FRANKUGBODAGAGM, Customer Operations and ServicesGalaxy Backbone Ltd

1-GOV.NETGALAXY BACKBONE’S SHARED ICT SERVICES PLATFORM FOR ALL

OF GOVERNMENT

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Approach to this Presentation

Infrastructure for Whole-of-Government Approach Bes t Practices

� Background on Galaxy Backbone and 1-GOV.net

� Features

� Challenges

� Recommendations, Our Next Steps

� Questions

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Background

� In 2006, Galaxy Backbone was established in response to the increasing proliferation of disparate IT networks and assets across FederalGovernment Ministries, Departments & Agencies (MDAs) and Institutions

� Two Major National Connectivity projects involving IP Networks :

� NICTIB

� NICEP

� This increasing proliferation prompted the need for building and operating a single nation-wide IT infrastructure platform to provide network services to all MDAs

� In effect this was Nigeria’s first attempt at a whole of government approach for ICT infrastructure and services to its institutions

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MANDATE

• Be the sole provider of Bandwidth & Connectivity and take overGovernment network assets

• Manage all Transversal Application Services of Government Ministries, Departments and Agencies, National Databases and Data Centres

• Be the provider of ICT infrastructure , applications and services to Federal Government MDAs and institutions, e.g. manage Government Data Centers and databases, Directory Services, National Information Repositories, IP-telephony and other solutions; including but not limited to services delivered on the shared platform.

• Set standards and guidelines for the acquisition and acceptable usage of ICT infrastructure, applications and services across Federal Government MDAs and institutions.

• Be the provider of technical support to the Ministry of Communication Technology for end to end Quality Assurance of ICT projects and capacity building for ICT professionals in Government

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To be the enabler of digital inclusion in Nigeria and

Africa

Commercialized Services

Public Sector Focus

We drive national development through the

provision of pervasive ICT infrastructure and services

to public institutions, underserve communities

and other stakeholders

Established by the Federal Government in 2006. Registered as Limited Liability Company under the CAMA

About Galaxy Backbone

STRUCTURE

FOCUS

VISION

MISSION

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GALAXY BACKBONE – Key Features

� Strategy – Show competence, Deliver Value and Use Fi at

� Organization - Commercialize and operate with private sector principles

– Recruit from the private sector

– Operate like the private sector

– Challenge like the private sector

– Reward like the private sector

� Technology - Focus on deployment and operations of fundamental infrastructure through the Integration and harmonization of two National Network Backbone projects – NICTIB and NICEP. Most Extensive in Public Sector

� Funding Model - Set up an engagement framework and get Government to award Galaxy an Annual Services Contract for Services

� Politics - Position Galaxy in the OSGF who had coordinating responsibilities across government

� Change Management - Ensure collaboration and build capacity

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1-GOV.NET - Vision

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1-GOV.NET – Key Features

� Foundational Infrastructure, basic connectivity services, data centre

� Deploy in concentric circles

� Encourage Adoption and build capacity

� Improve Service Delivery

� Layer on additional IT services – Value Added IP, Directory, Messaging and Collaboration, Transversal Applications, Cloud

� Implement Information Security

� Deploy a Public Service Broker using SOA to drive data exchange and implement inter-operability

� Deploy multi-channel access to online services

� Be conscious of adoption curves - Don't be too early or too late!

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1-GOV.NET – Common Infrastructure

Network Infrastructure

� 500km of Optic Fibre

� 5 VSAT Hubs and 4,000 Nodes

Connected Nationwide

� 8,000 nodes on Managed LANs in

Secretariat Complexes

� Over 1.2Gbps of managed Internet

Access deployed to FGN

� Comprehensive Network security

infrastructure (NGFs and UTMs)

� 400 VMs, Servers

� 300 Terabytes of Storage

� Over 60,000 official mail boxes

� Cloud & Hosting Platform

Data Center Infrastructure

� Executive Voice/Video Conferencing

� Voice Over IP

� BPM Engine/Document Management and

Process Automation

Transversal Applications and ValueAdds

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1-GOV.NET – Services Catalog

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1-GOV.net Services Catalog

The following are services listed in the Galaxy Service Catalog for 2013:

• Managed Network Services (IP based WAN, LAN, Internet Access, VOIP/Video Telephony, Video Conferencing/Tele-Presence, IP Surveillance & Access Management Systems,

Digital Conferencing System (Audio-Visual)

• Managed Data Centre Services (Managed Storage Services, Managed Hosting, Managed Application Services, Web Hosting, Web Apps and Portal Solutions, Web CMS, co-location, rack space and DC real estate)

• Messaging and Collaboration Services (Cloud or on-premise Email Services, Intranet and Collaboration Services)

• Document and Records Management Services (Records Management, Document Management, Business process management and automation)

• Online Brokerage Services (Government Identity and Authentication Management, E-Payment Service, Interactive forms/Registration , web services)

• Professional Services ( e-Government Strategy and enterprise architecture , ICT Advisory, Technical Training and Capacity building, Technical Supervision, Project Management and Quality Assurance services)

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1-GOV.net Approach to Inter-operability

