service quality innovation trust safety quarterly meeting april 24, 2013

Service • Quality • Innovation • Trust • Safety

Trust

Quarterly MeetingApril 24, 2013


Arthur Samet

• Projects Awarded… But Not Low!

• New Opportunities… Elon Town Center

• Repeat Customers… Mylan, Volvo

Trust Creates…


Customer Feedback Mylan Cooler

Score of “10” for Bryan Hedgecock and Steve VanAlstyne. The Job Site has Never been as Safe as when Steve is on site. Reporting from both Steve and Bryan is Timely and Accurate.

“Survey Results: 10 out of 10”

Completion Survey

- Mark Morgan, Mylan Pharmaceuticals

April HilliardAccounting

Bryan Hedgecock Project Manager

Steve VanAlstyne Superintendent

Bill WootenPreconstruction


Customer Feedback Mylan Cooler # 2

“Bryan Continues to Amaze with his Ability to Adapt to Design Changes while Always Accepting Each New Challenge with a Smile”

“Survey Results: 10 out of 10”

Preconstruction Survey

- Mark Morgan, Mylan Pharmaceuticals


Bryan Hedgecock Project Manager

Steve VanAlstyne Superintendent

Bill Wooten Preconstruction


Customer Feedback Volvo AMT Pre Construction Survey

- Roxana Ungureanu, Volvo

Jason Sims Project Manager

Survey Results: “10 out of 10 - Raving Fan!”

Larry Wilson Preconstruction

Gary Clark Superintendent


Beverly Barker Project Administrator


Customer Feedback Volvo Phase 2 & 3 Completion Survey

- Konnie Friend, Volvo



?

Travis Seawell Preconstruction




Carmen AndradeLead


Customer Feedback Volvo Phase 4Test Track Completion Survey

- Konnie Friend, Volvo


“Volvo was very Satisfied and Looks Forward to Continuing a Successful Relationship with Samet”


Travis Seawell Preconstruction




Carmen AndradeLead


Customer Feedback Shalag Expansion


Completion Survey

- Jeff Harari, Shalag USA


John Medlin Project Manager


John Elmore Superintendent

Ronnie Faucette Superintendent


Customer Feedback Ennis-Flint

“Jay Gilliland did a Fantastic Job. Despite Numerous Changes on our end he was able to Adapt and Keep on Schedule”

Survey Results: 10 out of 10 - Raving Fan!”- Rob Mantek, Flint Trading


Charles Delphias Project Manager

Jay Gilliland Superintendent

Completion Survey

Bill WootenPreconstruction


LEED AP / LEED GA Professional Hours – Coordinate w/ Jeanne

Education & Certifications Lean Construction - Introduction

▫ Robert Austin ▫ Brian Beaver ▫ Jonas Bost ▫ Chris Hurlock ▫ Charles Johnson ▫ Brian Jones▫ Robert Jones ▫ Jason Sims ▫ Stephen Van Alstyne

Lien Law Update▫ Paul Adolwa ▫ Beverly Barker ▫ Matthew Box▫ Hunter Burns ▫ Dawn Dwyer ▫ Shanda George▫ Kenneth Grube ▫ Chris Hurlock ▫ Robert Jones▫ Jeffrey Kennedy ▫ Jody Nasta ▫ Claude McCauley▫ Robert Nunn ▫ Kathy Pendegraph ▫ Deanee Popp▫ Keith Price ▫ James Reed ▫ Susan Sain▫ Jennifer Shah ▫ Jason Sims ▫ William Sutton▫ Aaron West ▫ Larry Wilson ▫ David Witzel


Make the Job Safe Bruce Jaworoski

• Tool Box Meetings• Recognition of Safe Work• Taking Action When Needed• Honesty & Respect for Others• Being Firm, Fair & Consistent

Create Trust on the Job By:


Make the Job Safe

• Discuss during Coord’n Meetings• Ask Questions• Focus on Areas of Agreement• Empower Others to Succeed

Make Safety an “Everyday Conversation”

…Trust must be earned through consistent safety leadership and integrity!


Health & Community Jeanne Callicutt

Greatest Change in BMI Greatest Rank Percentage Change Greatest Rank Point Change Highest Final Rank


New Associates

Welcome Aboard!!

Lane SuttonProject Manager

Brandon RobertsonProject Manager

Douglas JonesProject Manager

Matthew BoxProject Manager


New Associates

Welcome Aboard!!

Chad DameronAsst. Construction

Manager

Michelle DimitroffProject Engineer

Miguel LosadaProject Engineer

Earl Ray KnowlesSr. Superintendent


Value Awards

Jack ConferSuperintendent Asst

Kenneth BuckSuperintendent Asst

Leslie PorterProperty Manager

Jennifer ShahUPS Leader

Shanda GeorgeUPS Leader


15 Years

Service Awards

Rick DavenportPresident, Construction

Brandon Hardy Project Manager

5 Years


Promotions

Ken GrubeVice President - Education

Congratulations!!


President’s Update Rick Davenport

Our Management Team is working hard to…

Communicate Culture and Strategy Develop Organizational Depth Leverage our Competitive Advantages Manage Enterprise Risk Deliver Operational Excellence


UNCG – SV Update

Operational Excellence



UNCG – SV Update

Demo…



UNCG – SV Update

Today…


Operational Excellence…Why? What Did the Insurance Adjuster

Need to Determine our Claim…?

Current Electronic CPM Schedule Daily Project Reports in Prolog Organized Photo Documentation Detailed Scopes of Work and

Subcontracts Actual Work in Place Billings from

all Trades



Do our Fundamentals of The Samet Way Improve Trust with our Partners?

Plan the Job… [Predictability] Know the Job… [Confidence] Protect the Job… [Security] Execute the Job… [Performance] Make the Job Safe… [Safety]

…Yes!


Operational Excellence Keith PriceUnified Project Support (UPS)

• Increase Efficiency & Effectiveness

• Improve Customer Service

• Provide for Growth/Scalability



UPS & Systems Work

• Invoice Processing• Prolog Training• Cross-training the UPS Team• Process Improvements Preview


Backlog – ‘Sold & Award’

Budget Oct Jan Apr FY 2014 FY 20150

20

40

60

80

100

120

140

160

180

200

ED UHO UHE UCI U

$140 M

C/I

HEA

HOU

$25 M

EDU

Un-identified Work


Quarterly MeetingApril 2013

Q & A

…Thank you!

service quality innovation trust safety quarterly meeting april 24, 2013

Documents

samet survey results

smile survey results

schedule survey results

raving fan

mylan pharmaceuticals

job site

shalag usa

new challenge