servant leadership for great workplace jeff miller, ph.d. leadership consultant innovative...
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Servant Leadership for Great Workplace
Jeff Miller, Ph.D.
Leadership Consultant
Innovative Leadership Solutions
The Greenleaf Center for Servant-Leadership
“If a good society is to be built, one that is more just and more caring, and where the less able and more able serve one another with unlimited liability, then the best way is to raise the performance as servants of institutions, and sanction natural servants to serve and lead.”
Robert K. Greenleaf
Today’s Workplace Trends…
Pace of ChangeEvery Business Will Organize Around Services (Davis & Botkin, 1995)
The Drive for “Fast” Organizations = Stronger Decentralization of Leadership
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Workplace Trends (cont’d)…
Shallow Labor PoolEmotional & Cultural Intelligence Skills Are Key (James, 1996)Extensive Investments in Workers
- Continuing Education- Family Friendly Policies- Value the ENTIRE Person
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Workplace Trends (cont’d)…
PEOPLE skills...Problem solving
Ethics
Open-mindedness
Persuasiveness
Leadership
EducationalTraining & Development, November, 1999. ASTD.
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Awareness
Concepts
Organized Knowledge
Skills
Principles
Do It!
“Traditional View of Leadership”
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Linear Progression?
Source: Janet Ayers, Purdue University
Development Phases
Application
Principles & Skills
Concepts & Organized Knowledge
Awareness
Ind
ivid
ual
Co
mp
ete
nci
es
Personal
Development
Interpersonal
Development
Organizational
Development
Community/Institutional
Development
Va
lue
s
Go
al
Se
ttin
g
Pe
rso
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l S
tyle
Lis
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ing
& G
ivin
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ee
db
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Sp
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n P
ub
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De
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iffi
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Vo
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Te
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Co
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Le
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Gro
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Dy
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Le
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Ro
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Gro
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Gro
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Pro
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ing
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Co
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Bu
ild
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Co
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So
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An Educational Process of Leadership Growth and Development
THE LEADERSHIP CONTINUUM
“Traditional” Leadership/Management
SequentialSkill Based – (tools, techniques)Generally Measurable“Technicians”
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Personal
Community
Organizational
Interpersonal
Developing the Whole
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Medicine Wheel/Circle of Courage
Mastery
Belonging
Generosity
Independence
Source: Brendtro, et.al. “Reclaiming Youth at Risk.”
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Human Growth and Development
Mental
Emotional
Physical
Spiritual
Adapted from Brendtro, et.al. “Reclaiming Youth at Risk.”
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Robert K. Greenleaf (1904-1990)1904: Born in Terre Haute, IndianaMid ‘20’s: Professor’s words1926: Began career at AT&T1964: Retired from AT&T and founded the Center for Applied Ethics1970: Coined the term servant-leadership in his essay, “The Servant as Leader.”
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The Servant-Leader is Servant First.
“It begins with the natural feeling that one
wants to serve first. Then conscious
choice brings one to aspire to lead. The
difference manifests itself in the care
taken by the servant to make sure
people’s highest priority needs are being
served.”Robert K. Greenleaf
The Greenleaf Center for Servant-Leadership
The Best Test...
“Do those served
grow as persons;
do they, while being served,
become healthier, wiser, freer,
more autonomous,
more likely themselves
to become servants?”
Robert K. GreenleafThe Servant as Leader
The Greenleaf Center for Servant-Leadership
Servant-LeadershipCharacteristics
ListeningEmpathyHealingPersuasionAwareness
ForesightConceptualizationCommitment to people’s growthStewardshipBuilds community
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Spears, Larry C., editor. Insights on Leadership.' Service Stewardship, Spirit, and Servant-Leadership. New York: John Wiley & Sons, Inc., 1998.
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Level 5 Leadership
Source: Collins, J. Level 5 Leadership: The Triumph of Humility and Fierce Resolve. Harvard Business Review, January 2001.
Level 1: Highly Capable Individual
Level 2: Contributing Team Member
Level 3: Competent Manager
Level 4: Effective Leader
Level 5: Level 5 Executive
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Emerging Leaders want…
Freedom
Immediate Payoffs
Independence
Balance
Flexibility
Social Responsibility
Direct Communication
Sense of Community Time over Money Meaning & Life Purpose Customized Personal Development Plan Genuine Relationship Mentoring/Coaching Career Pathing Skill Transferability
Source: Center for Creative Leadership. On-going research project.
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Emerging Leaders want…contd.
