new password reset tool
TRANSCRIPT
New Password Reset Tool
If you are Full-time Faculty or Staff
• Password resets are now done using Microsoft M365.
o Acces Microsoft's Password Reset * our usemame and reCaptcha. Then follow the prompts.
OR w . -user name, and then on the password screen. dock ' forgot password'. Then follow the
If you are a Part-time Faculty or Staff, or Student
• Please call the Help Desk at 708.534.4357 to have your password reset.
IT§ Using the Azure Password Reset Tool Service Desk Tutorial
Purpose: This tutorial will help assist Faculty and Staff enroll in the Azure Password Reset Tool.
Note: You will need an alternate email address or a cellular phone number to receive a varication email or text message from Microsoft.
Step 1 In a web browser go to http://password.govst.edu .
Step 2 When the page loads, select: Microsoft’s Password Reset (A) or Microsoft’s Office Portal (B). If you selected Microsoft’s Password Reset, proceed to Step 6. If you selected Microsoft’s Office Portal, proceed to Step 3.
Step 3 Click Sign In.
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1■ Microsoft
Siqn in =
Email, phone, or Skype
No account? Create oneJ
can't access your accoun1?
~ Sign-in options
1■ Microsoft
Pick an account
~ @govst.edu
+ Use another account
IT§ Using the Azure Password Reset Tool Service Desk Tutorial Step 4 enter your GSU email address on the Email field (A) and click Next (B).
OR
Click your email address from the list to continue.
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~ Gow,mon Sia~ ■ • IV I I I I 1 r
@govst.edu
Enter password
Forgot my password
Sign in with another account
Governors State University
@_ Governors State
UNIV( II SITY
Get back into your account
Who are you?
-
To recover yoor account, begin by entenng your email or username and the characters in the picture or audio below,
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IT§ Using the Azure Password Reset Tool Service Desk Tutorial Step 5 Click Forgot my password.
Step 6 Ensure your Email is listed on the Email and Username Field (A), enter the character’s shown in the field below (B) and click Next (C).
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@_ Governors State
UNIVERSITY
Get back into your account
Why are you having trouble signing in?
M
forgot my password
No worries, we·11 help you to reset your password using the security info you registered with us.
know my password, but still cant sign in
This might happen because you tried signing in with an incorrect password too many times.
If you choose this option, you'll keep your existing password and we'll unlock your account so you can sign in again.
<02016 Microsoft Corporation
®-Governors State
UNI V[ lrc-o-m-~- ny-br-•nd-;n_g_;_m_ag_e~ I
Get back into your account
verification step 1 > unlock your account
Please choose the contact method we should use for verification:
mail my alternate ema What email would you ilce to use for venficabon?
ext my mobile phone
0 Email me at ba,...,..,,.,..,[email protected]
all my mobile phone
*"* Cance!
M ~2016 Microsoft Corporation
IT§
Support code
Support cod~
Using the Azure Password Reset Tool Service Desk Tutorial Step 7 Select the desired password action radio button (A), I forgot my password will allow you to reset your password. I know my password, but still can’t sign in will allow users to unlock their accounts. Click Next to continue.
Note: The process is the same for forgotten password or unlocking your account. The only difference is when you reset your password, you will create a new one.
Step 8 Use the radio buttons to select the method of verification – Email (Step 9), Text (Step 12) or Call (Step 14).
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@_ Governors State UH IY[ l~-------~I
Company branding image
Get back into your account
verif ication step 1 > unlock your account
Please choose the contact method we should use for verification:
@ Email my alternate email Wha · would you like to use for verification?
0 T f!xt my mobile phont'!
0 Call my mobile phone
MIMM • -Cancel
Mero ~2016 Microsoft Corporation
@_ Governors State
U N I V E RSI T Y
Get back into your account
verification step 1 > unlock your account
Please choose the contact method we should use for verification:
@ Email m y a11emate email
0 Text my mobile phone
0 Call my mobile phone
Cancel
You will receive an email containing a verification code at your a lternate email
odd, .. , (bl* .. [email protected]).
Back
©2016 Microsoft Corporation
IT§
Support code
Support code
Using the Azure Password Reset Tool Service Desk Tutorial Step 9 Select the radio button for the alternate email address for the verification code to be sent (A), then click Next (B).
Step 10 Click Email.
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Verify your email address
Thanks for verifying your . @govstedu account!
