setting yourself apart using measurement to improve and demonstrate performance allison rojas
TRANSCRIPT
Setting Yourself ApartUsing Measurement to Improve and Demonstrate Performance
Allison Rojas
Opening Thought
“There is no such thing as a dysfunctional organization, because every organization is perfectly aligned to achieve the results it currently gets.”
- Jeff Lawrence
Objectives
Know what a “good” outcome looks like
Develop strategies to effectively communicate outcomes
Understand how to incorporate evaluation results to improve programming
Split Room Exercise
What should children’s advocacy centers evaluate?
What do they evaluate?
Number of trainees
Quality of trainers
Trainee skills for forensic interviewing and effective Multi-Disciplinary Team work
“Hi! I’m Mr. Theory of Change.”
“Nice to meet you! I’m Ms. Evaluation.”
The voices of children are heard and understood in cases of alleged
abuse
Forensic Interviewing
Training
• Forensic Interviewers and MDT Members are able to analyze and adapt to different situations
• The MDT process is more efficient and effective during and after the interview
• Investigative findings improve• Children’s testimony is viewed as credible• The negative impact on children is reduced• Better criminal justice and child protection
outcomes
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Adapted from: Robert M. Penna, The Nonprofit Outcomes Toolbox
Tell your story better—focus on beneficiaries
Change
Behavior
Attitude
Condition
Knowledge
Who Do You Want to Tell?
• Beneficiaries
• Funders
• Staff
• Board
• Partners
• Colleagues
• Others?
What Do You Want to Say?Program
Situation
Targets
Actors
Action
Results
Significance
Learning
How Are You Going to Tell It?
Plan
DoStudy
Act
Study
1. Who will do the data analysis?
2. Will you be comparing results?
3. How will you summarize findings?
What have you done?
Act
1. How will you change your program?
2. How will you incorporate results into your next PDSA process?
Final Thought
“The measure of success is not whether you have a tough problem to deal with, but whether it’s the same problem you had last year.”
- John Foster Dulles
