recommendations Corporate Security Recommendations for Travelers to Mexico

S E C U R I T Y BASIC RECOMMENDATIONS Any big city can be dangerous if not taken adequate preautions or visit unsafe areas. Some basic recommendations: Avoid carrying much cash, flashy jewelery and watches to unsafe areas, avoid conflict areas and keep staff informed about your activities.

Phone Calls In Mexico, all telephone numbers are 7 or 8 digits long and the area codes are 2 or 3 digits. Local calls: Dial only the telephone number of 7 or 8 digits. Local cell phone calls: 044 + area code + phone number Long distance calls in Mexico: 01 + area code + phone number Long distance calls to US or Canada: 001 + area code + phone number Long distance calls to other countries: 00 + country code + area code + phone number Incoming calls from foreign countries to Mexico: 52 + area code + phone number Calling from anywhere out of Mexico to a Mexican cell phone: 011 + 52 + 1 + area code + phone number

WELCOME 1 CORPORATE SECURITY EMERGENCY NUMBERS 2 MEXICO 3 SECURITY RECOMMENDATIONS 5 MONTERREY 7 RAMOS ARIZPE 11 CELAYA 15 MEXICO CITY 19 APODACA COMPOUND MAP 23 OTHER FACILITIES 24

Dear traveler, We hope that your stay and experiences in our beautiful country will be memorale. This brochure contains important security information about Whirlpool’s main cities in Mexico. Although Mexico is known for its picturesque landscape, exquiste cuisine, and friendly inhabitants, crime is a serious concern. Mexico is rated as “critical” in crime and one would be naive not to practice prudent personal security measures. Please take time to familiarize with the brochure’s information as it may prove to be invaluable in case of an emergency. In case of an emergency or if any assistance is required, please don´t hesitate to contact us. Best regards, Corporate Security

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24/7 Operations Command Center – Mexico occ_mexico@whirlpool.com +52 81 8329 0576 & 0577 +52 1 81 8208 3268 +52 81 1777 9051 Operations Command Center Coordinator, ALBERTO GAMEZ +52 55 6352 9908, 52*332062*5 Corporate Security Manager, RICARDO HERRERA +52 1 81 1990 9065, 52*622*500 Corporate Security Service & Logistics Chief, ALBERTO HERNANDEZ +52 55 6352 8130, 52*332062*7 Corporate Security Plant Chief, MAICKOL ACOSTA +52 55 6352 8885, 52*332062*4 Corporate Security Regional Sr. Manager – NAR, LUIS FERNANDO FLORES +52 1 81 8161 5606, 52*622*95 Global Director Corporate Security, DANIEL MUSCAT +1 616 836 8014

Emergency numbers

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Time Zone Mexico City, Monterrey, Celaya, Ramos Arizpe, Guadalajara & Villahermosa: US Central Standard Time (GMT/UTC - 06:00) Language The official language in Mexico is Spanish. For business, the common language is English. Currency In Mexico, the official currency is the Mexican peso. The US dollar equivalent is 1 USD to 13 pesos. The exchange rate varies constantly and it’s best to check before you travel. Many stores in Mexico accept pesos and US dollars but you should always ask prior to making a purchase. To exchange currency, it is highly recommended that you use a bank or exchange bureau. The common coins that are in circulation are: 10, 20, and 50 cents; 1, 2, 5, 10, and 20 pesos. The common bills used are: 20, 50, 100, 200, 500, and 1,000 peso bank notes. Credit Cards The credit cards and traveller checks are accepted in almost all stores in the urban areas of the country. Passport/VISA To enter Mexico, all visitors must be in possession of a valid form of ID issued by/within their country of nationality. This may be a passport, birth certificate or other picture ID. We recommended checking with your travel agent or the nearest Mexican Consulate before you travel.

