servant leadership workbook

7/24/2019 Servant Leadership Workbook

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Servant Leadership

Note-Taking GuidePresented by IMA Leadership Academy


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Servant Leadership Webinar Note-Taking Guide 2

OBJECTIVES

After this session, you will be able to:

Define Servant Leadership.

List the characteristics of a Servant Leader.

Identify the advantages and disadvantages of a Servant Leadership culture.

Identify the barriers to a Servant Leadership culture.

Provide examples of Servant Leadership practice in the business community.

Consider applications of Servant Leadership principles.

REFLECTION

What is your experience with Servant Leadership?

What do you hope to get out of this workshop?


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THE SERVANT LEADERKEY CHARACTERISTICS

Empower and develop people

Show humility

Be authentic

Accept people for who they are

Provide direction

Demonstrate good stewardship

Check the key characteristics that you see in your organization and circle those you see in yourself.

MOTIVATIONAL CHARACTERISTICS

Motivated to lead and serve at the same time

Honesty, fairness, integrity, and justice are internalized

Motivated to have a positive impact on the organization to help and care for others

Focused on the gifts and talents of followers

Check the motivational characteristics that you see in your organization and circle those you see inyourself.

INDIVIDUAL CHARACTERISTICS

Are self-directed

Have a moral compass

See the big picture and how individuals fit into it

Check the individual characteristics that you see in individuals in your organization and circle thoseyou see in yourself.


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INFLUENCE OF COMPANY CULTURE

Two dimensions:

1.

2.

INFLUENCE ON PSYCHOLOGICAL CLIMATE

1.

2.

3.


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OUTCOMES

For Followers For the Organization

People are the heart and spirit of all that counts.--Max DePree, author and founder of Herman Miller Office Furniture

Being a leader changes everything. Before you are a leader, success is all about you. Nothing youdo anymore as an individual matters except how you nurture and support your team and help itsmembers increase their self-confidence. Put another way: Your success as a leader will come notfrom what you do but from the reflected glory of your team.

--Jack Welch, former CEO of General Electric


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ORGANIZATIONAL ASSESSMENT

How ready is your organization for servant leadership? For each item listed, place a check under thecolumn that currently describes your organization.

Item Strong signsSome signs /

Indevelopment

No signs

Individuals are rewarded for being fair, altruistic,trustworthy, generous, and kind.

Decision-making is less centralized.

Authority is based less on rank than on contribution.

People are well informed about the organizationsstrategy.

People are asked to apply their best judgment.

Community building and Interpersonal bonding arevalued.

Community building isa true focus.

Interpersonal trust is valued, expected, and required.

The judgment of the leaders is trustworthy at alltimes.

Leaders ethics are above reproach.

Employees are happier, healthier, and morebalanced in their human relationships.

Employees are engaged and empowered.

Employees are dedicated to the success of theorganization.

The balance between self-interest and the interest ofothers is kept level.

Team members hold themselves accountable.

Team members honestly self-evaluate.

Team members collaborate and communicate.

The organization is a great place to work.


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Item Strong signsSome signs /

Indevelopment

No signs

The organization builds strong relationships with allstakeholders.

The organization makes strong contributions to thecommunity.

The workforce is loyal and intelligently productive.

Overall, your organization

already demonstrates servant leadership.

is ready for servant leadership.

has a long way to go to implement servant leadership.

What are some areas that your organization should focus on in order to develop servant leadership?


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SERVANT LEADER ORGANIZATIONS

SOUTHWEST AIRLINESHow does Southwest Airlines express servant leadership?

WALMART

How does Walmart express servant leadership?


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DISADVANTAGES AND ADVANTAGES

ADVANTAGES

DISADV

ANTAGES


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TALKING POINTS: ADVOCATE A SERVANT LEADERCULTURE IN YOUR ORGANIZATION

What would be the specific advantages of a Servant Leader culture within your organization?

What are the specific disadvantages?

How could you manage or diffuse the disadvantages?


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SERVANT LEADER PRINCIPLES


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YOU AND SERVANT LEADERSHIP

Take a few minutes to analyze the reactions to servant leadership on each of the four componentsbelow.

How do I see servant leadership?

How might it benefit me?

How would my team react to me as a servantleader?

How might it benefit them?

How might my boss and his supervisors react tome as a servant leader?


How might my colleagues react to me as aservant leader?


What is the major thing holding you back from being a Servant Leader? What can you do about it?


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ACTION PLANNING

List the top benefits your organization could potentially realize from Servant Leadership.

Identify people in your organization that could be champions of a movement toward ServantLeadership.

What thing are you going to do TOMORROW to move towards being a servant leader or to be abetter servant leader?


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ACKNOWLEDGEMENTS

IMA gratefully acknowledges the efforts of IMA staff, consultants, and volunteers that contributed tothe development of this program.

Lee S. Bertrand; Dean, IMA Leadership Academy - Primary Author

Bobbe Barnes, CPA, CMA, CGFM; Managing Director, Acumen Global Training, LLC C. S. Bud Kulesza; Dean Emeritus, IMA Leadership Academy

Adam Larson; Product Support Specialist, IMA

Dee Parker; Chief Learning Officer, Ignite It Group

Presentation produced by: Ignite It Group (www.igniteitgroup.com)

CONTACT US

For more information about this or other programs, please contact IMA.

www.imanet.org10 Paragon Drive, Suite 1, Montvale, New Jersey 07645-1760US (800) 638-4427 or International +1 (201) 573-9000

NOTICE

Images contained in these materials are licensed for the sole purpose of this workshop fromShutterstock under agreement with Ignite it Group. These images cannot be used in other materialswithout an additional licensing agreement.

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