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    Investing in Information Communication

    Technology

    Bill Pavleski, Minister for Foreign InvestmentsLondon, 19th October 2011

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    Investment opportunities in ICT

    Competitive advantages of Macedonian ICT sector

    Reliable, modern ICT infrastructure and intellectualproperty rights in compliance with EU laws.

    Qualified workforce, near-shoring and off-shoringopportunities.

    Large range of Language capabilities.

    High local IT demand from multinational companies high

    potential for local and regional IT services. Substantial cost savings without compromising quality,

    increased efficiency with easy access to specializedservices.

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    I. ICT Infrastructure

    Best telecommunication networks in theregion the system is 100% digital;

    4 Mobile phone operators T-mobile, VIP, Oneand WTI, two fixed phone operators andseveral VoIP;

    Complete coverage with WLAN connectionand 8 internet providers;

    Leading multinational hardware and softwaresuppliers (Microsoft, HP, IBM) with localsales and support services;

    Introduced a notification system: 4-hourcompany registration;

    Electronic fee payments for governmentservices;

    Computer for every child;

    Scholarships for ICT students;

    Macedonia was ranked 53 out of 152countries in 2010 (based on an ICTDevelopment Index figure of 4.98).

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    I. Intellectual property rights

    Macedonia is trustworthy business partner for off-shoring and near-shoring:

    Macedonias legislation with respect to the intellectualproperty (IP) rights is fully harmonized with EU laws;

    Macedonia has ratified and adopted all laws andregulations concerning the protection of intellectualproperty rights.

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    II. Qualified workforce

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    II. Qualified workforce - near-shoring and

    off-shoring opportunities

    The internationally competitive wage of

    550 (monthly salary), particularly incomparison to wages of IT professionalsin Western Europe;

    The average rate for software servicesis 50-150 per man-day for softwareservices;

    High level of technical skills due to thecountrys traditionally strong educationsystem, particularly in the areas ofengineering and natural sciences;

    The country is located closely toWestern Europe and has Europeanculture which gives the possibility fornear-shoring.

    Countries

    Average

    rates perman-day in

    EUR(softwareservices)

    Bulgaria, Romaniaand Serbia 200-220

    Russia, Belarus andUkraine

    150-170

    Czech Republic,

    Slovakia, Poland andHungary

    240-260

    Republic ofMacedonia

    50-150*

    Export Promotion Strategy for Macedonian Software and IT Services

    Industry, GTZ, 2010 (Data from Survey 2008-2009)

    * Based on local consultants fees (EU projects)

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    II. Qualified workforce - near-shoring and

    off-shoring opportunities

    Structure of ICT Workforce

    Programming/Software engineers 30%

    Technical support, includes call center ICT representatives 17%

    Database design, development and administration 12%

    IT sales/marketing 12%

    System analysis and integration 11%

    Network design and administration 9%

    Digital media specialists 2%

    Technical writing/training 2%

    Call center representatives (not IT related) 2%Data encoders/transcribers 1%

    Other 2%

    Source: IT Workforce demand survey 2006, MASIT

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    III. Language capabilities

    Foreign Languages StudiedStudents in Primary Schools,

    % of Total

    Students in Secondary Schools,

    % of Total

    English 91% 94%

    French 22% 32%

    German 13% 21%

    Italian - 2%

    Russian 1% 2%

    Turkish - 1%

    Source: State Statistical Office of the Republic of Macedonia (Education 2008/2009)

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    IV. High local IT demand

    from the multinational companies

    Intermediated mode of internationalization is evidentin the country

    Multinationals are part of Macedonian companies supply

    chain and export opportunities emerge from this kind ofcollaboration.

    Substantial investments by international

    corporations such as Johnson Controls, JohnsonMatthey have opened the window of opportunitiesfor expansion in Macedonian IT industry.

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    Top ICT companies in Macedonia

    Makedonski Telekom AD:

    As a member of the Magyar Telekom Group, is a part of the internationalDeutsche Telekom Group, thus bringing best international practice in theMacedonian telecommunication market

    Asseco SEE

    The largest operator in South-Eastern Europe in banking software, mobilebanking & authentication, card business, general business & telco andsystem integration

    Seavus International software consulting and development company

    Neocom

    leading domestic ICT company providing software solutions and maintenanceand support of hardware equipment

    NextSense

    - specializes in building complete e-business solutions to improve businessperformance for wide range of companies, from start-up businesses tostrategic initiatives for established companies.

    FX3X

    - Full sequence work service facility, from roto/paint to matchmove andcomp and CG integration, as well as dynamics simulations and creaturework.

    O i i IT P hi UK R bli f

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    Opportunities: IT Partnership among UK, Republic of

    Macedonia and India

    Market growth

    Higher competitiveness

    Risk diversification

    INDIAUK/EU/USA

    MACEDONIA

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    Opportunities: IT Partnership among UK, Republic of

    Macedonia and India

    - Call Centers

    - Data Entry Services

    - Medical Billing Services

    - Financial back-office processing services BPO

    - Film/Photo Editing Services

    - Research and Analysis Services

    - Software Development

    - IT Services to large local multinationalcorporations, e.g. Johnson Matthey