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Public telephones Most public telephones in Mexico are owned and operated by TELMEX Communications Company. To use a public phone, you must purchase a calling card, on sale at any drugstore or convenience store (Wal-Mart, OXXO, 7-Eleven, etc.). Phone Calls In Mexico, all telephone numbers are 7 or 8 digits long and the area codes are 2 or 3 digits. Local calls: dial only the telephone number of 7 or 8 digits. Local cell phone calls: 044 + area code + phone number Long distance calls in Mexico: 01 + area code + phone number Long distance calls to US or Canada: 001 + area code + phone number Long distance calls to other countries: 00 + country code + area code + phone number Incoming calls from foreign countries to Mexico: 52 + area code + phone number Calling from anywhere out of Mexico to a Mexican cell phone: 011 + 52 + 1 + area code + phone number Demand for Electricity Mexico uses the US system - 110 V to 60 Hz. Light plugs are the US type, with two parallel blades and occasionally with a grounded round pin. Public Transportation There are plenty of taxis on the main boulevards 24 hours a day. However, is strongly recommended for security reasons, to use Whirlpool Drivers. In case you want a car rental, it is recommended to do so in the airport or book on-line. (In Mexico the use of the seat-belt is mandatory).

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If you are traveling alone, you will need to take extra precautions for your safety. A single person is a more attractive target for pickpockets or thieves than a person in a group.

Always be aware of your surroundings. If the immediate environment does not “feel right”, find a place that does, immediately.

Always avoid sharing detailed information about yourself, where you are staying, or your itinerary. The reality is that, other than passport control agents, no one you meet during travel needs to know these details.

Theft from hotel rooms, purse snatching, and pick pocketing are the most common crimes against tourist. Theft from hotel rooms can be limited by using the hotel's safe (if available).

Make sure you leave a copy of your travel itinerary with a relative or friend. Do not forget to send the Travel Form to Whirlpool’s Operations Command

Centre in Mexico. Always keep your luggage in sight and under your control while checking in

at the hotel’s front desk. Make sure you use hotel taxis or authorized services listed in this brochure. Do not wear fancy jewelry or other luxury trappings while out for a

sightseeing stroll, as these will attract petty thieves and pickpockets. Always ask at your hotel desk if there are areas/neighborhoods near the

hotel that you should avoid. Avoid walking alone at night. If you do not have companions to walk with,

take a cab to and from your evening destination. Don't use shortcuts, narrow alleys or poorly lit streets. Doing so invites

danger. Only use ATMs at reputable hotels or secure shopping malls, always

withdraw during the day. Do not agree to meet people in your room or at the elevators on your floor.

Meet visitors in the main lobby or restaurant.

Recommendations

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Avoid entering elevators if any passenger makes you feel uncomfortable. Be vigilant while using stairwells.

Make sure you study the instructions in your room regarding fire safety and the possible need for evacuation.

Counterfeit and smuggled products are widely found in Mexico’s “flea” markets. Possession of these items is a prosecutable offence. If you are travelling outside of Mexico, especially via US, be aware that these products will be confiscated and you will receive a fine.

Most assailants in Mexico are heavily armed. If you witness or become a victim of an assault do not repel the aggression. Listen carefully to what they have to say and follow their instructions. Avoid sudden movements with your hands. As soon as possible, call the police and Whirlpool Security Office. Always immediately report any attempted extortion or kidnapping.

When you rent a car for international travel, try to reserve one that does not stand out and is otherwise unlikely to attract attention. Remember, as a traveler you want to blend in and avoid calling attention to yourself and your traveling companions.

If the car is marked as a rental car (agency’s logo or name), ask if any marks identifying the car as a rental can be removed. If not, ask if they have another car.

While driving, keep the vehicle windows closed and the doors locked. Be aware of suspicious situations in your surroundings, especially when facing a traffic light and mandatory stops.

Leave enough space between you, the car in front , and behind you in case of any emergency.

Always take the car keys with you; lock the steering wheel and all doors. Do not leave any valuable objects, credit cards, or any other important

documents, inside the vehicle. Do not take strangers in your car. Park your vehicle in a way to expedite your departure.

