self-service password reset setup - brock university€¦ · self-service password reset setup...
TRANSCRIPT
Self-Service Password Reset Setup Information Technology Services
1
Self-Service Password Reset Setup Overview As of November 13th, 2019, Brock has a new self-service password reset process, making passwords easier and more convenient to reset. In order to use this feature, you will first need to enter some additional security information into Office 365 by completing a one-time security setup. You will be prompted to complete this security setup when you log into Office 365 for the first time after November 13th. Follow the steps below to aid you in successfully completing the process. NOTE: If you have already completed the security setup process and need instructions on how to reset your password, skip to page 7. What to Do
1. When logging into any Office 365 or any Office 365 app (Outlook, SharePoint, OneDrive, etc.), users will be prompted with the following notification:
Simply click Next to begin the process.
Self-Service Password Reset Setup Information Technology Services
2
2. Depending on the browser you are using, you may be prompted to select your
account. If so, click on your account.
Self-Service Password Reset Setup Information Technology Services
3
3. On the next page, you will be presented with choices. These are alternate
methods to authenticate (verify it’s you) when resetting your password in the future. You only need to complete setup for ONE of the choices, depending on your preference. Authentication Phone – Receive a text or voice message Authentication Email – Receive an email to your non-Brock, personal email Security Questions – Answer a set of security questions Click Set it up now/Set them up now beside your preferred method of authentication.
Self-Service Password Reset Setup Information Technology Services
4
4. Follow the set-up process for the method you selected. This is an example of
what the process looks like for the Phone option.
Self-Service Password Reset Setup Information Technology Services
5
All done! Now, whenever you go to reset your password, Office 365 will verify it’s you using the method you selected above. Manage Authentication Settings If ever you want to manage/change or your authentication settings, you can do so following the steps below.
1. Click on your initials in top-right corner of the main Office 365 page and select My Account (or go directly to http://mysignins.microsoft.com).
Self-Service Password Reset Setup Information Technology Services
6
2. Click Security & privacy.
3. Click Contact preferences and modify your settings as you wish.
Self-Service Password Reset Setup Information Technology Services
7
Reset your Password Now that you’ve completed the one-time setup, you can use the self-service password reset feature any time in the future! You should recognize the page below, as this page is displayed when logging into many resources at Brock, such as Office 365. To reset your password, or activate your account if it’s new, click on the Account Activation and Reset Password link (see detail on next page).
Self-Service Password Reset Setup Information Technology Services
8
You will be brought to the Activate Account and Reset Password page where you will select your type of account from under the FORGOT PASSWORD? heading (see next page).
Self-Service Password Reset Setup Information Technology Services
9
From here you will be walked through the steps to reset your password using the authentication method you set up in the first section of this job aid.