serving together: initiating servant-first leadership mark siegrist, m. div., m.a. director of...

Serving Together: Initiating Servant-First LeadershipMark Siegrist, M. Div., M.A. Director of Education Denver Rescue MissionJanuary 2015

Serving Together: Initiating Servant-First Leadership

Session One: 2:00 p.m. to 3:15 p.m.

The Spiritual Imperative

of a Serving Leader

Mark Siegrist, M. Div., M.A. Director of Education Denver Rescue Mission


I. The Leadership Challenge: Finding a Balanced “Position of Power”

Mark 10:41 – 45 (NIV)

41When the ten heard about this, they became indignant with James and John.

42Jesus called them together and said, "You know that those who are regarded as rulers of the Gentiles lord it over them, and their

high officials exercise authority over them.

43Not so with you. Instead, whoever wants to become great among you must be your servant, 44and whoever wants to be first must be slave of all.

45For even the Son of Man did not come to be served, but to serve, and to give his life as a ransom for many."

They

Became

Indignant(v.41)

Position of Power

“Lord It Over Them” (v. 42)

Video:

“Cave Man”

… Not so with you …(v.43)

Initiating Servant-First Leadership

means finding a balanced “Position of Power” in your leadership.

Ask yourself two crucial questions:

1. As a follower of Jesus, how has that impacted my leadership and influence with others?

2. If I didn’t have a title and position, would people follow my lead?


II. The Leadership Change: Moving from Master First to Servant First

A. A Different Kind of Leadership

B. Master First Model of Leadership

C. Servant First Model of Leadership

Jim Collins – Good to Great and the Social Sector, p.12-13.

“If I put a loaded gun to your head, I can get you to do things you might not otherwise do, but I’ve not practiced leadership; I’ve exercised power.

True leadership only exists if people follow when they have the freedom not to.

If people follow you because they have no choice, then you are not leading.”

A Different Kind of

Leadership

“To be a lone chief atop a pyramid is

abnormal and corrupting.”

(p. 76)

“None of us is perfect by ourselves, and all of us need

the help and correcting influence of close colleagues…

…When someone is moved atop a pyramid, that person no longer has colleagues, only subordinates.

…Even the frankest and bravest of subordinates do not talk to their boss in the same way that they talk

with colleagues who are equal…

…Normal communication patterns become warped. The pyramidal structure weakens information links, dries up channels of honest feedback…

…This creates limiting chief / subordinate relationships that, at the top, can seriously penalize the whole organization.”– Robert Greenleaf

When Jesus drew in the sand it’s my personal opinion that he wasn’t drawing org-charts.

When it came to people, I really don’t believe that Jesus thought in pyramids, organizational structures, and who-answers-to-who…



A. A Different Kind of leadership



The Pool of Shared Meaning is the Birthplace of Synergy

“Not only does a shared pool help individuals make better choices, but since the meaning is shared, people willingly act on whatever

decisions they make … with both unity and conviction.”

(P. 25)

Master First Model of Leadership“The Kevin & Chris Case”

We want to focus on the awkward relationship that may exist between a master and servant … a boss and subordinate.

Crucial Conversations, p. 20-21.

Group Discussion

Crucial Conversations, p. 20-21.

Group Discussion

1. In what ways did the “Power-Pyramid” of master / servant help or hinder this crucial conversation among collogues?

2. What did Kevin do to ease the tension and move the conversation forward?

3. What could Chris have done (short-term and long-term) to create a safer setting of trust to allow more honest dialogue?

Hi … My name is _________.

I am a Leader …

and …I have an E.G.O.

problem!

Pastor’ Office

The Very Reverend William Smith

B.A., Th.D., M.Div., PhD., D.Lit.

