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Online Dating for Seniors | Design Analysis, Spring, 2010 Online Dating for Seniors Team : Wrinkled Kisses Junyoung, Diba, Paolo, Shlomo, Stelios

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Page 1: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

Online Dating for Seniors Team : Wrinkled Kisses Junyoung, Diba, Paolo, Shlomo, Stelios

Page 2: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

This is Susan

Page 3: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

She is a senior (72)

Page 4: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

She is considering dating againShe hasn’t dated in almost 50 years

Page 5: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

She is one of the 14 500 000 American seniors who are single

http://seniorjournal.com/NEWS/SeniorStats/4-09-19Singles.htm

Page 6: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

Divorced Rate

0

2

4

6

8

10

12

1940 1950 1960 1970 1980 1990 2000

Year

Divorced (m) %Divorced (f) %

She is among the growing population who is now divorced

Percent%

Divorced rate

10.8%

http://www.census.gov/population/www/socdemo/marr-div.html

Page 7: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

60

65

70

75

80

1940 1950 1960 1970 1980 1990 2000

Susan is of a population that will likely live longer

Life expectancy

77.5

http://www.cdc.gov/nchs/fastats/lifexpec.htm

age

year

Page 8: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

Only a few of Susan’s friends are familiar with the internet

% of people on-line

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

55-59 60-64 65-69 70-75 76+

Age

%

Page 9: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

The dating pool is larger but it is hard for them to connect

Page 10: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

Susan doesn’t view dating the way that younger people do.

Page 11: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

Kelly (31) Coming from Dating Values View of the futureRelationship / Partner intent

Technology literacy

An era of divorce explosion

Nuclear family

Better educational Op-portunities

Affluent Society

More active for more years

Started in an era of more liberated relationships

Dating as a process of self affirmation, prefers driver’s seat

Less stressed in finding dates(more people avail-able

Looking for “good” time/partner from same age group

Marriage not in the im-mediate radar screen

Strong sexual drive

“who knows about the future”

Frequently opportunistic, have fun and “who knows”

Technology savvy

Absolutely necessary

Adapts swiftly to change

The newer the better, fashionably following trends

“I have my whole life ahead of me”

More dependent in peers, likes being part of a pack

Archetypical family not a priority

“Things will work out”

Page 12: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

Kelly (31) Coming from Dating Values View of the futureRelationship / Partner intent

Technology literacy

An era of divorce explosion

Nuclear family

Better educational Opportunities

Affluent Society

More active for more years

less stressed finding dates (more people available)

Dating as a process of self affirmation, prefers driver’s seat

Started dating in an era of more liberal/equal relationships

Looking for “good” time/partner from same age group

Strong sexual drive

Frequently opportunistic, have fun and “who knows”

Technology savvy

Absolutely necessary

Adapts swiftly to change

The newer the better, fashionably following trends

“I have my whole life ahead of me”

More dependent in peers, likes being part of a pack

Archetypical family not a priority

Things will work out

Page 13: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

Susan (71)

Kelly (31) Coming from Dating Values View of the futureRelationship / Partner intent

Technology literacy

An era of divorce explosion

Nuclear family

Better educational Op-portunities

Affluent Society

Raised in an era of low divorce rates

Extended families/high value

Lower educational opportunities for women

Societal volatility

Dating related to a relationship(more formal

Started in an era of more parental control

A process of self-integration(finding my other half)

Liked the codriver seat (less initiative)

Fewer people in the group, not dating

Long term relationship

Marriage less in the radar screen

Sexual drive “camouflaged”

Less opportunistic

Enjoy good life and sincere communication

Low tech everyday routine

Necessary “evil”?

