service & assets news and solutions
TRANSCRIPT
IFS SERVICE & ASSET MANAGEMENT News/Update and Roadmap
© 2013 IFS
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CHRISTIAN KLINGSPOR PRODUCT DIRECTOR, SERVICE & ASSET IFS RESEARCH & DEVELOPMENT
PAUL BOUCHIER PRODUCT MANAGER, MOBILITY & SCHEDULING IFS RESEARCH & DEVELOPMENT
AGENDA Apps 8++
Scheduling Mobile Work Order
DISCLAIMER STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS’ SOFTWARE PRODUCTS AND TECHNOLOGY ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE INTERPRETED AS ANY COMMITMENT OR REPRESENTATION
8 REASONS
1. CONSOLIDATION OF INNOVATIONS
DOCUMENT MANAGEMENT EXTENSION
COMPONENT REPAIR
MEDIA LIBRARY
ENTERPRISE EXPLORER
PROJECT BASED SOLUTIONS
USABILITY
B2B CONTRACTING
COMPONENT REPAIR USER EXPERIENCE
VIRTUAL MAP
DYNAMIC SCHEDULING
ECO FOOTPRINT HEAVY MAINTENANCE EXTENSION
OBJECT CONNECTION TRANSFORMATION
360 INTEGRATION
RESOURCE PLANNING
2. FLEXIBILITY AND CONFIGURABILITY
Custom Fields
Information Cards
Quick Charts
My Start Page
Custom Object/Form/Reference
3. MOBILE SOLUTIONS
WH Data Collection Mobile Work Order Touch Apps
4. MOBILE WORK ORDER
Offline Support
Native User Experience
Industry Optimized User Interface
Mix and Match Devices
Expandability/Configuration
Document Management Usability
5. CONTINUOUS FUNCTIONAL ENHANCEMENTS
Service Appointment Booking
Asset Administration
LINEAR ASSETS
Generic solution for linear assets supporting all relevant industries like railway, roads/highway, power T&D, O&G, Water and more
GIS INTEGRATION
Standardized, configurable GIS integration interface and pre-packaged integration with ESRI.
ASSET ESTIMATING AND CONSTRUCTION PLANNING
Support for Compatible Units
6. UTILITY ENHANCEMENT PACKAGE
7. EAM ENHANCEMENTPACKAGE
Reliability Centered Maintenance
Equipment Administration
Advanced Preventive Maintenance
Structure Failure Management
Asset Meter Management
8. PLATFORM FOR THE FUTURE
ROADMAP – SERVICE & ASSET
STRATEGIC INVESTMENT THEMES User
Experience Mobile
Workforce Business
Intelligence Global
Business Cloud
Computing
MATERIAL MANAGEMENT
MOBILE SOLUTIONS MAINTENANCE PLANNING AND EXECUTION
VISUALIZATION WORKFORCE PLANNING &
OPTIMIZATION
ASSET DEFINITION AND ADMINISTRATION
STRUCTURED FAILURE MANAGEMENT
PART EXCHANGE
COMPATIBLE UNITS
LINEAR ASSETS
REMOTE WAREHOUSE
GLOBAL BUSINESS
BUSINESS INTELLIGENCE
RENTAL ADVANCED PM
PRICE INCL. VAT
NORM SETTINGS
WAREHOUSE DATA COLLECTION USER EXPERIENCE
MOBILE WORK ORDER
EQUIPMENT ADMINISTRATION
HOOKS
SCALABILITY IFS CONTROL CENTER
METER MANAGEMENT
VAN STOCK
CONSTRUCTION UNITS
GIS INTEGRATION
RESOURCE PLANNING
© 2013 IFS
SCHEDULING SOLUTIONS
Agile Innovation Preparing for the future
IFS 360 SCHEDULING—WHAT IS IT? PRODUCT INFORMATION
IFS 360 SCHEDULING INTRODUCTION
Visualization
Gantts, maps, calendars, tables, graphs, etc.
