SERVANT LEADERSHIPLeading from the bottom

Leader as servant

Leader

Leader

Introductions

If you had a time machine when and where would you travel to

If your house was burning down what 3 items would you save and why? (people would be safe already)

What is one gift that you will never forget and why?

Describe great leaders

Shout out words that describe great leaders

Hard or Soft

Write an H next to the hard-skills Write an S next to the soft skills

What is Servant Leadership?

Robert Greenleaf (1904-1990) “The servant-leader is servant first… It

begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead.”

A little bit of Greek στοργή - storgē

Affection

φιλία - philía Brotherly/Sisterly Love (Philadelphia)

ἔρως - érōs Physical, Passionate, Purely emotional, no

logic

ἀγάπη - agápē Selfless Love

Servant leadership characteristics 1. Listening 2. Empathy 3. Healing 4. Awareness 5. Persuasion 6. Conceptualization7. Foresight 8. Stewardship 9. Growth 10.Building community

Servant Leadership - Listening Level 1 Listening – Waiting to say my

piece Level 2 Listening – Active Listening Level 3 Listening – Global Listening

Empathy 

Workers are more than just resources they are people

Deserve respect and appreciation

Persuasion

Not coercion Not authoritarian Authority Not Power

Convincing Confident Does not take advantage of position

of power

Growth

Intrinsic value beyond contributions as workers

Nurtures growth : personal professional spiritual 

Encourages the ideas of everyone Involve everyone in decision making

Building community

Identifies the means to build community

Committed to investing in building relationships Employees Departments Divisions B2B

Servant leadership characteristics 1. Listening 2. Empathy 3. Healing 4. Awareness 5. Persuasion 6. Conceptualization7. Foresight 8. Stewardship 9. Growth 10.Building community

Reflect – last 24 hoursIt is my privilege to be of service. I will do whatever I can to make life easier for all people who cross my path – boss, colleagues, family members, friends, and random people who ask for help.

http://www.chipscholz.com/2010/12/28/an-exercise-in-servant-leadership-and-empathy/

Personal InventoryStrength Average Work on

Listening

Empathy

Healing

Awareness

Persuasion

Conceptualization

Foresight

Stewardship

Growth

Building community

What is the meaning?

I did not say he beat his dog. I did not say he beat his dog. I did not say he beat his dog. I did not say he beat his dog. I did not say he beat his dog. I did not say he beat his dog. I did not say he beat his dog. Thanks - Zig Ziglar

Role Play A lead developer and a jr. developer on

your team who have had a good working relationship.

Recently the jr dev has grown a great deal in knowledge and expertise and is ready for greater challenges. The lead dev has failed to respect this growth. Their relationship is now becoming strained and they have been at odds.

Discuss which Characteristics apply

Role Play how you would approach each of these team members.

Your turn

Debrief

Think – Pair - Share

Recommended reading

How to Win Friends and Influence People, in the Digital Age – Dale Carnegie & Assoc. 2012

Servant Leadership – Robert Greenleaf

Lean & Agile Transformation

Joseph@whitewaterprojects.com http://www.whitewaterprojects.com Telephone: 888-831-9904