services & documentation
TRANSCRIPT
Services and Services and DocumentationDocumentation
TPS Core TPS Core CompetencyCompetency
Service and Service and DocumentationDocumentation
• Your QP will review the definitions and documentation rules for the specific services you will provide. Stop now and ask your QP to review this with you.
Supported Living
Respite
Personal Care
Supported Employment
Service Documentation Service Documentation ReviewReview• Make sure that the QP covers the specific
training about the person you will work with – this is called “client-specific competency”. This usually includes………………
…..the entire service plan, medical conditions, potential behavior issues, medications, diagnoses, training goals, personal care tasks, communication issues, equipment you might use, etc.
Role, Purpose, & Role, Purpose, & Philosophy of ServicesPhilosophy of Services
TPS Core Competency
Training
Goal #1Goal #1
•To help the individuals whom we support to have enjoyable, fulfilling lives
We Support People To……We Support People To……
• Do as much as possible on their own
• Make decisions for themselves, even when (reasonable) risk exists
• Express themselves through work and talents
• Live the lives they choose
• Live• Learn• Work• Play• & Retire • …in the places
and with the people they prefer.
Friendships Are ImportantFriendships Are Important
• Health and well-being are improved
• Offers more power and control• Reduces stress• Promotes inclusion in
community life• Creates a balance between paid
people and friends
Building RelationshipsBuilding Relationships
We want to help people learn to
build friendships by teaching how to…
Resolve problems Keep friendships End friendships, if
necessary
We want to help people learn to build
friendships by teaching…
Communication skills How to say no in
social or sexual situations
Problem solving skills
Definitions: Professional & Definitions: Professional & SocialSocial
• A Social Relationship is friendly and informal, with no pre-set goals. Friends learn from and help each other. But the relationship is based on two people who see each other as equals, and who both benefit from the friendship.
• Bottom line – no one is paid to be a friend.
Definitions: Professional & Definitions: Professional & SocialSocial
• A Professional Relationship is aimed at the achievement of goals. One person - the professional - has skills or knowledge from which the other person benefits. Think of these: Lawyer to Client; Doctor to Patient; Plumber to Homeowner; Direct Support Employee to Consumer.
• Do you see the difference?
Definitions: Professional & Definitions: Professional & SocialSocial
• Being a “professional” does not mean you can’t be friendly. But being friendly does not mean friendship.
• A professional relationship is therapeutic – that is, your skills and attention help someone else achieve an outcome.
• Your goal is to create a safe and non-judgmental “place” to promote learning and satisfaction.
Family and FriendsFamily and Friends
• Family is basic to everyone at some time, but should not be the only natural support someone has.
• Friends come from many places. For children, try school and neighborhood. For adults, try work and daily routines.
Becoming the Community Becoming the Community ConnectorConnector
• Know the community• Know the person’s
likes/dislikes, and ways of communicating
• Expect success, focus on gifts and abilities
• Trust others to be welcoming
• Understand how to assist gently
• Have a great sense of humor
• Reach out beyond exclusive associations (People First, Special Olympics) to other social groups
• Scouts
• Churches
• Service organizations
• Hobby & sports clubs
How Do You Help?How Do You Help?• Always follow the
strategies in the plan of care &...
• Inform, teach• Discuss, practice• Encourage• Connect,
accompany• Assist with
natural supports
• Assist people in… • Making choices,• Leading
independent lives,• Contributing to
the community,• Having best
possible health,• Exercising rights
and responsibilities.
Power of the Positive Power of the Positive AttitudeAttitude
•Be aware of your own…..
• Stress level• Emotions• Health issues• Fatigue• Level of frustration
• Remember, your behavior communicates more than your words.
Top Ten Skills for TPS Top Ten Skills for TPS EmployeesEmployees
1. Consumer is first
2. Learn from mistakes
3. Be honest
4. Positive attitude
5. Responsibility
6. Accomplish tasks
7. Accept change
8. Be accountable for your work
9. Good appearance
10.Manage time well
Value System at Turning Value System at Turning PointPoint
• Respectfulness, courtesy, and honesty lead to positive results
• Choice for everyone
• Lifelong development and learning
• Advocacy
• Consumer-driven measurements
• Collaboration leads to quality
• Person/family centered services
• Continuous improvement
Advocacy Is... Advocacy Is Advocacy Is... Advocacy Is Not...Not...• Helping people to help
themselves• Building self-confidence• Supporting
independence• Telling people about
their rights• Telling people about
their options• Assistance and training• Treating adults like
adults
• Taking over, knowing what is best
• Creating dependency• Withholding
information• Making decisions FOR
people• Control, not
respecting choices• Treating adults like
children• Limiting options
Understand That Diversity Understand That Diversity Is...Is...
• ...The mixture of people with different backgrounds, styles, values, beliefs, and perspectives, and is an…
• …An asset to a group or team • …An everyday experience of life
Understanding DiversityUnderstanding Diversity
• Appreciate diversity• Be aware of feelings and attitudes
of others• Try to experience life from others
perspectives• Be aware of your own thought
obstacles• Know your role is to support and
respect decisions of individuals/families
Understanding DiversityUnderstanding Diversity
•The #1 rule of diversity: treat others as THEY want to be treated.
Move on to Move on to Incident & Accident ReportingIncident & Accident Reporting
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