see the future, see budapest 2016
TRANSCRIPT
SEE the futureBenno Richters, MD TOPdesk Magyarország Kft.
SEE the future
TOPdesk in numbers
12 branches10 countries
4000customers
550employees
Founded in1992
Service Excellence
Service DeskClient Supplier
?
The End of Possession
On-premises
5.7 5.6 5.5 5.4 5.3 5.2 5.1 5.0
SaaS
5.7 5.6 5.5 5.4 5.3 5.2
Newest
Newest
Continuous Deployment
You Suppliers
Large Medium Small
Introducing…
Size
Colla
bora
tion
Ocassionally
Part of the team
YourTOPdesk
BespokeIntegration
Often
Customer
Service ExcellenceCustomer Centric Service Chain
“The End of Possession”
· Demand service, not a device· Make the chain transparent· Orchestrate the experience
Are you really Customer Centric?
SLA XLA
Suggestions in Self-Service Portal
Service DeskClient Supplier
ServiceDeskClient Supplier
Service ExcellenceCustomer Centric
“Are you really Customer Centric?”
· SLA or XLA?· Seamless Experience· Empower the customer
Service Chain
“The End of Possession”
· Demand service, not a device· Make the chain transparent· Orchestrate the experience
Questions?
