationselect the appropriate MB 6.1

configuration. The configuration names include the init

Night Call/Auto Updates time.Please see Appendix A fo

detailed explanation behind all your configuration type

options. *Required

Clerk nameyou can enter a name or default.

Clerk Codeyou must enter a code here; without the c

the merchant will be unable to use their terminal.

Notesyou may add any additional requests here whic

be addressed by our setups dept.


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Upgrade for Current MB 5.1.2 Merchants

For merchants that are currently using the MB 5.1.2 version of the application, it will be

necessary to upgrade them to the new 6.2.0 MB version.

Please follow the next steps in order to upgrade your merchant:

1) From the support site, locate the merchant and click on Edit, under the Edit

Terminal option:

2) You are then taken to the Terminal Information section. In this section you will

need to do the following:

Serial NumberPlease Do Not Changethe serial number on an existing SITE ID;

when hardware must be replaced, the user must create a new SITE ID rather

than replacing the serial number on an existing SITE ID. If these instructions are

not followed, you will receive a MAM ERROR 1050during the initial

synchronization and a new SITE ID will be required to resolve the issue.

Application GroupGo ahead and select the 6.2.0 Application you wish toupgrade the merchant to. As mentioned, the 6.2.0 Application options that are

listed are based on connection type (Dial-Up, Prefix No. if Prefix situation, IP, Static IP,

etc).

Param Configuration - Select the appropriate MB 6.1 configuration. The

configuration names include the initial Night Call/Auto Updates time. Please see

Appendix A for a full detailed explanation of each 6.2.0 configuration option that

is available.

KeyPlease leave the current Key (i.e., model type) setting.


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Once you are done updating the Application Group and the Param Configuration

information, you will need to scroll down and click on Apply Changes To Terminal.

Then, the terminal will automaticallybe upgraded as part of the applications Nightly

Call process (i.e., Automatic Updates Process).

Once the terminal dials into our servers to perform its nightly automatic updates, it

will conveniently download the 6.2.0 version of the application. For more information

on the Nightly Call/Automatic Updates Process, please refer to your MicroBrowser

User Guide.

MB Download InstructionsNew Terminals (i.e., Terminals that

have not used a previous version of MB)

The following instructions are for the following terminal types:

VX510/3730

VX510LE/3730LE

VX610 GPRS

VX520

VX570 Dial-up or IP

3740/3740IP

3750/3750IP

Note: For 3740/3750 terminals, the system will automatically configure them with a

static menu version of 6.2.0, meaning a version that does not include majority of theHome/Prepaid menu advances of version 6.2.0. That is because those terminal types

have older processors and as such are not capable of supporting the more dynamic

version of 6.2.0. That being said, the static menu 6.2.0 version does contain the same

enhanced Admin menu as the dynamic version.

For more information on static vs dynamic menu versions, please refer to your

MicroBrowser User Guide.


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Before beginning the initial MB download please take a moment to wipe your terminal

clean. This will ensure that there are no problems during the download process. Please

refer to Wipe Instructions by Terminal Type for step by step instructions on how to wipeyour terminal.

DOWNLOAD NEEDED

NO *GO VARIABLEPress the F2and F4keys at the same

time

SYSTEM MODE ENTRY

PASSWORD

_ _ _ _ _ _ _ _ _ _

Enter 1-Alpha-Alpha-6-6-8-3-1

SYS MODE MENU2

DOWNLOAD F2

RAM FILES F3

FLASH FILES F3

After locating the Downloadoption on

your terminal, press the FKeyassociated

with it to begin the download process.

SYSTEM MODE DOWNLOAD

FILE GROUP _1Press Enter

SYSTEM MODE DOWNLOAD

GROUP 1 PASSWORD

_ _ _ _ _ _ _ _ _ _Enter 1-Alpha-Alpha-6-6-8-3-1

SYS MODE MENU 1

CONTRAST F2

CLOCK F3

RESTART F4

In VX510/3730& VX510LE/3730LEthe

Downloadoption can be located in SYS

MODE MENU 1

In 3740/3740IP, 3750/3750IP& VX570the

Downloadoption can be located in SYS

MODE MENU 2


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SYS MODE DOWNLOAD G1

SINGLE-APP F3

MULTI-APP F4

The following steps are for the

Vx510/Vx510LE/Vx570

The following steps are for the

3740/3750


FULL F3

PARTIAL F4


MODEM F2

COM 1 F3

TCPIP F4

Choose Modemfor the VX510/3730,

VX510LE/3730LE& VX570 Dial-Up or IP


*ZP HOST PHONE NUMBER

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

*ZP-Enter 18886442514 for Modem

(If you require a prefix to dial out,

please enter it here)