Your code is'"'~~~~·• Sincerely, Governors State University - Employees
This message-was sent from an unmonitored email address. PlEase do not repty to this message.. ®-Governors State
U N I V ERS ITY
IT§ Using the Azure Password Reset Tool Service Desk Tutorial Step 11 Open the email from Microsoft and find the verification code (A). Enter the Verification code in the field (B) and click Next (C). For Password Unlock Proceed to Step 18, for password Reset proceed to Step 16.
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@_ Governors State
U frl l V ERSI T Y
Get back into your account
verification step 1 > unlock your account
Please- choose- the- contact method we should use for verification:
~ Email my alternate ema ·1 We've sent an email message containing a verification code to your inbox.
0 Text my mobile phone
0 Coll my mobile phone
Ca ncel
Mero ~2016 Microsoft Corporation
• •
Support code
@_ Gorr:mors Stilt.e
Get back into your accour t
vertflcation step 1 > cooo;c ,1 new o.x:swon1
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IT§ Using the Azure Password Reset Tool Service Desk Tutorial Step 12 Enter your cellular phone number on the field (A). Click Text (B) to continue.
Step 13 Open the text from Microsoft and find the verification code (A). Enter the Verification code in the field (B) and click Next (C). For Password Unlock Proceed to Step 18, for password Reset proceed to Step 16.
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@_ Governors State
Get back into your account
verlflutll)n s1ep 1 > chocse a nf'W pass.vcrd
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Get hack into yoUt· accourt
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®-Governors State
V II I V C ~ 1 I T Y
Get back into your account
·1erific.1:icn step 1 ✓ > choose II new p11ssword
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SUDDOrt code
Using the Azure Password Reset Tool Service Desk Tutorial Step 14 Enter your cellular phone number on the field (A). Click Call (B) to continue.
Step 15 Answer the call from Microsoft. Listen to the message, when prompted press #. For Password Unlock Proceed to Step 18, for password Reset proceed to Step 16.
Step 16 Enter your new password on the top field (A). Confirm your new password on the bottom field (B). Click Finish (C) to continue.
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@_ Governors State
UNIVER S ITY
Get back into your account 0 Your password has been reset
To sign in with your new password, click here.
Mero ©2016 Microsoft Corporation Support code
IT§ Using the Azure Password Reset Tool Service Desk Tutorial Step 17 You will then have updated your password, you will also receive an email to your GSU email and alternate email address be sure to update it in the following places:
• Cell phone – Android or IOS o Email passwords o Wi-FI passwords will need to be updated once on campus
• Tablets o Email Passwords o Wi-Fi passwords will need to be updated once on campus
• Web Browser saved passwords • MAC Keychain App
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•
Mon7/19'2:0219:44AM
Microsoft on behalf of Governors State University - Employees <msonlineservicesteam@mi Your Governors State University - Employ= password has bttn reset
To
Cc lOgma1I COIQ A
Password reset notification
The password on your account has r.c:ently been reset If you performed this password reset.
then this message 1s for your informatton onty.
• UHrlD: Oaovst.tdu
If you are not sure you or your administrator performed this password ruet. then you should contact your admini.strator lmmecli.1tely.
Remembe~ Make sure you update all of your devices (phones. ~blets. and PCs) w,th your new passwo,dl
Sincerely,
Gov,rnors Stat• University - Employees
JI;;.. Governors State
•NIVl. l lTT
Governors State UNIVERSITY
~ Governo.rs State
UN II VERSITY
Get back into your account 0 Your account has been unlocked
To sign in with your existing password, click here.
©2016 Microsoft Corporation
Get back into your account
Please use another option
Support code -
You've tried to verify your account too many times in the last 1 hour(s) . For security reasons, you'll have to wait 24 hour(s) before you can try again.
If you'd like, we can contact an administrator in your organization to reset your password for you.
M ro ©2016 Microsoft Corporation
IT§
Support code
Using the Azure Password Reset Tool Service Desk Tutorial Step 18 Your account is now unlocked no further action is necessary.
Note: If you attempt to reset or unlock your account too many times in a day, you will need to call the Service Desk to have your account unlocked.
If you have any questions, please contact the ITS Service Desk.
Contact ITS Service Desk: • Phone: 708.534.HELP (4357) or ext. 4357 • Email: [email protected] • Online: help.govst.edu
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