Service with new technology

Alexis Kahlmann & Erik Sörnäs

Coor Service Management

Driving forces behind innovations within FM

Emerging sustainabilty

Evolving workspace, workplaces and -styles

Maturing markets

Improved talent management

Rise of Big Data

Claims on new technology: increase cost efficiency, quality and image!

Innovations in this presentation

● Non service specific○ Mobile devices○ SmartResponse QR○ Utilization measurements

● Soft FM○ SmartFlow○ Integrated ID-card management

● Hard FM○ Level meters for waste

● Industry specific○ Ultrasound technology at NKS

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Mobile devices and RFID technology are used to improve quality and increase efficiency

● Real time data capture on location

● Personalized work-instructions pushed out in real time

● Less duplication of work and smarter use of resources

Through SmartResponse, the service user can report problems with their own smart phone in an easy way

● Fault reporting through scanning of QR codes

● Simplified process leads to higher reporting ratio

● Improved quality at marginal cost

With wireless sensor technology, organizations can get information on utilization of desks and conference rooms

● ~ 50 % utilization of offices on average

● Big potential savings in space reductio

● Trend towards activity based offices continues

● Provision of accurate and complete utilization information

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Firewall

SmartFlow enables a more efficient and personalized delivery of post

● Reduced postal volumes

● New office solutions

● New technology

● Efficient and personalized post delivery solution

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Confidential - for internal use only

SmartFlow process

Level 2

Level 1

Level E

Level -1Each letter / package is marked with a unique

number that is communicated to the

receiver

The letters are placed in

numerical order and is delivered to the delivery

point

Notifications are sent to recipients

(via e-mail or SMS)

Recipients get their mail at the delivery point

The item will remain in the

delivery point for a few weeks.

Mailservice coor.com

Recipients can change their

personal settings via a personal

login page

Outgoing mail is also left at the delivery point

A photo station integrated with an automatic order flow makes the ID-management process more efficient

● ID-card management normally a manual and costly process

● Long lead times not unusual

● Automatic order management flow dramatically reduces cost and lead times

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@Photo station

Approval

Access Control

Notification

Web form

Card delivered

Level meters alert FM personnel when preset levels of waste, copy papers etc. are reached

● Work rounds on set intervals often pointless

● Level meters notify personnel at set levels when service is needed

● Better quality and improved efficiency

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Ultrasound-technique will be used at NKS hospital to monitor patients and optimize service flow

● BIM categorization of all building components

● Communication based on ultra sound receivers and tags

● Benefits both core business and support services

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For more information, please contact

Alexis Kahlmann, 08 553 959 60, alexis.kahlmann@coor.com

Erik Sörnäs, 08 553 952 74, erik.sornas@coor.com