And Your Humble Servant

Our sinful nature is at the core

and

Impatience is an

emotional driver

If we are to dig deeper into the core of the issue, we must face two things:

E.G.O.Edging

God Out

Fear

Self-

Serving

Pride

Our sinful nature is at the core

and

Impatience is an

emotional driver

E.G.O.Edging

God Out

Fear“The end of a matter is better

than its beginning,

and patience is better than

pride. Do not be

quickly provoked in

your spirit,

for anger resides in the lap of fools.”

Pride

Our sinful nature

is at the core

andImpatience

is an emotional

driverEcclesiastes 7:8-9 (NIV)

E.G.O.Edging

God Out

Fear“The end of a matter is

better than its beginning,

and patience is better than

pride. Do not be

quickly provoked in

your spirit,

for anger resides in the lap of fools.”

Pride

Our sinful nature

is at the core

andImpatience

is an emotional

driverEcclesiastes 7:8-9 (NIV)

E.G.O.Edging

God Out

Promoting Self– Leading with Confidence but

Arrogant – Leading by

Telling … Demanding

Respect– Leading with

Little Consideration for

Others

Pride

“Do not think of yourself more highly than you ought, but

rather think of yourself with sober judgment…”

Romans 12:3

E.G.O.Edging

God Out

Fear

Protecting Self– Using Title as a Position of Power

– Leading by Insecurity,

Control, and Intimidation

– Discouraging Honest Feedback and Difference of

Opinion

“Fear of man will prove to be a snare,

but whoever trusts in

the Lord is kept safe.”

Proverbs 29:25

E.G.O.Edging

God Out

Fear

Always Separates Us from God and Others Always Compares Us

and We’re Never HappyAlways Distorts the

Truth and Creates Low Trust

Pride



A. A Different Kind of leadership



“The great leader is seen as servant first, and that simple fact is the key to his greatness.” (p. 21)

In his book, Good to Great, Jim Collins substitutes “personal humility” for “servant first” when he says,

“Level 5 leaders channel their ego needs away from themselves and into the larger goal of building a great company … their ambition is first and foremost

for the institution, not for themselves.”

(P. 21.)

Leading with Humility Doesn’t Mean Wimpy

The true test of a servant-leader is to lead with both HUMILITY and CONFIDENCE.

Servant First

Leadership

Confidence

“May God give you the desires of

your heart and make all your

plans succeed.”

(Ps. 20:4)

Humility

Servant First

Leadership

Leading with a Gentleness that is “Evident to All” (Phil.

4:5)– Leading by Asking … Not by

Telling– Leading with Genuine

Consideration Toward Others – Be a Source of Help, Not a

barrier … Helping Other’s Succeed

Humility

“I urge you to live a life worthy

of your calling.

Be completely humble and gentle; be patient, bearing with one another

in love.”

(Ephesians 4:1-2)

Servant First

Leadership

Confidence

Leading with Gentleness and a Plan of Action

– Lead with the Vision of a Improved End in Mind

– Lead with Confident Trust in God and Model Trust toward

Others– Be Confident in the

Collaboration of Others as a Key to Success

“Have no fear of sudden

disaster or of ruin that overtakes the

wicked, for the Lord will be your confidence and will keep your foot from

being snared.”

(Proverbs 3:25-26)

Servant First

Leadership

Confidence

“May God give you the desire of your

heart and

make all your plans succeed..” (Ps. 20:4)

Provides Genuine Satisfaction of Being

In God’s Will Creates a High Trust

Culture, which Accelerates

Accomplishment

Humility


means making a leadership change by moving from a Master First Model to Servant First Model.

Ask yourself two crucial questions:

1. As a follower of Jesus, am I willing to give up my position of “Mastering-Over-Others” so I can better serve those that God

has called me to lead?

2. To me, what does it mean to be a Servant First Leader?


III. The Leadership Chance: Assisting Your Team to Forge

the Future by Serving Together

Group Discussion: “What-Do-You-Think?”

Create group discussions around the theme of building consensus and practical applications for the best ways to “Initiate Servant-First Leadership” within their organizations.