Continuous and Immediate Feedback
Learning Experientially
Openness
Understanding of the Work Contract Acceptance of Differences Trust
Source: Center for Creative Leadership. On-going research project.
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Key Competencies Learned from the Kellogg Foundation Fellows
Program
Self-Knowledge
Interpersonal Effectiveness
Flexibility/ Adaptability
Creative Thinking
Commitment to Service
Technology Mastery
Public Policy
Source: Beineke, J.A. & Sublett, R.H. Leadership Lessons and Competencies: Learning from the Kellogg National Fellowship Program. http://www.wkkf.org/Documents/CCT/Leadership/leaderlessons.asp
Hunter’s Love & Leadership
Patience
Kindness
Humility
Respectfulness
Selflessness
Forgiveness
Honesty
Commitment
Results: Service & Sacrifice
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Hunter, James. The Servant: A Simple Story about the True Essence of Leadership. Prima Communications, Inc. 1998.
Servant-LeadershipCharacteristics
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Laub, J. Notes from seminar at 1999 Greenleaf Center for Servant-Leadership annual conference.
Shared Leadership Provides Leadership
Shares Vision
Shares Power
Shares Status
Envisions the Future
Takes Initiative
Clarifies Goals
Values People Develops People
Believes in Others
Serves Others First
Listens Receptively
Provides for Learning
Models Behavior
Builds up Through Encouragement
Servant-LeadershipCharacteristics,
cont’d.
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Laub, J. Notes from seminar at 1999 Greenleaf Center for Servant-Leadership annual conference.
Builds CommunityStrong Relationships
Works Collaboratively
Values Individual Differences
Displays Authenticity
Openness and Accountability
Willing to Learn
Has Integrity, Fosters Trust
Personal Growth and Development
Service Learning Programs
Leadership Education
Organizational Development
Trustee Development
Community Development
Six Major Applications of Servant-Leadership
Implications for Organizational Development
• Organizational Structure
• Communication
• Decision-Making
• Compensation
• Accountability
• Training
• Work-Life Balance
• And More...
What Lands a Company on
This List?
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2001 FORTUNE’S 100 Best Companies to Work
For
S&P 500 Best Companies
3 Year Return
25% 37%49 companies
5 Year Return
25% 34%46 companies
10 Year Return
17% 21%39 companies
PROFITABLE?
2001 FORTUNE’S 100 Best Companies to Work For
• approx. 1/3 are supporters of the Greenleaf Center for Servant-Leadership
• 3 of the top 10 have a significant relationship with the Greenleaf Center - Southwest Airlines (#4); TDIndustries (#6); Synovus Financial (#8)
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Servant-Led Companies “Walk the Talk”
Schneider Corporation: Our leadership style is based on Servant-Leadership
Our leadership style is collaborative and interdependent. The focus is success of the whole, through synergistic interactions.
We seek people who demonstrate accountability, stewardship, initiative, positive work ethic and flexibility.
We are continually improving through individual & organizational learning.
We demand excellence. Excellence is living our Mission Statement.
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Servant-Led Companies “Walk the Talk”
Synovus:
Do the right thing
Apply the golden rule
Value differences
Putting people first. Passion. Humility. Energy. Values. Family
Container Store:
Fill the other guy’s basket to the brim
Exceed customer expectations
1 great person = 3 good people
Obsession for training
The best…selection, service, price
Air of excitement
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Servant-Led Companies “Walk the Talk”
Southwest Airlines:Willingness to say, “I made a mistake.”
Telling people what they have done well,with frequency
Not expecting more of your people than you do of yourself
Making people feel a sense of worth
TDIndustries:Concern for and belief in individual human beings
Honesty
Building trusting relationships
Fairness
Responsible behavior
High business ethics standards
“Nothing is more important than creating an environment in which people feel they make a difference. You can’t feel good about what you’re doing unless you think you’re making a difference.”
- Jack Stack
President and CEO,
Springfield Remanufacturing Corporation
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Servant-Leadership Is...Servant-Leadership Is...
A paradox.
A timeless, universal principle.
A name for what many people already practice.
A long-term transformational approach to life and work.
A way of being that can be lived out by individuals and organizations.
A specific leadership philosophy that putsserving others as the number one priority.
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Leadership is inherently collective…
… and profoundly personal.
Peter Senge on Leadership
“Don’t confuse leadership for power or authority.”
Everybody can be great because everybody can serve. You don’t have to have a college degree to serve… You don’t have to have Einstein’s theory of relativity to serve…
You only need a heart full of grace. A soul generated by love.
- Martin Luther KingInnovative
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