Enter 12.175.191.138:8013for TCPIPSYS MODE DOWNLOAD G1

*ZP HOST PHONE NUMBER

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

*ZP-Enter 18886442514 for Modem

(If you require a prefix to dial out,

please enter it here)

Enter 12.175.191.138:8013for TCPIP


*ZT TERMINAL ID

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _


*ZT TERMINAL ID

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

*ZT- 3740/3740IP and 3750/3750IP

enter PW711


*ZA APPLICATION ID

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Select F3for SINGLE-APP Select F3for FULL


FULL F3

PARTIAL F4

Select F3for FULL


MODEM F2COM 1 F3

TCPIP F4

For the 3740IP& 3750IPthe download

can be done via Modemor TCPIP


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*ZT- For VX510/VX510LEwith part #

M251-X5X-X0X & M251-X0X-XXXusePW711

For VX510/VX510LEwith part #

M251-X6X-XXX & other use

PW711UCL

For VX570 use PW711UCL


*ZA APPLICATION ID

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

*ZA-For VX510/VX510LEwith part #

M251-X5X-X0X & M251-X0X-XXXuse

PW711

For VX510/VX510LEwith part #

M251-X6X-XXX & other use

PW711UCL

For VX570 use PW711UCL

*ZA-3740/3740IPand 3750/3750IP

enter PW711


***----------------------

DOWNLOADING NOW

A set of dashes will appear and turn to

asterisks as the download is in process.


DOWNLOAD DONE


*ZA =*ZP = 18886442514

*ZR = 6 EDIT F3

*ZT = START F4

Make sure that the settings are properly set.

Verify *ZA, *ZPand *ZT. If they are wrong

this may cause a problem with the download.

Then press F4 for Start.

The following steps are for VX510/3730or VX510LE/3730LE. If you have another

terminal type, please skip forward to the next page.

Once the download is complete the

terminal will display Download

Vx510/Vx510LE/Vx570 Continued 3740/3750 Continued


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As the application is being downloaded the

lines will turn into stars.


GID: 1

APP ID: POSWEB7STATUS: CONNECTING

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _


GID: 1

APP ID: POSWEB7

STATUS: CONNECTING

DOWNLOAD DONE

Download confirmation for

VX510/3730& VX510LE/3730LE

Once the download is complete press Enter and the terminal will restart and begin to

unzip the downloaded files. You will then be forwarded to the POSWEB download.

POSWEB

Terminal: . . . . . . . . . . . . . . . . . . . . . . . . . .

Custom: . . . . . . . . . . . . . . . . . . . . . . . . . . .

URL: 8080/portal/TA

.DISCADO

.GPRS.CDMA

Enter the Site Idas the Terminal ID.

Remember to add a 0 at the end. For

example 12345670.

DISCADO

Nao espera tom

Espera tom

Tel: . . . . . . . . . . . . . . . . . . . . . . . . . 186668702216

PREF.: . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . .

INIC-MDM.: . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . .

USUARIO: . . . . . . . . . . . . . . . . . . . . . . . . mbemida

DISCADO

Nao espera tom

Espera tom

SENITA: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . *****

DNS1: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

DNS2: . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . .

POS WEB

Enviando . . . . . . . . . . . . . . . . . . .

POS WEB

Carregando

POSWEB Download

Press Enterto scroll between each of the options. Remember- Do Not change anything

unless you are instructed to do so.(If you require a prefix, go ahead and delete thephone number and enter it with the prefix.)


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The terminal is downloading the POSWEB application

Application

POSWEB

Downloaded

Emida

Loading

_ _/_ _

After it completes the POSWEB download the terminal will restart and begin loading the

files. This process will take some time. Please make sure that you do not turn off the

terminal or disconnect the phone line.

Download Complete Date Time

Once the download is complete you will get a screen with the date and time. Click Enter

to synchronize the terminal.