Government Online Services Brokerage

Access Portal

Information About available services

Middle ware

Management tools

And services

Immigration, Border

Control

Vehicle Registration

Scholarship Applications

Public Safety

Consumer Protection

Health

Education

Family

Information and Service Brokerage

Public Services

Telephone

Walk in Centre

ServiceProvider MDAs

ServiceConsumer

Service Fulfillment

Service Fulfillment

Service Fulfillment

Human Facing Portion (Common Service)

Integration Portion – Middleware(Shared Service) Fulfillment Portion

(Individual Agencies)

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1-GOV.net: Approach to Inter-operability

� This approach defines an ecosystem of Service and Data Producers and Consumers as follows:

� Data Producers as Agencies with the Legal or Constitutional Mandate to collect, hold and disseminate data – eg, CAC – Corporate records, FIRS -Tax records, NPoPC – Demographic data, NPS – Socio-economic and all statistical data; NPF – Criminal records data, NIMC – citizen identity data, etc., Data Producers may also be Registrars as well to facilitate authoritative data collection.

� Service Providers – as Agencies who based on statutory mandates provide a functionality (Service) using the data they hold authoritatively– NBS for socio economic data services, NIMC for citizen identityverification and authentication, NPoPC – for Births and Deaths verification/ demographic data services etc.,

� Data Consumers within this context are either Citizens or Businesses seeking access to information or Government Agencies seeking access to data for producing information or delivering services – eg CAC provides a service for authentication of Companies.

� The use of an EA which defines a framework for how data is to be held in Information Systems and databases within each Agency or within a Shared Service Centre – so as to allow federation of data, systems and orchestration of services – amongst producer and service provider Agencies.

� Defines a Technical Approach to the federation of services (Services Oriented Architecture)

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Centralization of National Databases Through Federa tion

National Databases Management SystemCan provide different perspectives and support multiple use cases for

data and information Secure, Reliable, recoverable, physical facilitiesLogical interoperability and orchestration through Services Brokerage using SOA

NIMC: Identity data producer, verification and authentication service provider

FIRS: Citizens and Business Tax record producerTax verification service provider

CAC: Corporate records verification and authentication service provider

National Statistical System

NPoPC: Producer of demographic data

NBS: Producer of socio-economic statistics

NPF Producer of criminal recordsConsumer of FRSC, NIS etc data and services

FRSC:Producer of

vehicle recordsConsumer of relevant data and services

EFCC/NFIU:Producer of criminal Financial Records:Consumer of relevant data

NIS: producer of passport and border control recordsConsumer of ID verification and authentication

National ID ManagementSystem

NBS: Consumes data from MDAs, NPopC etc., through the NSS

Single View, human access, multiple programmatic access

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1-Gov.net - Benefits

External to Stakeholders

Internal to Government

Knowledge Economy

Citizen Convenience

One-stop interaction with

Government

Digital Inclusion

Private Sector Convenience –

one stop interaction with

Government

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1-GOV.net enabled services

� Over 5 million international passengers were processed through Nigeria’s airports in 2012

� 1-GOV.net infrastructure provides real-time connectivity between border control points and a central processing server

� The Nigerian Government provides bridging assistance for the transportation of petroleum products to maintain uniform prices across the country

� Over 1,000 trucks are pocessed daily. All transactions are processed in real time over 1-GOV.net

� The Federal Road Safety Commission is implementing a new biometric drivers licensing scheme nationwide targeting over 20 million drivers by 30th September 2013

� 1-GOV.net infrastructure is supporting real-tim e driver registration and records management

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1-GOV.NET - Challenges

Sharp rise in demand /Inadequate Funding

Low Capacity Perceptions that ICT is not that critical to

Government transformation

Resistance to Change

Poor infrastructure (power)

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1-GOV.NET – Strategic Approach

People

Government-wide Enterprise Architecture

Technology

Processes

Attract and Retain Skilled manpower with subject matter expertise to ensure operation and sustainability of ICT investments

Re-engineer Government Processes to achieve efficiency and effectiveness in public service deliveryAdopt core ITSM principles and processes within Galaxy

Select and implement technologies that are mature, secure, scalable and interoperable

Develop and adopt standards and processes that drive consistency, reliability and inter-operability

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The Road Ahead

– Consolidate and make investments in upgrading our people, processes (ITIL) and technology – Move to the Government cloud

– Develop a Government wide Enterprise Architecture – Define Business, Data , Applications and Technology across all of Government starting from core Ministries

– Build out the shared infrastructure using the Government Online Services Broker to implement Inter-operability, security and other shared services

– Collaborate with the MCT and Government in formulating a National e-Government Strategy

– Collaborate with OHCSF & MCT on building capacity in the Public Service: Focused Capacity Building in Government . ICT Cadre , but more importantly Functional Managers and Directors

– Directly implement key internal projects (GWMC, EDMS, IPPIS) and service delivery projects , GSP, GCC

– Encourage the progress to e-Participation (Broadband penetration, Mobile Internet, e-Commerce etc.,)

– Encourage Open Government Data . Freedom of Information Act – Open Data by Design

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Questions

� Is there a formula for this whole of Government approach ?

� How do you fund and sustain this initiative ?

� How do you ensure Uptake & e-Participation?