seize the cloud - proven tactics from a successful service provider
DESCRIPTION
Companies everywhere are feeling the pressures of today’s economic demands; and IT departments are being forced to find ways to do more with less. They are taking closer looks at infrastructure and processes—comparing them to business needs and budgets. Companies are looking for practical innovation to solve their problems and many companies are turning to CIBER. In this session listen to how CIBER leverages Nimsoft IT Management as a Service to help them elegantly provide IT management for their clients.Visit www.nimsoft.com for more information.TRANSCRIPT
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GN100SNTony Testa - Principal EMS Architect - CIBER
Seize the Cloud! Proven Tactics from a Successful Service Provider
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Companies everywhere are feeling the pressures of today's economic demands; and IT departments are being forced to find ways to do more with less. They are taking closer looks at infrastructure and processes-comparing them to business needs and budgets. Companies are looking for practical innovation to solve their problems and many companies are turning to CIBER. In this session listen to how CIBER leverages Nimsoft IT Management as a Service to help them elegantly provide IT management for their clients.
abstract
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» 12 years hands on with multiple CA product suites» 2006-Present – Leading a team of engineers
in the selection, architecture, implementation, and ongoing support for several CA products.» 2006 to present – Board Member – CA Global
Spectrum/eHealth User Community» 2000-2006 – CA Services – Architect & Senior Consultant
presenterTony TestaPrincipal Architect & Global EMS Architecture Lead
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CIBER overview
A $1.1 Billion Global IT services company that builds, integrates and supports applications and infrastructures for business and government in over 90 offices and 19 countries
� More than 8,500 employees� NYSE: CBR - Headquartered in Denver� 94 Offices in 19 countries� Local Accountability with
Global Delivery
� Growth & Profitability for 36 years� Focus on Quality � Best-in-Class Client Satisfaction
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CIBER overviewGlobal Practices
Global Practices
Enterprise Solutions
Application Support
Managed Services
SAP| Oracle| Peoplesoft|BI | Supply Chain Microsoft | Digital Marketing
Application Development & Maintenance Microsoft | Java | Open SourceTesting | Legacy | User Experience
End User Computing | Security OperationsInfrastructure Management | Application Operations
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awards and certificationsCIBER Ranked:� #2 among all global IT outsourcing
providers� In the top two of all IT outsourcing
providers for all nine performance criteria evaluated� In the top ten Global Top 50 Providers
for the third consecutive year
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global delivery map
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your monitoring toolbox� Do I have the right tools in my toolbox?� Are you equipped to monitor the entire enterprise?
» Servers» Cloud / Virtualization Platforms» Databases» Middleware» Applications» Network» Storage» Environmental / Power» End User Experience
� In the Enterprise/MSP space, you need a set of solutions, or ideally a single solution that can do it all.
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CIBER’s current tool ensemble
Nimsoft MonitorCA eHealthCA DBCCCA SpectrumMS SCOMCA NSM Event ManagementOracle Enterprise MgrSAP Solution ManagerCA NetQoS ReporterAnalyzer
CA Service Desk / CMDBCA Support BridgeOpinioRight AnswersXtractionCA IT Client ManagerCA IT Asset ManagerCA IT Process AutomationCA Workload Automation AE
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why I recommended nimsoft monitoring� Flexible, scalable “low impact” architecture� Communications resiliency and impact on monitored servers� Rapid time to ROI & Lowered TCO to provide monitoring services� Multi-tenant support out of the box� Customizable reports, dashboards & SLA reporting� Enables accountability & usage auditing� Ease of probe distribution and updates� Growing list of probes & features� Extensive out of box integration and API features� Ease of troubleshooting
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high level product architecture
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flexible, scalable “low impact” architecture� Many other EMS products
require you to turn your firewalls into Swiss cheese in order to facilitate communications.» NIMsoft Monitor requires
only ONE port for hub to hub communications, which is configurable.
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communications resiliency� If there is a network outage, or the upstream hub is unreachable, the
local robot(s) will spool all information locally until the outage/server is back online. Once restored, all data will be pushed to the upstream hub.»The same applies for hub to hub communications. If
connectivity is lost, the data spools for forwarding once communications are reestablished.
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robot & probe Impact on monitored servers� A robot uses roughly 5 MB of disk space, CPU
usage of less than 1%, and memory utilization of roughly 5 MB.» Probe impact on each system is also extremely
lightweight, and will vary based upon number of objects monitored and poll frequency.
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multi-tenant support out of the box� No need for additional scripting to
perform “customer” level alerting.� By leveraging the customer hub
and/or hostname identifiers in the notifications, we are able to direct alerts to the appropriate resolver groups on a per customer basis.� Using this same feature allows us
to segregate use access to reports and dashboards.
