servant leadership - new york state emergency … · servant leadership slide 1 of 27 ... servant...
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Slide 1 of 27 Servant Leadership
Servant Leadership
Colonel John T. Groves Jr.
Madigan Army Medical Center
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Slide 2 of 27 Servant Leadership
Objectives
• Emphasize the importance of character and values in leadership development
• Describe how vital personal growth is to becoming a good leader
• Illustrate the value of Mentorship
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Slide 3 of 27 Servant Leadership
Character • Family values • Organizational values • Common vision
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Slide 4 of 27 Servant Leadership
Character
• Humility • Feedback is a gift • Picture of Marty and
Sandoval
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Slide 5 of 27 Servant Leadership
Character
• Integrity
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Slide 6 of 27 Servant Leadership
• Culture eat strategies and processes lunch every time
• Quinte Studor
Character
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Slide 7 of 27 Servant Leadership
Character • Selfless service
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Slide 8 of 27 Servant Leadership
“Nobody cares how much you know until they know how much you care…”
CPT Dave Watkins 5th Special Forces Group
(Myiah Angelo)
Character
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Slide 9 of 27 Servant Leadership
Character
“The ability to laugh, especially at yourself may be one of the most valuable and overlooked talents a person can have.” Spiegleman and Berrett, Patients Come Second 2013
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Slide 10 of 27 Servant Leadership
Character
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Slide 11 of 27 Servant Leadership
Personal Growth
• Find your voice • Picture of me lecturing? • Video of LT barking out orders
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Slide 12 of 27 Servant Leadership
“Challenge Authority at Every Opportunity”
“A true leader works as a team, but also must be willing to buck popular opinion and take an independent stand when it’s necessary, the secretary said. “Don’t kid yourself,” he told the midshipmen. “That takes courage.”
Robert Gates Secretary of Defense
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Slide 13 of 27 Servant Leadership
Judgment
Defense Secretary Robert Gates urged the nation's future Army officers to question authority, challenge conventional wisdom and work to avoid the dangerous "groupthink" that often takes root in military circles
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Slide 14 of 27 Servant Leadership
Techniques for Tough Conversations
• TeamSteps • C-oncerned • U-ncomfortable • S-top • Triangulate when possible • It’s our responsibility and obligation
as a patient advocate
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Slide 15 of 27 Servant Leadership
“What is it that you know about your craft that I will never understand”
Charlie Rose
Personal Growth
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Slide 16 of 27 Servant Leadership
• How Commanders shape behavior through reaction to failure is critical; mistakes of subordinates that nonetheless demonstrate responsible initiative guided by intent should be seen as building blocks in the development of mission command.
Personal Growth
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Slide 17 of 27 Servant Leadership
Personal Growth
• You are the same person you are next year as this year except for the people you meet and the books you read.
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Slide 18 of 27 Servant Leadership
Personal Growth
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Slide 19 of 27 Servant Leadership
Personal Growth
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Slide 20 of 27 Servant Leadership
Personal Growth • But what I have sensed is an enormous
frustration with the unexpected costs of knowing too much, of being inundated with information. We have come to confuse information with understanding.
“Blink"
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Slide 21 of 27 Servant Leadership
Personal Growth
• First Lessons from Blink: From experience, we gain a powerful gift, the ability to act instinctively, in the moment. But this is one of the lessons I tried very hard to impart in Blink. It is easy to disrupt this gift.
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Slide 22 of 27 Servant Leadership
Personal Growth
• Second Lesson from Blink: Understanding the true nature of instinctive decision making requires to be forgiving of those people trapped in circumstances where good judgment is imperiled.
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Slide 23 of 27 Servant Leadership
• Gladwell…more information is not necessarily more knowldege Blink
• Outliers – 10,000 hours • Collins – Good to Great • Jack Welch - Jack • Guiliani • Adam Grant – Give and Take • Gen McChrsystal – Team of Teams
Personal Growth
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Slide 24 of 27 Servant Leadership
Mentorship
“Leadersip is about Relationships, Relationships, Relationships…
COL Laura Trinkle
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Slide 25 of 27 Servant Leadership
Mentorship
• You need it when you get in trouble not when things are going well
• Iraq crisis
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Slide 26 of 27 Servant Leadership
“How Commanders shape behavior through reaction to failure is critical; mistakes of subordinates that nonetheless demonstrate responsible initiative guided by intent should be seen as building blocks in the development of mission command.“
Unknown
US Army Pre- Command Course
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Slide 27 of 27 Servant Leadership
Conclusion
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Slide 28 of 27 Servant Leadership
• “Die a novice”…LTC (ret) Patsy Maloney
• Be fearless • Always come back to values • Just because you chose to be a
public servant doesn’t mean you deserve to be treated like a servant
• Knowledge is power
Conclusion
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