Cairo

Ahmed Hamdy

Abdelhamid

Senior Systems Engineer at

Kellogg Company - BiscoMisr

002-01001610110

Ahmed.Hamdy@outlook.com

Responsible for the technical design, planning, implementation, and the highest level of

performance tuning and recovery procedures for mission critical enterprise systems. Serves as a

technical expert in the area of system engineer for complex operating systems. Recommends the

redesign and configuration of operating systems and system applications. Identifies methods,

solutions, and provides project leadership and management in order to provide a high level of

service to the customers of the department. Performs full supervision of Operations staff.

Summary

Work History

2/2013-Present Senior Systems Engineer

Kellogg's Company

Responsibility:

Responsible for 23 servers that hold BiscoMisr infrastructure.

Upgrade Domain Controller from windows 2003R2 to windows 2008 R2.

Manage, Maintain & Troubleshooting problems related to Active

Directory, DNS, DHCP, Exchange 2007, SCCM, and Right Fax.

Manage and Maintain HP Blade Servers.

Makes recommendations or suggestions for improvements in services

or costs savings. Researches new technology and service offerings

and notifies potential customers who might benefit.

Assists in the development of the Server Administration budget and

management of expenditures.

Provides leadership and coordination in the strategic and tactical

planning, design, implementation and support of the PCC enterprise

servers and enterprise directories. Works with PCC staff, equipment

vendors and consultants to install, repair or reconfigure enterprise

servers, performs the installation and upgrade of enterprise servers,

hardware and software.

Manage & Operate the HP SAN Storage (EVA 4100) 3 TB with SAN.

9/2011- 2/2013 Systems Engineer

The Egyptian Company for Foods –“BiscoMisr”

Responsibility:

Handling the backup operations, working with HP Storage works Ultrium

920 SAS, and backup exec 2010, and 2012.

Provide technical assistance to all IT stuff.

Develops procedures, programs and documentation for backup and

restoration of host operating systems and host-based applications

Manage the implementation and enhancement of the IT Systems

According to business.

Share in “Microsoft Axapta 2009 with SQL Server 2008 structure”

project.

Implement new GPOs with new user’s restrictions based on new security

group.

Implement Active Directory Structure Project that contains: Collect all A.D

objects details & Resort to the new design.

4/2009-8/2011 Helpdesk Specialist

The Egyptian Company for Foods –“BiscoMisr”

Responsibility:

Answer Employees questions and requests through the ticketing

system by mail, in person or via phone for all company-supported

applications.

Escalating bugs, major and global problems to the highest specialized

supporting teams.

Communication between staff and the IT departments to resolve a

global IT issues.

Provide on-the-job training to new departmental staff members.

Provide remote support through phone or end-user via phone.

Provide recommendations on company application purchases and

spare part change.

Troubleshoot and resolve all of the Hardware and Software issues

that's fall in under my scope and permissions.

Document resolutions on ticketing software for future reference.

Provide orientation & consultants to company's staff.

1/2008-3/2009 Technical Support

CompuWorld System –“CWS”

Responsibility:

Troubleshoot networks, systems, and applications to identify and

correct Malfunctions and other operational difficulties.

Install, manages Windows infrastructure, Active Directory, DNS, DHCP

Analyze the problem, determine its source and give technical support

for all Employees

Support all users in all IT areas from Hardware and software

troubleshooting to network troubleshooting.

Track helps desk call logs.

Giving employee’s advice to take suitable procedures.

Maintenance of all hardware (PC, servers, laptops … etc.).

5/2007-12/2008 Technical Support

Info GET Egypt –“Info GET”

Responsibility:

Support network users about how to solve existing system problems.

Administration and maintenance of computer stations and software

Giving employee’s advice to take suitable procedures.

Laptop and PC installations & maintenance with user software.

Set up and operationally implement approved IT standards.

Making settings for networks, printers, solving computer problems

and solving network problems.

Installing and handling Microsoft Outlook in addition to knowing mail

protocols Like (IMAP, POP, and SMTP).

Monitoring "Helpdesk" program and report to superiors periodically.

Personal Information

Gender : Male

Date of birth : Jun 1987

Nationality : Egyptian

Marital Status : Married

Military Service: Exempted

Education

BSC. Faculty of commerce - Ain Shams University (Accounting Dept.) 2004 – 2008

Graduation Year : 2008

Grade : Good

Certifications

Microsoft Certified System Administrator (MCSA) 2012.

Microsoft Certified System Engineer (MCSE) 2003.

Microsoft Certified System Administrator (MCSA) 2003.

Microsoft Certified Professional (MCP).

Cisco Certified Network Associate (CCNA).

Training Courses

Project Management Fundamentals.

PMP Course.

Microsoft Systems Center Configuration Manager 2007(SCCM).

ITIL Foundation V3.

Effective Business Writing at LOGIC Management Consulting.

Communication Skills at LOGIC Management Consulting.

Technical Skills

Installation, Configuration and maintenance of Hosted VMware

products.

Design, Implementation, Testing and Deployment of VMware

Infrastructure.

Installation, Configuration and Administration of VMware VSphere5,

ESXi 5.xx, VMware View.

VMware vSphere client, Virtual vCenter Server.

Experience in hardware problems and network troubleshooting.

Experience in solving network problems for windows.

Exchange 2007 -2010 (Mail Server).

Windows Essential Business Server (EBS).

Good knowledge of all Microsoft operating systems (client & server)

based.

Standardized cabling, patch panel, and network hardware installation

processes; installed new cabling in communications closets and

cabinets; developed and implemented Cisco IOS software and

configuration baselines for network infrastructure devices.

Personals Skills

Good team player.

Able to work under

pressure.

Good Communication

Skills.

Ability in hard work and in

long time work.

Multi-tasking capabilities.

Reference

All References are available upon request.

Language

Arabic: Mother tongue

English: Proficiency

[Listening &written &

spoken]