Please synchronize

POS1. Synchronize

Press Go/Enter to synchronize the

terminal

Press 1. Synchronize. As the terminal goes through the Synchronizationprocess, it will also downl

your products. When the Synchronizationis complete it will take you to the 6.2.0 login screen wh

you must enter your clerk code. Once you log in, you will see the Prepaid/Homescreen.

Below is a sample of the Prepaid/Home screen for a dynamic menu terminal (i.e., non-

3740/3750 terminals.)

Terminal Synchronization

1. HOT PRODUCTS

2. TOP UP

3. WIRELESS

4. FULL PROD. LST

5. REFUND-VOID

ADMIN < > UPDATE

To make sure that the download worked, go to number 1 and verify that you have

products. If there are products the download was successful.


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APPENDIX AMicroBrowser 6.2.0 Param Configurations

The following are the available parameter configurations:

1.

US 6.2.0 Default (2300-0200hr)This standard default configuration sets your

terminals nightly call to initially occur at 2300 hours (military time) and will then

occur at a random time nightly within a 3 hour window. This configuration will

allow your terminal to run an auto batch, auto sync and an auto product update;

these processes are all enabled. The auto sales cost is disabled for this

configuration however an Admin level user can enable this option manually via

the ADMIN/5. EDIT CONFIG/1. NIGHT CALL ALERTS menu.

2.

US 6.2.0 Default (0200-0500hr)- This standard default configuration sets your



allow your terminal to run an auto batch, auto sync and an auto product update.

These processes are all enabled. The auto sales cost is disabled for this

configuration however an Admin level user can enable this option manually via


3.

US 6.2.0 Default (0130-0430hr)- This standard default configuration sets your



allow your terminal to run an auto batch, auto sync and an auto product update.

These processes are all enabled. The auto sales cost is disabled for thisconfiguration however an Admin level user can enable this option manually via


4.

US 6.2.0 Default NO RANDOM (0600hr)- This standard default configuration

sets your terminals nightly call to occur at 0600 hours (military time) and does

NOT have the random time feature enabled; thus, the call will occur every night

at the exact same time. This configuration will allow your terminal to run an auto

batch, auto sync and an auto product update. These processes are all enabled.

The auto sales cost is disabled for this configuration however an Admin level

user can enable this option manually via the ADMIN/5. EDIT CONFIG/1. NIGHTCALL ALERTS menu.

5. US 6.2.0 w/SalesCost (0315-0615hr)This custom configuration sets your

terminals nightly call to occur initially at 0315 hours (military time) and will then


allow your terminal to run an auto batch report, an auto sync, an auto product

update and enable the auto sales cost report.


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That being said, the user must manually enter a correct Clerk Id in the 1. NIGHT

CALL ALERTS/SAL-CST CLERK field in order to have the auto sales cost

report run properly. Also, the user can disable any of these options manually via


6. US 6.2.0 No Auto Batch (0100-0400hr)This custom configuration sets your

terminals nightly call to occur initially at 0100 hours (military time) and will then


allow your terminal to run an auto sync and an auto product update. However,

the auto batch report and the auto sales cost are disabled for this configuration;

the user has the option to enable these options manually via the ADMIN/5. EDIT

CONFIG/1. NIGHT CALL ALERTS menu.

7.

US 6.2.0 No Auth Required (0030-0330hr)This custom configuration sets your

terminals nightly call to occur initially at 0030 hours (military time) and will thenoccur at a random time nightly within a 3 hour window. This configuration will

allow your terminal to run all the default processes however the terminal will be

set up with the Auth Required feature disabled, meaning the user will not have

to enter a clerk code whenever they run terminal operations including

transactions and reporting. That being said, the user will still have to enter their

clerk code to log into the application. If needed, the user has the option to

enable the Auth Required option manually via the ADMIN/5. EDIT CONFIG/3.

GENERAL SET UP menu.

8.

US 6.2.0 Spanish (2330-0230hr)This custom configuration sets your terminalsnightly call to occur initially at 2330 hours (military time) and will then occur at a

random time nightly within a 3 hour window. This configuration will allow your

terminal to run all the default processes however the terminal will be set up as a

Spanish Language terminal. If needed, the user has the option to change the

language to English manually via the ADMIN/5. EDIT CONFIG/2.

COMMUNICATIONS menu.


