self-service operational analytics: close the strategy to execution gap
TRANSCRIPT
To close the strategic execution GAP you need to transform your operational data into actionable insight
What BI seesThe GAP has hidden depths
What’s actually going on(The hidden costs of uncertainty and strategic misalignment)
Order expediting
Countless unproductive
meetings
Obsolete, short dated or excess
stock
Penalties, lost sales, unplanned discounts
Excessive Overtime
Multiple shipments & backorders
Firefig
hting
Frustrated employees
Customer Complaints,
Free of Charge orders, credits
Constant status reporting & data
reconciliation
Managing multiple versions
of the truth (usually Excel)
Lack of trust in data = poor
decision making
Worse, we pay people to manage all this…
Even worse, we often reward them for it!
What are the consequences of the GAP?
Executive Management
Business SuiteAny DB
KeyPerformance
Indicators
Operational management
Control lists,Action lists
Exception lists
ProcessPerformance
Indicators
Operational Execution
Business IT Systems
SE 16 SQVI ABAPMaintainable?Expert dependent?Scalable?Reliable?Secure?(Hidden) costs?
RISK
Corporate BI and Reporting systems
Every Angle fills the GAP
Executive Management
Business SuiteAny DB
Corporate BI and Reporting systems
KeyPerformance
Indicators
Operational management
Control lists,Action lists
Exception lists
ProcessPerformance
Indicators
Operational Execution
Business IT Systems
Supply Chain
Sales & DistributionProcurement
IT
Human Resources
Plant Maintenance
Finance
Governance, Risk & Compliance
UNDERSTAND:
Every Angle empowers employees with its added intelligence and actionable insight.
This enables them to understand and resolve critical business questions - instantly.
“Which purchase orders are critical and which ones can we delay or
cancel?”
“Are we able to fulfill our current
and future customer demand?”
“What is the order backlog per customer and the predicted delivery
date?”
“How much cash is tied op
in excess inventory?”
“What is the maintenance and
spare part demand (and costs) for the
coming period?”
“Are we retaining our most valuable assets?”
“How accurate is our master and transactional
data?”
“Where are we exposed to
Segregation of Duty risks?”
UnderstandControl Improve
Supply Chain
Sales & DistributionProcurement
IT
Human Resources
Plant Maintenance
Finance
Governance, Risk & Compliance
Understanding enables performance CONTROL
Cost-to-serve
Customer service
Working capital (inventory &
cash)
Employee productivity & engagement
Data integrity
Conformance & Compliance
Asset utilisation
UnderstandControl Improve
Supplier performance
Supply Chain
Sales & DistributionProcurement
IT
Human Resources
Plant Maintenance
Finance
UnderstandControl Improve
Governance, Risk & Compliance
Control enables total business IMPROVEMENT
Lead times
Revenue
Return on working capital
Return on human capital
Reporting accuracy
Operational risk management
Return on fixed capital
Expense
You cannot control what you don‘t understand, and you cannot improve what you can‘t control
Need to understand this… …before achieving this
UNDERSTAND CONTROL IMPROVE INNOVATE
Root causes of issues and disruptions
Businessperformance
Value chain orchestration
Data integrity, compliance, human error, schedule
adherence, process conformance issues.
Service levels, inventory control, supplier performance, plan adherence, compliance,
data integrity
Customer retention, operating cost, revenue, margin, risk
prevention, integrity, cashflow…
Redirect time and cash from waste to innovation
Process performance
UNDERSTAND CONTROL IMPROVE INNOVATE
Data integrity, compliance, human error, schedule
adherence, process conformance issues.
Service levels, inventory control, supplier performance, plan adherence, compliance,
data integrity
Customer retention, operating cost, revenue, margin, risk
prevention, integrity, cashflow…
Redirect time and cash from waste to innovation
Understands this… …helping you to achieve this
…this …and this.
Understanding enables control, control enables improvement
Root causes of issues and disruptions
Businessperformance
Value chain orchestration
Process performance
Control
Economic value
ImproveUnderstand
Customer service
Cost-to-serve
Supplier performance
Asset utilisation
Employee productivity & engagement
Conformance and compliance
Data integrity
Working capital (inventory / cash)
Profit margin
Capital efficiency
Corporate control
Revenue
Expense
Return on fixed capital
Return on human capital
Operational risk
Management
Reporting accuracy
Return on working capital
Supply chain and operations Issues and
root causes
Order to cash issues and root causes
Procurement issues and root causes
Plant maintenance issues and root causes
HR information and insight
IT issues and root causes
GRC issues and root causes
Finance and financial reporting issues