Slow adoption of change

More significant as a means to preserve memories

Indifferent to trends

Enjoy life now

Need of dependency, but more self-conscious

Family value strong but not realistic

More active for more years

Started in an era of more liberated relationships

Dating as a process of self affirmation, prefers driver’s seat

Less stressed in finding dates(more people avail-able

Looking for “good” time/partner from same age group

Marriage not in the im-mediate radar screen

Sexual drive stronger/ “who knows about the future”

Frequently opportunistic, have fun and “who knows”

Technology savvy

Absolutely necessary

Adapts swiftly to change

The newer the better, fashionably following trends

“Things will work out”

More dependent in peers, likes being part of a pack

Archetypical family not a priority

Page 14: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

Susan (71)

Kelly (31) Coming from Dating Values View of the futureRelationship / Partner intent

Technology literacy

An era of divorce explosion

Nuclear family

Better educational Op-portunities

Affluent Society

Dating related to a relationship(more formal

Started in an era of more parental control

A process of self-integration(finding my other half)

Believes man should take initiative

Fewer people in the group, not dating

Long term relationship

Marriage less in the radar screen

Less opportunistic

Enjoy good life and sincere communication

Connects through common activities

Low tech everyday routine

Necessary “evil”?

Slow adoption of change

More significant as a means to preserve memories

Indifferent to trends

Need of Dependency but more self-conscious.

Enjoy Life Now

Family value strong but not realistic

More active for more years

Started in an era of more liberated relationships

Dating as a process of self affirmation, prefers driver’s seat

Less stressed in finding dates(more people avail-able

Looking for “good” time/partner from same age group

Marriage not in the im-mediate radar screen

Sexual drive stronger/ “who knows about the future”

Frequently opportunistic, have fun and “who knows”

Technology savvy

Absolutely necessary

Adapts swiftly to change

The newer the better, fashionably following trends

“Things will work out”

More dependent in peers, likes being part of a pack

Archetypical family not a priority

Raised in an era of low divorce rates

Extended families/high value

Lower educational opportunities for women

Societal volatility

Page 15: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

Despite appearances, even senior dating websites do not really consider Susan’s lifestyle

Page 16: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

About Susan...

Uncomfortable with strange/unfamiliar neighborhoods

Lives in an independent living facility

Belongs to a large Polish community

Very religious member of church group

Retired for many years. Has a lot of free time

Cannot drive Has a fixed income

Has some vision impairment

Had five grandchildren who are dear to her

Talks on the phone a lot

Very sentimental Likes to reminisce

Has memory trouble

Page 17: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

Uncomfortable with strange/unfamiliar neighborhoods

Lives in an independent living facility

Belongs to a large Polish community

Very religious member of church group

Retired for many years. Has a lot of free time

Cannot drive Has a fixed income

Has some vision impairment

Had five grandchildren who are dear to her

Talks on the phone a lot

Very sentimental Likes to reminisce

Has memory trouble

Challenges

Social

Valued connections

Living arrangements

Page 18: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

Uncomfortable with Strange/unfamiliar neighborhoods

Lives in an independent living facility

Belongs to a large Polish community

Very religious member of church group

Retired for many years. Has a lot of free time

Cannot drive Has a fixed income

Has some vision impairment

Had five grandchildren who are dear to her

Talks on the phone a lot

Very sentimental Likes to reminisce

Has memory trouble

Do not accommodate

Do notutilize

Do not care about

Do not consider

Current Dating Sites...

Page 19: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

What if these helped to define the site experience?

Page 20: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

Internet / Dating

Page 21: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

Technology +

Technology -

Dating - Dating +

Page 22: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

finding website

Initial browsing

detail searching

chatting

blogging

forum

video Chatting

Email

writing Profile

24/7 service

magazine

Online service chat

Upload Image

Q&A

close account

grooming

Talking on the phone

online chatsmall talk

talking to stranger

checking out

being introduced

flirting

going out to dinner

being set up

speed date

getting a phone number

kissing

asking on a dateone night stand

committing to relationshaip

Love letter

qualifying

payment

Paypal

instant Messaging

evaluating person

Technology +

Technology -

Dating - Dating +

Creating site

Page 23: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

instant Messaging

evaluating person

Technology

Dating

finding website

Initial browsing

detail searching

chatting

blogging

forum

video Chatting

Email

writing Profile

24/7 service

magazine

Online service chat

Upload Image

Q&Aclose account

grooming

Talking on the phone

online chatsmall talk

talking to stranger

checking out

being introduced

flirting

going out to dinner

being set up

speed date

getting a phone number

kissing

asking on a dateone night stand

committing to relationshaip

Love letter

qualifying

payment

Paypal

Creating site

Page 24: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

Email

Kis

sing

Technology +

Technology -

Dating - Dating +

Page 25: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

SeniorFriendFinder.com

AgeMatch.com

SeniorMatch.com

PrimeSingles.net

SilverSingles.com

DatingForSeniors.com

FiftyAlready.com

SeniorDateFinder.com12MeetSenior.com

ExecutiveSeniorDating.com

Current top 10 senior dating sitesTechnology +

Technology -

Dating - Dating +

Page 26: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

Technology +

Technology -

Dating - Dating +

Single Surfer

“I understand windows, I only wish I understood women“

Analog Lover

“I like the old fashioned way”