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customizable reports and dashboardsNimsoft allows for creation of completely branded and customized dashboards and reports as needed to meet customer requirements.
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customer specific SLA alerting and reporting� The SLA engine in Nimsoft Monitor will allow us leverage the QOS data
points we gather across the entire set of probes to create the necessary calculations, and provide compliance reporting to our Service Delivery management teams and to our customers.
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enables accountability & usage auditing� Nimsoft Monitor has extensive roles based user control, as well as
auditing functionality that allows us to identify who made changes to the monitoring environment.
� In addition, built in functionality allows us to export probe configuration for reporting purposes.» You wouldn’t think this was a big thing, but a lot of “major” EMS
products in the industry don’t have a mechanism to allow exporting of their “agent” configs.
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ease of probe distribution and updates� The built in “Archive” feature allows administrators to download the
latest BETA or GA modules from the Nimsoft distribution server via the Internet.
� By leveraging the “Archive” feature, administrators are then able to easily drag and drop probes to one or many nodes.� Once a “probe” is configured in a fashion you may want to use on other
nodes, that probe can be dragged back to the “Archive” and then pushed to other nodes as desired.
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growing list of probes & features� With an already extensive list of probes and features, Nimsoft has
added several new items this year, including:» Updated Root Cause Analysis engine» Topology Mapping engine» iPad/iPhone app for mobile visibility» Updated VMware probe» Updated Oracle, DB2, and MySQL probes» Enhanced CA Service Desk gateway» New Service Now gateway» Enhanced SAN support- NetApp support- EMC clarion & celerra support
Component Major Update FrequencyCore Infrastructure Twice per yearReporting Engines QuarterlyProbes Constantly
developing/enhancing
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integration points
� CA Service Desk� Nimsoft Service Desk� Remedy Service Desk� Service Now� HP Service Desk� Universal CMDB gateway
� CA Unicenter NSM� HP Openview NNM� Inbound SNMP traps� Inbound Syslog messages� Inbound e-mail gateway� Outbound GSM/SMS
As an MSP we will sometimes needs to integrate to existing customer owned ticketing or monitoring systems.This is made easy by leveraging the out of box gateways, which include:
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extensive API features� How many other monitoring suites provide both a web services
integration option plus 5 different SDK’s allowing deep integration and custom monitoring agent creation??» C» MS .Net» Java» Perl» Visual Basic
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ease of troubleshooting� Every probe has a logging level
“slider” that allows you to set the logging level. All you have to do then is right click the probe and restart it to get logging started.� Easy to interpret log files,
with a “View Log” right click capability for every component.
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rapid time to ROI & lower monitoring TCO� Easy installation of the key Nimsoft components»We were able to get our development environment
running in under an hour.- Primary Hub
- 2 downstream hubs- DB server- Dashboard/reporting server
� Simple installation of “robots” on target servers» The standard Nimsoft install provides a web page
that you can pull the “robot” installers from.» For production we are leveraging the software
delivery engine within the CA ITCM (ITCA) suite.
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robot install sources web page
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rapid time to ROI & lower monitoring TCO� Labor Savings» Implementation of Nimsoft Monitor is allowing us to move
more and more responsibilities from engineering over to our L2 administrators.» The Integration gateways are also helping us reduce labor by
allowing for automated incident creation.» The ease of configuration and ease of configuring “debug”
logging is saving us labor as compared to other EMS products.» Consistent look and feel across the monitoring suite whether
your configuring a database probe, a messaging probe, etc.
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how does this change the CIBER toolbox?� As I showed at the beginning of the presentation we are currently
using a laundry list of monitoring technologies to deliver comprehensive services to our customer base.� By implementing Nimsoft Monitor we will be able to significantly
reduce the number of monitoring solutions we use, and deliver a single pane of glass for our administrators, engineers, and customers world wide.
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CIBER’s tool ensemble – 18-24 months outNimsoft MonitorSpectrumOracle Enterprise MgrSAP Solution ManagerCA NetQoS ReporterAnalyzer
CA Service Desk & Service CatalogCA Support BridgeObject Planet OpinioRight AnswersXtractionCA IT Client ManagerCA IT Asset ManagerCA ArcServe & XOsoftCA IT Process AutomationCA Workload Automation AEOblicore
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in conclusion� The Nimsoft Monitor suite allows us to prescriptively deliver
comprehensive monitoring, historical performance reporting, and aggregated OS-App-DB-Network dashboarding in a tiered, cost effective, consistent manner.
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Thank You!� Visit www.nimsoft.com/CAworld2011 for a copy of this presentation,
Nimsoft demos and more.� For any questions: [email protected]