Video:

Emma Brandon

Video – Emma Brandon1. What did Emma do to develop

leadership trust in her new position?

2. List several ways in which Emma demonstrated servant leadership characteristics?

3. What are some practical take-a-ways from this video that could be applied to your leadership situation right now?

Questionsand

Comments 4

Serving Together: Initiating Servant-First LeadershipMark Siegrist, M. Div., M.A. Director of Education Denver Rescue MissionJanuary 2015


Session Two: 3:30 p.m. to 4:45 p.m.

The Characteristics

of a Serving Leader


Session One: The Spiritual Imperative of a Serving Leader

I. REVIEW: SESSION 1Finding a Balanced “Position of Power”

Position of Power

Mark 10:41 – 45 (NIV)

41When the ten heard about this, they became indignant with James and John.

42Jesus called them together and said, "You know that those who are regarded as rulers of the Gentiles lord it over them, and their

high officials exercise authority over them.

43Not so with you. Instead, whoever wants to become great among you must be your servant, 44and whoever wants to be first must be slave of all.

45For even the Son of Man did not come to be served, but to serve, and to give his life as a ransom for many."


II. The Problem of Winning

The Problem of Winning is that Someone

Loses

Win / Lose ThinkingGroup Discussion:“The Greta Case”

We want to focus on the difference between leading from “Win / Lose Thinking” and “Win / Win Thinking.”

Win / Lose Thinking is driven by the awkward relationships that are created in a master and servant

… boss and subordinate employee relationship.

Win / Lose ThinkingGroup Discussion:“The Greta Case”

1. Is this conversation grounded in Win / Win …or… Win / Lose thinking? …And in what ways did this thinking hinder or help in this crucial conversation among collogues?

2. Describe the tension that Win / Lose Thinking creates in our personal and profession relationships.

3. What could Greta and the unnamed manager have done (Short and Long Term) to create a safer setting of trust to allow more honest dialogue?

A. Win / Lose Thinking is at the Center of Master First Leadership

B. Win / Win Thinking is at the Center of Servant First Leadership

II. The Problem of Winning

Video:

Win / Win Thinking

4 Views of Human Interaction Win-Win

Win-Lose

Lose-Win

Lose-Lose

Ineffective: There is only so much, and the more you get, the less there is for me. (Scarcity Thinking)

Effective: There is plenty out there for everyone, and more to spare. (Abundance Thinking)

Private Victory to Public Victory

The Maturity Continuum

Trustworthiness

80

Developing the Character

of

Trust

Having People

in You

Habit

Private Victory to Public Victory

84

Attitude

Skill Result

“Of all the commandments, which is

the most important?” …

Love the Lord your God with all your heart … The second

is this: Love your neighbor as yourself.”

Matthew 12:28-31 - NIV

Habit 4Think Win-Win®

Habit

Balance Courage and Consideration

4 Think Win-Win 94

Courage: Willingness and ability to speak your thoughts and feelings.

Consideration: Willingness and ability to seek and listen to others’ thoughts and feelings with respect.

Habit

The Courage-and-Consideration Grid

Think Win-Win4

Win-Lose

Lose-Lose

Win-Win

Lose-Win

94

Habit

Seek Mutual Benefit

Think Win-Win4 95

Liz:

New title and promotion

10 percent pay increase

Important project

Liz & Kate

Liz wants responsibility; Kate wants infection rate reduced.

Kate:

Infection down 50 percent

Within 6 months

Within guidelines

Serving Together:


III. The Leadership Chance:

Practical Ways to Assist Your Team

A. The Process of Power:

Building a Collaborative Teaming Effort

B. The Release of Power:

Controlling People vs. Releasing People

C. The Characteristics of a Serving Leader

Industrial Worker Age

HurriedAnnounced

Forgotten

Boss-CenteredLeadership

Collaborative Leadership Knowledge Worker Age

Thought-Lead … Hurried

Engaging … Announced

Energized … Forgotten

“Sure, being the Chief of Answers is fun. But being a conductor of co-creators is even more fun.