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Recommendations

Whirlpool HQ Av. Lazaro Cardenas 301 esq. Cicuito Frida Kahlo 2-3 F, Col. Valle Oriente San Pedro Garza García, N.L. 66269 (81) 8329-2000

Whirlpool Apodaca Compound: Carr. Miguel Aleman km. 16.13 Col. El Milagro Apodaca, N.L. 66634 (81) 8329-2000

Regional Distribution Center (Big Box) Via Monterrey-Matamoros 592 Parque Ind. Milenium Apodaca, N.L. 66600 (81) 1156 7600

Whirlpool Plastics Productividad 100 Parque Industrial La Silla Apodaca, N.L. 66600 (81) 1253 9000

SECURITY IN MONTERREY Recently, crime rates have been increasing in the Metropolitan Area of Monterrey. Most common crimes taking place in the city are assaults, car jacking, and strong armed robberies . In some cases, stolen vehicles are used in other criminal activities. Bank robberies and store assaults have occurred in record amounts in the area. There are many cases of extortion and kidnapping in different social groups but most of them are not reported to the authorities. Like other cities in Mexico, organized criminal gangs are operating and fighting for territory in Monterrey. These turf battles have resulted in fatalities for gang members, law enforcement authorities, and innocent people.

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State: Nuevo Leon Population: 3,738,210 inhabitants Population Metropolitan Area: 4,080,329 inhabitants Area: 2,434 Sq. Km. Altitude: 537 meters above sea level Area code: 81

“The city of monutains” was founded in 1596. It is also known as “The Holly City”, “Industrial City”, “Factory City” or “North Sultana”. It is definitely one of the most prosperous and beautiful cities in the country. It is considered a great city for business because it has a modern airport with connections to the main cities in the world, first class hotels, and the best convention center in Latin America. Industry is Monterrey’s most important activity with more than 10,000 companies.

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About

AIRPORT

MONTERREY INTERNATIONAL (81) 8288 7700 AIRPORT “MARIANO ESCOBEDO” Miguel Aleman Highway km. 24 Apodaca, N.L. 66600

TAXI SERVICES

SERGIO PENA (81) 8366 1735 FERNANDO HERNANDEZ (81) 1538 2910

HOSPITALS

SAN JOSE TEC DE MONTERREY (81) 8347 1010 CIMA HOSPITAL (81) 8368 7777 ZAMBRANO HELLION (81) 8888 0000 JOSE A. MUGUERZA (81) 8375 1010 RED CROSS (81) 8347 1010 / 065

POLICE

POLICE EMERGENCIES 066

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HOTELS

QUINTA REAL MONTERREY CROWNE PLAZA AIRPORT Diego Rivera 500 Blvd. Aeropuerto 171 Col. Valle Oriente Col. Parque Industrial Nexxus San Pedro Garza Garcia, N.L. Apodaca, N.L. (81) 8368 1000 (81) 8196 1500 SAFI VALLE HOTEL COURTYARD MARRIOT Diego Rivera 555 AIRPORT Col. Valle Oriente Carr. Miguel Aleman km. 23.7 San Pedro Garza Garcia, N.L. Apodaca, N.L. (81) 8100 7000 (81) 8196 7900

RESTAURANTS

LA VALENTINA (Mexican) EL GRANERO GRILL (Steakhouse) Ave. Lazaro Cardenas 2660 Calzada del Valle 333 Ote. Col. Valle Oriente Col. Del Valle San Pedro Garza Garcia, N.L. San Pedro Garza Garcia, N.L. (81) 8363 2610 & 2612 (81) 8378 4408 MUELLE DE AL LADO (Seafood) KAMPAI (Asian) Av. Calzada del Valle 401 Av. Calzada del Valle 401 Plaza 401, Col. Del Valle Plaza 401, Col. Del Valle San Pedro Garza Garcia, N.L. San Pedro Garza Garcia, N.L. (81) 1366 5959 (81) 1366 5959 IL CASTELLO (Italian) SANTA FE (Steakhouse) Blvd. Interamerican 100 Carr. Miguel Aleman km 18.5 Parque Industrial FINSA Apodaca, N.L. Apodaca, N.L. (81) 8007 2525 & 8386 1195 (81) 8145 0450 & 0445

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SECURITY IN RAMOS ARIZPE & SALTILLO

In comparison with similar sized cities in Mexico, Saltillo’s crime rates are less severe, and Coahuila's capital is much calmer than others. Although, people says that not only the streets have become a risk factor, but the area they live no longer represents them safety. Most concerns are related to robberies, personal or family injuries causes by assaults, safety of their children, and kidnappings, Like other cities in Mexico, organized criminal gangs are operating and fighting for territory in Saltillo. These turf battles have resulted in fatalities for gang members, law enforcement authorities, and innocent people.

