serving line success - school nutrition · employees on the front line everyone is on the same page...

© COPYRIGHT 2017 SCHOOL NUTRITION ASSOCIATION | #ANC17 | ATLANTA, GA© COPYRIGHT 2017 SCHOOL NUTRITION ASSOCIATION | #ANC17 | ATLANTA, GA

Serving Line Success

Feeding the

& Stomach

© COPYRIGHT 2017 SCHOOL NUTRITION ASSOCIATION | #ANC17 | ATLANTA, GA

WE CAN NOT ADEQUATELY

SERVE UNLESS WE BELIEVEOR if you say it long enough it will happen?


1. Customer Service Basics2. Adding new View to Serving your students3. Toolkit4. Social Media / Personal Touch5. Check this guy out!

Where Are We Headed


WHO PROVIDES THE

BEST SERVICE?


Customer Service: 101

1. Listen

2. Anticipate Needs

3. Make Customers Feel Important and Appreciated

4. Body Language-convey sincerity

5. Appreciate the Yes’s

6. Know How to Apologize

7. Give More than Expected

8. Get Regular Feedback

9. Treat Each Other Well


GENUINE CARE: EMPLOYEES ON THE FRONT LINE

Everyone is on the same page

• Delivering Consistent, reliable service

• Looking friendly

• Employees know how to place focus on the

customer

• Make their customer service credo the lifeblood of

what they do

“Ladies and gentlemen, serving ladies and

gentlemen.”


It’s my pleasure

• Extreme Service

Makeover

• Matthew 5:41

• “If anyone forces you

to go one mile, go

with them TWO

miles.”

• CFA #2 2015

Customer Service

Hall of Fame

Know your essence:

Cafeteria = Restaurant

Service = Hospitality


NO NEED TO RECREATE THE WHEEL

3 Steps to Service SHOWTIME

1. Warm and Sincere Greeting

*Are you feelin’ it?

2. Use guest name

3. Warm goodbye, Thank you.

Develop Customer Profile

• Who is your customer

• How do they think

• What will keep them

coming back


WHAT’S YOUR…


WE ARE THE CUSTODIANS

Building mindset


HUMBLE

•The only one YOU are meant to be is the one you BELIEVE you are or DECIDE to be.-emerson


KNOW WHEN TO PASS

▪What pulls you off your game?


SHIFT FOCUS

▪CREATE AN ENVIRONMENT THAT WELCOMES IT

▪DIG IN

▪DON’T TAKE MORE THAN YOU GIVE

▪TAKE A MOMENT TO FIX IT


MEET THEM WHERE THEY ARE

• If you can beat them join them.

• Social Media Plan


START A CAMPAIGN-BE KNOWN

• Feed the soul

• Feed the heart


KNOW YOUR PENGUIN POSITION

• BE OPEN

• INVITE PEOPLE IN

• ENGAGE AUTHENTICALLY

• BE CONSISTENT


2017 IT’s YOUR YEAR

Explore Color


LOOKING FOR INSPIRATION

Great resources for TEAMWORK


If all else fails - Try this!

(d) 11 Video Have a Great Day

(e) 11 Video Have a Great Day

(f) 11 Video Have a Great Day


Who We Are

Claudia Harry

• SEMA Reps

Laura Lynn

• Brantley Co School Nutrition Director

© COPYRIGHT 2017 SCHOOL NUTRITION ASSOCIATION | #ANC17 | ATLANTA, GA© COPYRIGHT 2017 SCHOOL NUTRITION ASSOCIATION | #ANC17 | ATLANTA, GA

PROFESSIONAL STANDARDS CODE

• This session provides one (1) CEU

– Key Area: Communications & Marketing – 4000

– Key Topic: Using your #SocialMedia Savvy to take the 2017

#SchoolBreakfast Challenge

serving line success - school nutrition · employees on the front line everyone is on the same page...

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