Complementary products
Appointment booking Resource planning
(shifts / rotations / projects) Scenario planning
Dynamic Scheduling Engine
Real-time route optimization. Dynamic change handling. Multi-purpose/multiple problems.
A suite of products focused on automatic workforce scheduling.
IFS 360 SCHEDULING—COMPONENTS
© 2013 IFS
IFS 360 SCHEDULING
Strategic Planning
Tactical Planning
Operational Planning/Real-Time
DYNAMIC SCHEDULING FUNCTIONALITY
Skills Parts Constraints and Preferences Available Times Activity Links
Multiple visits Service Level Agreements Status updates Resource
working time Travel network
© 2013 IFS
IFS 360 SCHEDULING INTEGRATION
Standalone Deployment
Tight Integration
IFS Applications
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Integrates with other ERP/CRM providers.
Integrates to all mobile
solution providers
© 2013 IFS
NEW IN RELEASE 5.6
WISE “Wisdom is better than gold or silver”
(German proverb)
WHAT-IF SCENARIO EXPLORER (WISE)
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Demand
Resourcing KPIs
REACTIVE SCHEDULING
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Load
Static
Save Schedule
Load
Dynamic
Save Save Update Save
Load
Reactive
Save Update Save
time
APPOINTMENT BOOKING KEY FEATURES
Route-sensitive appointment booking •Uses the current dynamic schedule •Minimizes travel times •Minimizes over-booking
Sub-second performance •Round-trip from request being sent to offers returned in <1 second •Valid even for large schedules with >10,000 activities •Simultaneous processing of multiple requests
Integrated User Interface •One-click requesting and accepting of appointments •Highly flexible set up for requested slots •Accepted slot information sent to external application
© 2013 IFS
Fully dynamic
multiple visit handling.
Carry over to next shift.
Interrupt one activity with another •Appointments •Urgent activities •Breaks.
Minimum visit duration.
Restrict when and how activities can be split. •By activity to be split •By shift •By interrupting activity
Finely tuned costs to encourage fewer visits.
FUNCTIONALITY MULTIPLE VISITS
© 2013 IFS
PLANNED FOR RELEASE 5.7
HIGH-DENSITY SCHEDULING
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MARKETS
Utilities
Logistics
Large site operations—docks, airports, factories
FEATURES Import and maintenance of preferred route
High-density road and route analysis
Visual presentation
Mix high-density routine work with urgent
ADVANCED RESOURCE PLANNER
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MAIN NEW FEATURES
Resource management between site/organization and dataset
Calendar view of resource availability
Provisionally planning and modeling
Shift Rota generation and management via interface
SECONDARY DEVELOPMENTS Colors coded for unavailability types
Plan resources not fulfilling requirements
Extending Exception functionality with a list of where requirements are not fulfilled
Customisable predefined filters
Calculated role proficiency based on skill proficiency
MARKETS
OIL & GAS,
WIND AND SOLAR UTILITIES
& TELECOM
SAGE—ARTIFICIAL INTELLIGENCE
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SCHEDULING AUTOMATED GOAL EXPERT Automatically manage a mobile workforce to achieve specified business KPIs.
SAGE gives you the management information you need before it is too late. Continuously monitors what is currently possible. What is actually being achieved.
Consultant and R&D Expert System.
Cloud deployable to monitor on premise installations.
IFS 360 SCHEDULING
Scalable Flexible
Dynamic Visual
Fast Relevant
Being Prepared For Anything
MOBILE WORK ORDER
AEROSPACE & DEFENSE
CONSTRUCTION, CONTRACTING
UTILITIES & TELECOM
OIL & GAS, WIND AND SOLAR
EPCI
SERVICE MANAGEMENT
AFTERMARKET / SERVICE PROVIDERS
ASSET INTENSIVE
TRANSPORT FACILITIES MANAGEMENT
Mobile Application for Service
& Asset
Operating Systems •Windows Mobile •Windows 7 •Android
Devices •Laptops •Handheld •Smartphones • Intrinsically safe •Rugged
Off-line •Data persistence •Poor connectivity •Data integrity •High volumes
Integrated.