Ramos Arizpe Plant Factory Distribution Center Blvd. Omega 2150 Blvd. Omega 2150 Parque Industrial Santa Maria Parque Industrial Santa Maria Ramos Arizpe, Coah. 25903 Ramos Arizpe, Coah. 25903 (844) 866 4141 (844) 866 4141

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State: Coahuila Population: 66,554 inhabitants Population Saltillo: 725,095 inhabitants Area: 5,306.6 Sq. Km. Altitude:1,380 meters above sea level Area code: 844

Founded in 1577, with the name of “Valley of Work”. Initially called “St. Nicholas of the Chaplaincy”, was awarded the category of village in 1850 under the name of Ramos Arizpe. Recently , on May 13, 1980, was awarded the title of city. Ramos Arizpe is located in the southeastern area of the state of Coahuila, 11 km from the state capital of Saltillo, and is part of Saltillo´s metropolitan area. It is a major industrial center, featuring many automotive industrial parks. Several major companies have large operations in Ramos Arizpe or vicinity.

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About

AIRPORT

PLAN DE GUADALUPE (844) 488 0040 & 0218 INTERNATIONAL AIRPORT Carr. Saltillo -Monterrey Km. 13.5 Saltillo, Coah. 25900

TAXI SERVICES

ALEJANDRO GOMEZ (SAEE) (844) 485 1062 (844) 162 2330

HOSPITALS

CHRISTUS MUGUERZA SALTILLO (844) 411 7031 LA CONCEPCION CLINIC (844) 415 3003 RED CROSS (844) 414 3333 & 8170

POLICE

POLICE EMERGENCIES 066

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HOTELS

QUINTA REAL SALTILLO FIESTA INN SALTILLO Blvd. Sarmiento 1385 Carr. Saltillo -Monterrey 6607 Fracc. Rancho de Pena Col. Zona Industrial Saltillo, Coah. 25204 Saltillo, Coah. (844) 438 8450 (844) 411 0000 HOLIDAY INN RAMOS ARIZPE HAMPTON INN AIRPORT Carr. Saltillo -Monterrey 9000 Carr. Saltillo -Monterrey 6580 Col. Republica Norte Saltillo, Coah. 25270 Ramos Arizpe, Coah. (844) 450 4500 (844) 438 8800

RESTAURANTS

LA CANASTA (Mexican) LA GARUFA (Argentine) Blvd. Venustiano Carranza 2485 Carr. Saltillo-Monterrey 8734 Col. Republica Oriente Col. Puerta del Sol Saltillo, Coah. 25280 Saltillo, Coah. 25209 (844) 415 8050 (844) 180 5072 DON ARTEMIO (Mexican) EL APENITAS (Mexican) Blvd. Venustiano Carranza 8550 Blvd. Venustiano Carranza 2050 Col. Valle Hermosa Col. Republica Saltillo, Coah. 25280 Saltillo, Coah. (844) 415 8050 (844) 416 2204 EL MESON PRINCIPAL (Mexican) LA BARRICA ((International) Blvd. Venustiano Carranza 4671 Blvd. Venustiano Carranza 3101 Col. Virreyes Col. Ampliacion Kiosco Saltillo, Coah. Saltillo, Coah. (844) 416 2382 (844) 485 0025

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SECURITY IN CELAYA

Although vehicle theft is one of the major problems in Celaya, ranking first in the state of Guanajuato, it recently decreased significantly. Other common crimes taking place in the city are residential and industrial robberies, assaults, and express kidnappings. For every adult arrested, two minors are mixed up in many illicit incidents, among which include homicides, violent assaults, and drug sales and consumption. Like other cities in Mexico, organized criminal gangs are operating and fighting for territory in Celaya. These turf battles have resulted in fatalities for gang members, law enforcement authorities, and innocent people.

