service tip s3b keisa service tips 11-015

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Page 1 KEISA SERVICE Service TIP’s Ref: 11 - 015 T o: All Distributor Service Managers From: K. Snee, GM Area Service CC: Al l Di st ribu to r Mana gi ng Direct or s Please pass to all relevant staff within your company Date: July 22, 2011 Subject: Mining machines using manual and wireless VHMS downloading tools. Dear Sir, Currently in Europe there are more than 420 mining machines fitted with Komtrax Plus with VHMS only. These machines were delivered into the European market before Orbcom technology was installed in Komatsu mining equipment. As a r esult the se m achines ha ve n o Sa tel lite communicati on. Lat er versions of mac hines are fitted with Orbcom and communicate data via satellite to Webcare. Only 7% of the non Orbcom machines in Europe had manual downloads taken in the month of May 2011. The initial target is to increase the download rate per month to 60%. Once the data is downloaded and sent to the FTP server it becomes visible in Webcare and EQP care. This provides valuable information for distributors and customers with access to these tools. Why is it imp ortant to download data from mi ning machines? Trend data is available for the distributor and customer in Webcare and EQP care respectively . Using the data enables you to redu ce machine downtime, plan repairs and reduce operating costs. Following the uploading of the data to the FTP server. The Distributor has visibility on the machine SMR in EQP care. Overhaul planning can be discussed and planned with the customer. KEPO have visibility of the latest machine SMR in EQP care and can use the information to forecast and make provision of major overhaul components. The customer can use the fuel consumption and payload data available in EQP care to monitor and improve running costs.

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Page 1: Service Tip S3B KEISA Service Tips 11-015

8/9/2019 Service Tip S3B KEISA Service Tips 11-015

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