•Back office business logic •Configurable filters to control data
flow •Security •Audit trail and control •Synchronization Framework •Phone / Map
Configuration. •Alternative layouts for different
markets •Link to 3rd party applications •Surveys & questionnaires •Landscape / portrait
MOBILE SOLUTIONS MOBILE WORK ORDER—IT IS NOT JUST AN APP
CORE FUNCTIONALITY MOBILE WORK ORDER
Work Orders •History, details, operations, materials, tools and facilities, status updates
Objects and their measurements •Find, filter, history
PO receipts. •Review , amend and receive.
Stock Lists. •Review inventory parts and stock availability.
Creation of work orders.
Questionnaires: Configurable Data Capture and Workflow.
Adaptive asset- or address-centric layout on separate work order preview
“On Site” button changes to “Start” with ability to remove “On Route” button
EAM: Start Button
Contact Info hidden Additional Object Details displayed
Field: On Route & On Site
Buttons Contact Info displayed
MWORKORDER: ASSET MANAGEMENT VS. FIELD SERVICE
PLANNED FOR 2014
CONFIGURABILITY AND EXTENSIBILITY
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To be able to support different work order and job types in preparation for IFS Applications 9
•Alternative screen layouts—industry specific •Configurable process flow •Visibility of fields and custom fields •Context information cards
Configure mobile client to meet 80%+ of specific industry needs.
Further integration with specialist 3rd party applications and IFS Touch Apps
IFS UNIFIED MOBILE ARCHITECTURE BRINGING THE BEST TOGETHER
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IFS Touch Apps™ IFS mWorkOrder™
IFS Cloud
MOBILE WORK ORDER FOR WINDOWS 8 BEING PREPARED FOR THE NEXT GENERATION
© 2013 IFS
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MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
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ROADMAP FOR 2014
Enhanced Configuration
Configurable forms
Workflow flexibility
Custom fields Electronic
forms
Advanced Extensibility
Integration with specialist 3rd party Apps
Hooks into workflows
Unified Mobile Architecture
Mobile Work Order and
Touch Apps
On Premise or Cloud
deployment
Native Windows 8 Client
New Client on Windows 8
Android functionality
IFS MOBILE WORK ORDER
mWO
Multiple OS
Many Markets
Configurable Extensible
Multiple Devices
IFS MOBILE WORK ORDER - SUMMARY
50 © 2013 IFS
MOBILE WORK ORDER TUESDAY OCT 29 1145-1230
James Ashmore http://www.youtube.com/watch?v=72GCPTjcfnQ
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RELATED BREAKOUT SESSIONS
UTILITY & EAM ENHANCEMENT PACKAGE TUESDAY OCT 29 1145-1230
Christian Klingspor
Stefan Pettersson
© 2013 IFS 52
RELATED BREAKOUT SESSIONS
IFS 360 SCHEDULING WEDNESDAY OCT 30 1045-1130
Pete Bailey http://www.youtube.com/watch?v=mlTUAgMA4II
© 2013 IFS 53
RELATED BREAKOUT SESSIONS
CHRISTIAN KLINGSPOR PRODUCT DIRECTOR, SERVICE & ASSET IFS RESEARCH & DEVELOPMENT mailto: [email protected] Phone #: +46 13 460 4105
© 2013 IFS
PAUL BOUCHIER PRODUCT MANAGER, MOBILITY AND SCHEDULING SOLUTIONS IFS RESEARCH & DEVELOPMENT mailto: [email protected] Phone #: +44 (0)115 906 1263
THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS’S SOFTWARE PRODUCTS AND TECHNOLOGY. SUCH STATEMENTS OF FUTURE FUNCTIONALITY ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE
INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. IFS AND ALL IFS PRODUCT NAMES ARE TRADEMARKS OF IFS. THE NAMES OF ACTUAL COMPANIES AND PRODUCTS MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS.
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© 2013 IFS