Celaya Plant Regional Distribution Center Carr. Panamericana Km. 280 Carr. Panamericana km. 280 Predio la Providencia Predio la Providencia Celaya, Gto. 38020 Celaya, Gto. 38020 (461) 618 5500 (461) 618 5524

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State: Guanajuato Population: 5,486,372 inhabitants Population Celaya: 310,413 inhabitants Area: 1,964,375 Sq. Km. Altitude:2,015 meters above sea level Area code: 461

Founded in 1571, Celaya is located in the vast plains of the Bajio, in the southeast quadrant of the state of Guanajuato, prosperous and extensive region which, by their great fertility and cereal production, has been rightly called "the breadbasket of the Republic”. Celaya is the third most populous city in the state. The city of Celaya is an important road and rail junction, it is the center of a rich agricultural region and its industries include textiles, flour milling, tanning, and also distilleries.

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About

AIRPORT

DEL BAJIO AIRPORT (472) 748 2120 to 24 Carr. Silao-Leon Km 5.5 Col. Nuevo México Silao, Gto. 36270

QUERETARO AIRPORT (442) 192 5500 Carr. Estatal 200 Queretaro- Tequisquiapan No. 22500 Colon, Qro. 76270

TAXI SERVICES

SAUL TAMAYO (461) 173 9921 ARMANDO LABASTIDA (461) 101 5662

HOSPITALS

SAN JOSE CELAYA (461) 192 1200 MEDICA AVANZADA CELAYA (461) 192 0900 to 95 RED CROSS (461) 614 3730

POLICE

POLICE EMERGENCIES 066

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HOTELS

CASA INN CELAYA MISION EXPRESS CELAYA Av. Juan Jose Torres Landa 202 Carr. Celaya-Villagran km. 8.5 Fracc. Del Parque 38010 Fracc. El Puente Celaya, Gto. Celaya, Gto 38110 (461) 598-6700 (461) 618 8900 CITY EXPRESS CELAYA FIESTA INN CELAYA Eje Norponiente 803 Carr. Panamericana Km. 5 s/n Col. 15 de Mayo Celaya, Gto 38060 Celaya, Gto 38110 (461) 618 8600 (461) 618-5900

RESTAURANTS

EL CASERIO (Spanish) ROBINSON’S CRASH (International) Blvd. Adolfo Lopez Mateos Blvd. Adolfo Lopez Mateos No. 1302 Pte. Ote No 1133 Celaya Gto Celaya Gto (461) 615-5608 (461) 613-5858 TRAPIO (Spanish) SHA ORIENTAL CUISINE (Asian) Blvd. Adolfo Lopez Mateos Manuel Avila Camacho 101 Pte. Esq. Miguel Cabrera Col. Tresguerras Celaya, Gto. 38060 Celaya, Gto. 38060 (461) 614-3812 (461) 613 3535 CALIFORNIA PRIME-RIB (Steakhouse) CASA PONIENTE (Mexican) Constituyentes Ote. Esq. Manuel Blvd. Adolfo Lopez Mateos Avila Camacho, Col. Tresguerras 1104 Pte. Celaya, Gto. Celaya, Gto. (461) 613 2004 (461) 614-6777 18

SECURITY IN MEXICO CITY

Mexico City is one of the most populated cities and it has the highest level of crime in the country. The most common crimes are: taxi break-ins, pick pocketing, and assaults. Another frequent crime is credit card fraud using magnetic tools or cloning. Some of the tourist areas can be dangerous if the right precautions are not taken. Criminals are known to opearte in areas such as “Zona Rosa”, “Historic Center”, and “Garibaldi” It is best to visit these areas in organized groups and with pre-arranged transportation. “Express kidnappings are common in Mexico City. They take place at night and usually the kidnapper does not intend to hurt the victim but to obtain the highest possible ransom. The durtion of this crime is approximately 24 hours denoting the term “express”. In some occasions, the assailants will keep the victim for two days in order to get second withdraw from the credit cards.