Somewhat like jazz, collaborative strategy is a structured yet improvisational performance.” (p. 99)

Video:

Path to Team Synergy

Video – Path to Team Synergy

1. Who was in charge …in the position of being in charge… of this team?

2. Describe the trust level on this team?

3. What practical take-a-ways from this video that could be applied to your current leadership situation?

“Only a true natural servant automatically responds to any problem by listening first.

It is because true listening builds strength in other people.” (p. 31)

A Different Kind of

Leadership

…So Lead In A Different Way !“Many enthusiastic, eager, outrageously smart Gen Xers are interested in leading.

The catch is they have no desire

whatsoever to lead as they have

been lead.” Working Across Generations,

Page 114

The solution is simple

Invite core-loyal, committed employees … Boomers,

Gen Xers and older Millennials to the table of ongoing,

shared organizational power.

Empower each of them with an equal voice of influence … an equal vote of decision … an equal responsibility

for the job to be done.

Younger leaders are expecting shared collaborative power.

It is the most significant shift for 21st century thought-leaders.

It is the key factor for recruiting and retaining the next generation

of leaders.

Serving Together:









Leadership is About Releasing People

Video:

Control vs. Release

A Different Kind of

Leadership

“It’s a completely different way of thinking …

it’s not only being kind and respectful …

It’s learning to engage people’s talent …

…their passion …

…their capacity to be fully in alignment with the purposes of the organization.”

When Jesus drew in the sand it’s my personal opinion that he wasn’t drawing org-charts.

When it came to people, I really don’t believe that Jesus thought in pyramids, organizational structures, and who-answers-to-who…

I think Jesus thought in…

Relational Circles

Senior Leadership

Senior Leadership

“ “Jesus called them together and said, "You know that those who are regarded

as rulers of the Gentiles lord it over them, and their high officials exercise

authority over them. Not so with you. ..”

(Mark 10:42-43, NIV)

Senior Leadership

“ “As Jesus and his disciples were on their way,

he came to a village where a woman named Martha opened her

home to him. She had a sister called Mary, who sat at the Lord’s feet listening to what he said.”

(Luke 10:38-39)

As leaders, we know the value of following the “Chain of Command,”

…But who in their right mind truly has a life-aspiration to “Command a Chain!”

- Anonymous

The Chain of Command

3

4

“Servant Leadership Is Not Driven by

Command and

Control”– Mark Siegrist

Chapter 12: Simultaneous Loose-Tight Properties

“Organizations that live by the loose-tight principle are on the one hand rigidly controlled, yet at the same time allow (indeed, insist on) autonomy, entrepreneurship, and innovation from the rank and file.

They do this literally through “faith” … through value systems…” (p. 318) (1982)

Clear the Path

• Leading by Asking … Not Telling!• “Run-Along-Side”

…but not do their job.• Be a source of help, not a barrier.

• Create possibilities for people to succeed.• This is the essence of Servant Leadership.

Clear the Path serving leaders say, “You are in-charge… You know what to do … and I’m here

to help you.”This is the opposite of traditional [master]

leadership, which says, “I’m in-charge … and I’m telling you what you need to do for me.”

4

Initiating Servant-First Leadership means finding a balanced “Release of People”

through “Clear the Path” leadership.

Ask yourself three crucial questions:

1. Is my leadership “clearing the path” and engaging people’s talent … their passion and capacity to the purposes of the organization?

2. Is my leadership building on a strong command and control model or on a collaborative relational model by being a source of help, not a barrier?

3. To me, what are the characteristics of a serving leader?

Serving Together:









Group Discussion: “What-Do-You-Think?”

Create group discussions around the theme of building consensus and practical applications for the best characteristics of a Servant-First Leader.”

Questionsand

Comments 4

Thank You


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