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Service with new technology
Alexis Kahlmann & Erik Sörnäs
Coor Service Management
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Driving forces behind innovations within FM
Emerging sustainabilty
Evolving workspace, workplaces and -styles
Maturing markets
Improved talent management
Rise of Big Data
Claims on new technology: increase cost efficiency, quality and image!
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Innovations in this presentation
● Non service specific○ Mobile devices○ SmartResponse QR○ Utilization measurements
● Soft FM○ SmartFlow○ Integrated ID-card management
● Hard FM○ Level meters for waste
● Industry specific○ Ultrasound technology at NKS
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Mobile devices and RFID technology are used to improve quality and increase efficiency
● Real time data capture on location
● Personalized work-instructions pushed out in real time
● Less duplication of work and smarter use of resources
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Through SmartResponse, the service user can report problems with their own smart phone in an easy way
● Fault reporting through scanning of QR codes
● Simplified process leads to higher reporting ratio
● Improved quality at marginal cost
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With wireless sensor technology, organizations can get information on utilization of desks and conference rooms
● ~ 50 % utilization of offices on average
● Big potential savings in space reductio
● Trend towards activity based offices continues
● Provision of accurate and complete utilization information
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Firewall
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SmartFlow enables a more efficient and personalized delivery of post
● Reduced postal volumes
● New office solutions
● New technology
● Efficient and personalized post delivery solution
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Confidential - for internal use only
SmartFlow process
Level 2
Level 1
Level E
Level -1Each letter / package is marked with a unique
number that is communicated to the
receiver
The letters are placed in
numerical order and is delivered to the delivery
point
Notifications are sent to recipients
(via e-mail or SMS)
Recipients get their mail at the delivery point
The item will remain in the
delivery point for a few weeks.
Mailservice coor.com
Recipients can change their
personal settings via a personal
login page
Outgoing mail is also left at the delivery point
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A photo station integrated with an automatic order flow makes the ID-management process more efficient
● ID-card management normally a manual and costly process
● Long lead times not unusual
● Automatic order management flow dramatically reduces cost and lead times
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@Photo station
Approval
Access Control
Notification
Web form
Card delivered
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Level meters alert FM personnel when preset levels of waste, copy papers etc. are reached
● Work rounds on set intervals often pointless
● Level meters notify personnel at set levels when service is needed
● Better quality and improved efficiency
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Ultrasound-technique will be used at NKS hospital to monitor patients and optimize service flow
● BIM categorization of all building components
● Communication based on ultra sound receivers and tags
● Benefits both core business and support services
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For more information, please contact
Alexis Kahlmann, 08 553 959 60, [email protected]
Erik Sörnäs, 08 553 952 74, [email protected]