Lo-Fi Loner

“I haven’t been kissed since last time I saw a computer (1972)”

Mac Daddy

“The internet is my new single’s bar”

Page 27: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

Susan (Lo-Fi Loner)

Jack (Mac Daddy)

Technology +

Technology -

Dating - Dating +

Page 28: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

Susan

Jack

Technology +

Technology -

Dating - Dating +

Page 29: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

Comfort with dating

Com

fort

wit

h te

ch

Page 30: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

Barriers to comfort with dating

Self este

em

Critici

sm fro

m family

Fear of re

jection

Fear of s

exual intim

acy

Re-learn

ing how to date

Guilt of m

oving on

Discomfort

with ch

ange

Page 31: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

Physical and mental disabilities

Can’t buy equipment

Web is not set up for seniors

Sensitivity to privacy

Computer illiteracy

Fear of trying new things

Barriers to comfort with dating

Self este

em

Critici

sm fro

m family

Fear of re

jection

Fear of s

exual intim

acy

Re-learn

ing how to date

Guilt of m

oving on

Discomfort

with ch

ange

Barriers to comfort with technology

Page 32: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

step1 step2 step3

step

1st

ep2

step

3What if we could break down the process?

Page 33: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

SeniorFriendFinder.com

AgeMatch.com

SeniorMatch.com

PrimeSingles.net

SilverSingles.com

DatingForSeniors.com

FiftyAlready.com

SeniorDateFinder.com12MeetSenior.com

ExecutiveSeniorDating.com

Current dating websites

What if sites worked the other way around?

Page 34: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

Experience map (Current)

Attraction

Entry

Engagement

Exit

Extension

People Object Environment Messages Services

Too idealized, personas, model-like looking, too perfect

Mainstream screen/ keypad/mouse

Highly automated and impersonal, overpopulated with hard selling messages

Find a date “theme” Singularly oriented around the dating game

Lengthy and unclear in direction, looks like sites are interested in capturing user data

Mainstream screen/ keypad/mouse

Lengthy, highly structured, form and format unfamiliar

Lifetime “experience” Highly streamlined, over presented too early

Email and photo intensive, highly dependent features

Mainstream screen/ keypad/mouse

In dating site, too streamlined

Strictly date related Mostly around matching profiles, remote communication

Impersonal and completely unassisted

Mainstream screen/ keypad/mouse

Difficult to navigate the solution through the site

Even after exiting more hard selling messages reappear

Not user service oriented

Limited and Faceless, same loop as when in entry

Mainstream screen/ keypad/mouse

Limited extension only through dating site

Limited if any related proactive communication

Very limited if any

Page 35: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010

Experience map (ideal for Susan)

Attraction

Entry

Engagement

Exit

Extension

People Object Environment Messages Services

Closer to an average real persona

Combination of more physical elements/bigger in size friendlier physical interface

More “inviting” Get back to enjoying life

More around sharing experiences

Simple and more transparent

Simpler screen shots, less overload

Simpler, more direct and gradually collecting info

Will help you with getting back in the process

Less confusing, gradually introducing

Letter format, telephone

Phone, interface better adopted to visually impaired individuals

Less complex, closer to her more imminent friends and family environments

More extended (more activities related)

Would like to extend the virtual towards more “real life” 1-1 communication

Someone to talk to Phone call One step exit Respect for privacy Simple, respect my privacy

More content relating to her interests

Maybe TV, phone Outside site environment, social groups

Limited and targeted to her interests outside dating

One stop shop for keeping update

Page 36: senior dating sites

Online Dating for Seniors | Design Analysis, Spring, 2010