service quality innovation trust safety quarterly meeting february 2013

Service • Quality • Innovation • Trust • Safety

Innovation

Quarterly MeetingFebruary 2013


Arthur Samet

• Change that adds value for customers

• Doing things differently and creating better outcomes

Innovation


InnovationGreensboro Office


Innovation


InnovationCharlotte Office


Innovation


Education & Certifications

Samet University Courses Attended • Blue Beam Software and Field Applications• Lean Construction Overview and Field Applications

Achievements & Certifications Brian Hall, UNCG MBA Ken Grube, LEED Green AssociateAaron West, LEED Green Associate Paul Adolwa, LEED Green Associate

Seminars and Workshops14th Annual Lean Construction Conference Mike Gobble, Keith PriceFMI Sales & Business Development Seminar Mike Gobble, Doug Lawrimore


Customer Feedback Elon University

“Good Job! Thank you for the Hard Work!

Survey Results: 9 out of 10 - Raving Fan!”

Brandon Hardy Project Manager

David Witzel Preconstruction

Walt Dupont Superintendent

Susan Sain Project Administrator

Hillel House Completion Survey

- Holly Hodge, Elon University

Jennifer ShahAccounting

April HilliardAccounting


Customer Feedback Service By Air

“Survey Results: 8 out of 10”

SBA Expansion Completion Survey

Robbie Nunn Project Manager

Mike Brown Superintendent

Beverly Barker Project Administrator

- Don Swaim, Airport Logistics



Customer Feedback HPRHS

“Survey Results: 9 out of 10 - Raving Fan!”

Orthopedic Renovation Completion Survey

Robbie Nunn Project Manager

Keith Jones Superintendent

Beverly Barker Project Administrator

- Jim Morton, HPRHS



Customer Feedback R.L. West

“Survey Results: 9’s and 10’s”

Langtree at the Lake Pre Construction Survey

Deanee Popp Project Administrator

TJ Baker Project Manager

Andrew Larach Project Manager

Jeff Kennedy Project Executive

David Lowe Superintendent

- Mark Lockman, Langtree

Ruth Hylton Accounting


Customer Feedback WSSU

“WSSU is very Pleased with the work of Samet / SRS

Survey Results: 10 out of 10 - Raving Fan!”

Center for Design Innovation Pre Construction Survey

- Ronald Vanard, WSSU

Brandon Hardy Project Manager

David Witzel Preconstruction

Susan Sain Project Admin

Maurice McNeal Project Executive

Blake BostSuperintendent

Jennifer ShahAccounting



Tryon Place | Contact Us

Travel Seawell Superintendent

‘Thank You to All Your Staff’

‘...Very Helpful’

‘…Preplanning’… Your Work

‘Caring’

“Job Well Done!”‘…Good Neighbors…’

Knowledgeable

- Gerard Laurent Veterinary Specialty Hospital and Happy Neighbor!!

Customer Feedback Dominion Realty


925 W Morgan St. | Contact Us

‘Great Job!’

‘Proactive!’

‘…Sensitive…’

- J. Arthur Gordon, Owner The Irregardless Café at 901 W Morgan St.

DeJuan JerniganSuperintendent

Customer Feedback Faison


Make the Job Safe Bruce Jaworoski

Construction Incident Rates

2011 National Average = 2.1 / 100 FTE’s

Samet Goal = 1.05 / 100 FTE’s

Samet 2012 Performance = 1.2 / 100 FTE’s

2012 OSHA Gold Safety Award

10 Consecutive Years!!

Building Star Sites:

- 925 W Morgan Apartments

- WSSU Student Activity Center

- Langtree at the Lake Apartments


Make the Job Safe

Annual Safety Awards

Mike Brown

2012 Superintendent of the Year Most Improved


Make the Job Safe

Project Safety Committees

MVA Safety Awards Program

Come Home Safe Poster Program

“Make Safe”Innovation!!


Make the Job Safe


Make the Job Safe

Annual Safety Awards

Bobby Summerlin

2012 Safety Superintendent of the Year


New Associates

Jeanne Callicutt

Hunter BurnsProject Engineer

Jarrod DunlapBusiness Development

Welcome Aboard!!

Greg BakerSafety Coordinator


Promotions

Ellen AllredProject Development Manager

Congratulations!!


5 Years

Service Awards

Charles Blankinship Mkt Development Mgr.

Carmen AndradeLead

Scott RobinsonProject Manager

Doug McGalliardAsst Superintendent


10 Years

Service Awards

Cary MarshLead


20 + Years

Service Awards

Gary Clark - 23

Dale Bullins - 24

Arthur Samet - 21

Bill Wooten - 25

Jeff Kennedy -33

Lee Collins - 23

Marshall Tuck - 23

Randy Letson - 24

Richard Hall -28


The Human Race on April 13, 2013

Health & Community

Started January 14, 2013 with 35 participants Next Fit-In is coming up in February Walk in the Human Race April 13, 2013 and

Heart Walk on May 18, 2013 Contact HR


Operational Excellence Ken Grube

Plan the JobExecute the Job

The Five Fundamentals of The Samet Way:Plan the Job

Know the JobProtect the Job Execute the Job

Make the Job Safe


Contract: $15MOwner: Faison

Operational Excellence330 Tremont Team

330 Tremont Ave, Charlotte, NC

164 Units1 Building4.2 Acres


Contingency Upside

Operational Excellence

Schedule10

11

12

13

14

15

16

Start Today

Contingency Increase Est'

d Fee

Proj'd

Fee

- 2 Months +$100k


Operational Excellence330 Tremont Team

Plan the Job

• Identify Your Customers

• Jump in as a TEAM…Early

• Identify Potential Issues Early

• Develop Scopes / Schedule to Create FLOW



Execute the Job

• TEAM Approach –> Scopes to Site Walks

• Scheduling –> Lean Practices / Create Trust

• Daily Cleaning –> Turnovers / Visual Cues

• Work Coord’n –> Proactive Env’t / Communication



Outcome: VALUE to Our Customers

• Owner

• Subcontractors/Partners

• Project Team

• Designers



“It’s the worst set of plans I’ve ever worked with in my entire career…

…And the most fun I’ve ever had on any project.”


Operational Excellence Keith Price

Pop-up Panel: Technology on the Job Site

Walt Dupont

…You?

Ellen Allred TJ Baker

Brian Beaver

Chris Brown


Operational Excellence Shanda George

Unified Project Support

• Increase Efficiency & Effectiveness

• Improve Customer Service

• Provide for Growth/Scalability


Backlog – ‘Sold & Award’

Budget Oct Jan FY 20140

20

40

60

80

100

120

140

160

180

200

ED UHO UHE UCI U

$65 M

C/I

HEA

HOU

EDU

Un-identified Work


Where’s the Work?

1

2

53

4

71. Triad $100M

2. Charlotte $100M

3. Raleigh $ 70M

4. Charleston $ 50M

5. Asheville $ 30M

6. Myrtle Beach $ 30M

7. Fayetteville $ 20M

6


Budget Forecast0

0.5

1

1.5

2

2.5

3

3.5

Base Profit Base Profit

ContingencyContingency

FY 2013 Profitability Outlook @ 12/31


Budget Forecast0

0.5

1

1.5

2

2.5

3

3.5

4

4.5

5

Base Profit Base Profit

ContingencyContingency

1% Better

Why INNOVATE?


Quarterly MeetingFebruary 2013

Questions???

…Thank you!

service quality innovation trust safety quarterly meeting february 2013

Documents