Vallejo Office & Service Tultitlan Distribution Center Poniente 152 #738 Av. Olivo s/n Col. Industrial Vallejo Col. Lecheria Mexico, DF. 02300 Tultitlan, Edo. De Mex. 54940 (55) 5278 6720 (55) 5864 6314 & 6330

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State: Distrito Federal Population: 8,851,080 inhabitants Population Estado de Mexico: 15,175,862 inhabitants Area: 1,547 Sq. Km. Altitude:2,235 meters above sea level Area code: 55

About

Mexico City, also known as “Federal District (DF); has 25% of the country´s population, and it´s the country economical, political, and cultural center. Although it is the smallest entity in the country, DF, is the country´s capital and one of the biggest and complex cities in the world. It is a cosmopolitan city that ofers culture, entertainment, architecture, and a variety of restaurants. Mexico is culturally rich in theatres, variety of shows, and commercial stores where you can find the latest creations from the best designers in the world and also handcrafts representative of Mexico deiverse heritage. It is a city of contrast; you can find colonial architecture, modern skyscrapers, and forest right next to modern highways.

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AIRPORT

MEXICO CITY INTERNATIONAL (55) 2482 2400 & 2424 AIRPORT “BENITO JUAREZ” (55) 2598 7000 Capitan Caros Leon S/N , Col. Peñon de Los Baños, Venustiano Carranza. Mexico, DF 15620

TAXI SERVICES

PAULINO MARCIAL (55) 2588 8363

HOSPITALS

ANGELES METROPOLITANO HOSPITAL (55) 5265 1801 & 1802 ESPAÑOL HOSPITAL (55) 5255 9600 & 9645 RED CROSS (55) 5557 5757 & 5395 1111

POLICE

POLICE EMERGENCIES 066

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HOTELS

FIESTA AMERICANA REFORMA MARRIOT REFORMA Av. Paseo de la Reforma 80 Av. Paseo de la Reforma 276 Col. Juarez Col. Juarez Mexico, DF 06600 Mexico, DF 06600 (55) 5140 4100 (55) 1102 7030 GALERIA PLAZA REFORMA CAMINO REAL POLANCO Hamburgo 195 Mariano Escobedo 700 Col. Juarez Col. Anzures Mexico, DF 06600 Mexico, DF 11590 (55) 5230 1717 (55) 5263 8888

RESTAURANTS

LA HACIENDA DE LOS MORALES SAN ANGEL INN (Mexican) (Mexican-International) Vazquez de Mellas 525 Diego Rivera 50 Col. Del Bosque Col. San Angel Inn Mexico, DF 11510 Mexico, DF 01060 (844) 415 8050 (844) 180 5072 ALFREDO DI ROMA (Italian) SANTUARY LOMAS (Japanese) Blvd. Venustiano Carranza 8550 Blvd. Venustiano Carranza 2050 Col. Valle Hermosa Col. Republica Salillo, Coah. 25280 Salillo, Coah. (844) 415 8050 (844) 416 2204 RINCON ARGENTINO (Argentine) EL CARDENAL (Mexican) Blvd. Venustiano Carranza 4671 Blvd. Venustiano Carranza 3101 Col. Virreyes Col. Ampliacion Kiosco Salillo, Coah. Salillo, Coah. (844) 416 2382 (844) 485 0025 22

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KITCHEN AID BOUTIQUE MONTERREY Calzada de Valle 401 Col. del Valle San Pedro Garza Garcia, N.L. 66220 (81) 8378 2034 & 8356 7416 WHIRLPOOL STORE MONTERREY Padre Mier 954 Col. Centro Monterrey, N.L. 64000 (81) 8345 8413, 15, 18 & 20 WHIRLPOOL STORE GUADLAJARA Unión 470 Col. Lafayette Guadalajara, JAL. 44150 (33) 3682 0733

WHIRLPOOL SERVICE GUADALAJARA Rio Conchos 1765 Fracc. Industrial el Rosario Guadalajara, JAL. 44890 (33) 3001 8426 WHIRLPOOL SERVICE VILLAHERMOSA Usumacinta 1029 Col. Linda Vista Villahermosa, TAB. 86039 (993) 315 3230 WHIRLPOOL SERVICE AGUASCALIENTES Cosío Norte 230 Col. Centro Aguascalientes, AGS. 20000 (449) 238 3369, 78 & 81

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Luis Fernando Flores // Regional Sr. Manager Corporate Security – NAR // Luis_Fernando_Flores@whirlpool.com