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APPENDIX B: FREQUENTLY ASKED QUESTIONS /

TROUBLESHOOTING

This section is intended to assist you with troubleshooting any potential issues you may

encounter on MicroBrowser 6.2.0 during the download process. Each item below

includes steps to recover and resolve the issue.

Terminal Setup:

The terminal is displaying MAM Error 1050 during the synchronization process.

What does this mean?

The issue is triggered when a user tries to replace the serial number on an

existing SITE ID. The MicroBrowser platform then adds the new number to

the bottom of a list of serial numbers for this SITE ID. The issue manifests

itself when the time occurs to sync the terminal for its NEW license; during

the sync process the platform actually places the license on one of the old

serial numbers rather than the current one. As such, when hardware

(terminal) must be replaced, the user must create a new SITE ID rather than

replacing the serial number on an existing SITE ID. Also, the user should not

forget to first delete the serial number from the existing SITE ID before

adding it to a new one. If the aforementioned instructions are not followed,

the terminal will continue to present MAM ERROR 1050during the initial

synchronization and a new SITE ID will be required to resolve the issue.

The terminal is displaying Not Authorized, please check PIN. Module

wmlModule.cs. What does this mean?

This indicates that the serial number for the terminal does not match the

serial number which has been programmed in the prepaid platform. If you

have access to the prepaid systems support site, please correct your

terminals serial number information in the support site or contact your

agent or ISO representative for assistance.

My terminal is displaying Error 00113 and will not function. What should I do?

This error indicates that your terminals memory capacity has been reached;

the terminals database(s) must be emptied and all software applications

must be re-installed. Please wipe the terminal completely and re-download

the application.


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My terminal is displaying Error 2107. What should I do?

This error indicates that the modem is not connected to the phone line.

Please make the necessary connection.

My terminal is displaying Error 2103. What should I do?

This error indicates there is no dial tone. Please check the phone line

connection.

My terminal is displaying Nao Conectou COD 0/1050 and will not function.

What should I do?

This error indicates that your terminals license has not been renewed (a

required process every 30 days) during the Nightly Call process. To manually

renew the license, please follow these steps:

1. Press 0 then press the UP key.

*Note that the UP key is the first purple key to the right of the ALPHA key

2. It will ask for password, enter 000000.

3. Choose 3. Technical Menu.

4. Please select 1. Get T.A. The terminal will call into our server and validate its

license.

My Terminal displays "APARTE OK PARA CONTINUAR TELECARGA." What should I

do?This message may be presented to the user when the terminal is trying to

connect to the MicroBrowser platform during the Nightly Call process and

the connection failed. Until the terminal successfully completes this process,

this message will remain on the terminal. The solution is to press OK or the

green Enter button to bypass this screen and attempt the connection again.

If that fails, then the user should access the Technical Menu via the

steps mentioned in the previous FAQ and then select 1. Get T.A. to

complete the process.

My terminal displays T.A. InvalidaCOD: 0/1012. What should I do?

This error indicates that the SITE ID entered on the terminal during the initial

set up does not match the SITE ID for this terminal in the prepaid platform.

Please go back to the POSWEB screen, enter the correct Site ID, and then

attempt the download again.


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What does the message No *Go Variable mean?

This message means that your terminal is missing the primary operating

system, known as VMAC, or that the download process for your prepaidsoftware application did not complete successfully. You will need to re-install

the prepaid application along with VMAC, if applicable.

What is the most appropriate phone line configuration for my dial-up terminal?

When configuring your phone lines to support your dial-up terminal, please

follow the recommendations below to ensure consistent connectivity to the

prepaid system:

Connect your phone line directly from the phone jack to the terminal. Do

NOT use splitters or any other devices to run multiple phone lines into

a single phone jack

Do NOT enable any line-sharing/call-waiting features for the terminals

phone line otherwise any incoming calls to that line could interrupt the

transaction process

DO NOT use digital phone lines; you must use analog lines

Do not share the terminals line with any other devices such as credit

card machines, ATMs, fax machines, etc

My location requires an 8 or a 9 to dial out. How can I configure my terminal to

support this setting?

If your terminal requires a prefix to dial out, you must select the appropriate

configuration for your terminal on the prepaid systems support sitebefore

installing the MicroBrowser software.

setup upgrade download mb 6 2 0 - august 2012

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