session no. 01

8/2/2019 Session No. 01

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Session : 01Nature of ManagerialCommunication and

communication process

8/2/2019 Session No. 01


Communication

Say what you mean,

mean what you say.

8/2/2019 Session No. 01


“A manager’s number one

problem can be summed up in

one word:

communication.”

8/2/2019 Session No. 01


“At least 80% of a manager’s

waking hours are spent in

verbal communication.”

Whetten and Cameron, Developing Management Skills pages 216-217.

8/2/2019 Session No. 01


It’s THEM, not me!

In a survey of 8,000 people

“virtually everyone felt that he or

she was communicating at least aswell as, and in many cases, betterthan, almost everyone else in the

organization.”

Whetten and Cameron, Developing Management Skills pages 216-217.

8/2/2019 Session No. 01


Could this be you?

“agree that proficiency in

interpersonal communication is

critical to managerial success,

but don’ t feel a strong need to

improve own skill level.”

Spitzberg 1994

8/2/2019 Session No. 01


What is communication?

“any verbal or nonverbalbehavior that is perceived by

another person.”

David W. Johnson, Frank P. Johnson, Joining Together, Allyn and Bacon,

1994, p.130

8/2/2019 Session No. 01


What is effective

communication?

Effective communication can

be defined as the understanding

of an intended messagebetween two or more parties.

8/2/2019 Session No. 01


What is ineffective

communication?

Ineffective communication is the

failure to have another party

adequately understand anintended message.

8/2/2019 Session No. 01


Communication

• In today’s turbulent environment, crisis

communication is at the top of everyone’s

needed-skills list.

• Effective communication, both within theorganization and with people outside thecompany, is a major challenge andresponsibility for managers

8/2/2019 Session No. 01


Communication

• “Process by which information is exchanged and

understood by two or more people, usually with theintent to motivate or influence behavior”

Manager = 80% every working day in direct communication

with others – 48 min/hour

Manager = 20% every work day in communication in theform of reading and writing -12 min/hour

8/2/2019 Session No. 01


The Manager as

Communication Champion

Source: Adapted from Henry Mintzberg, The Nature Of Managerial Work(New York:Harper & Row, 1973),72.

ExternalInformation

InternalInformation

Manager asCommunication Champion

Purpose-Directed Direct attention tovision, values, desired

outcomesInfluence employeebehavior

Strategic Conversations

Open communicationListeningDialogueFeedback

Methods Rich channelsUpward, downward,& horizontal channelsNonverbalcommunicationPersonal networks

8/2/2019 Session No. 01


Communication Process Model

Noise

Sender

EncodesMessage

Receiver

DecodesMessage

Channel

Feedback Loop(Return messagedecoded)

(Return messageencoded)

Channel

8/2/2019 Session No. 01


Channel Richness

Information amount can be transmitted during communication episode

8/2/2019 Session No. 01


The importance of communication:• A basic organization goal is survival.• The behavior of people enables

organizations to meet goals.

• Communication is the MAJOR way toinfluence the behavior of others toaccomplish organizational goals.

• The most successful managers are thosewho are skillful communicators.

session no. 01

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