PROCESS GUIDE

BMW ELEKTRONIC SERVICE HISTORY

Electronic Service History, October 2012

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2 Creating a Service History entry

BMW Electronic Service History

Correction and cancelation

Content.

BMW Electronic Service History.

� BMW Electronic Service History� The electronic Service History can only be applied for BMW cars. BMW Motorrad,

MINI, Rolls Royce as well as other brands are not supported by BMW‘s electronic Service History.

� The electronic Service History for a BMW vehicle is only available, if relevant CBS services (e.g. engine oil, brake fluid, front/ rear brakes…) have been fulfilled and uploaded to the central BMW database (FBM) since feature availability as of January 2011. Otherwise the electronic Service History will be empty.

� Entries of the electronic Service History can be corrected or canceled within 7 days, after creation. A correction or cancellation can only be done by the dealership, who created the original entry.

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2 Creating a Service History entry

BMW Electronic Service History

Correction and cancelation

Content.

Enter the vehicle identification number.

� Enter the vehicle identification (17 characters or the last 7 characters) in the blank field

� Then click the <Find VIN> button.

Process steps

Central vehicle data and order base.

� To create a Service History record, click the button “Order base / inspection ”.

� The empty order base is displayed.

� Click the button “Service data”

Process steps

Service data selection.

� Select the maintenance scope, which should be performed at the customers car.

� Enter the mileage reading and check the maintenance date.

� Then click the button “Order base ”.

Process steps

Order base check.

� The order base contains all pre-selected CBS positions.

� Double check the maintenance scope and add, if appropriate a comment.

� Then click the button “Create Service History entry ”.

Process steps

Decleration of conset and transfer.

� Please inform the customer unmistak-able about the declaration of consent.

� Only, if the customer confirms the declaration of consent, activate the checkbox

� Then click the button “OK”.

� The data is now going to be uploaded to a central BMW database.

Process steps

Printout of the Service History certificate.

� The data will only be transferred to BMW’s central system, if the customer did agree to the declaration of consent.

� Simultaneously with the transfer, a Service history certificate will be generated, for the printout.

� Double check the successful data upload via the button “Central vehicle data ” at the top.

Process steps

Check the Service History.

� Check your entry via the “Service history ” screen.

� All successful uploaded Service History entries are listed.

� As to check the details for an entry, click on the corresponding “Maintenance date ” hyperlink.

Process steps

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2 Creating a Service History entry

BMW Electronic Service History

Correction and cancelation

Content.

Correction and cancelation.

� Correction� Via the correction function, it is possible to alter existing Service History entries.� A Service History entry can only be corrected within a period of 7 days after its

initial creation.� A Service History entry can only be corrected by the dealership, who created the

original entry.

� Cancelation� Via the cancelation function, it is possible to delete existing Service History

entries. � A Service History entry can only be canceled within a period of 7 days after its

initial creation.� A Service History entry can only be canceled by the dealership, who created the

original entry.

Correction or cancelation of entries.

� Check your entry via the “Service history ” screen.

� As to correct or cancel an entry click on the corresponding “Maintenance date ” hyperlink

� The lower part of the screen are containing the buttons “Correct entry ” and “Cancel entry ”

Process steps

Correction of a Service History entry.

Process steps

� To correct an entry click on the button “Correct entry” .

� Add or remove maintenance positions.

� The fields “mileage reading” and “maintenance date” can’t be altered.

� Add, if appropriate a comment for the correction.

� Click the button “Create service history entry ”

Check the correction.

Process steps

� While the corrected entry is transferred to BMW’s central system, a corrected Service History certificate will be generated for the printout.

� Now check your corrected entry via the “Service history ” screen.

� As to check the details for the corrected entry, click on the corresponding “Maintenance date ” hyperlink.

Cancelation of a Service History entry.

Process steps

� To cancel an entry click on the button “Cancel entry ”.

� Confirm the securityquery “Are you sure you want to cancel this entry ?” with “Yes”

Check the cancelation.

Process steps

� After confirming the cancelation, the “Service history ” screen is visible.

� The former entry is no longer listed and has been successful deleted.