second quarter 2008

Toronto Pearson Today Second Quarter 2008 1

T O R O N T O P E A R S O N

TODAYSecond Quarter 2008

FULL STRIDE

REDUCED

CONSERVATION

A publication of the Greater Toronto Airports Authority

www.GTAA.com

RUNWAY RUN SCORES BIG

TORONTO PEARSON’S CULTURE OF

CARGO LANDING FEES

2 Toronto Pearson Today Second Quarter 2008

lan.comGTAA.com

Enjoy the unparalleled quality service of LAN.

LAN Arrives at Canada’s Largest AirportThe Greater Toronto Airports Authority’s mandate of continually improving the traveller experience through Toronto Pearson International Airport has been demonstrated once again.

Expanding the reach of its international network, South America’s

premier air carrier, LAN Airlines has announced that it will begin a

new service from Toronto to Santiago, Chile starting September 3, 2008.

LAN will offer fi ve fl ights per week to Santiago via New York City on its

fl eet of Boeing 767 aircraft. Travellers will also have the option to travel

to Lima, Peru and Buenos Aires, Argentina with LAN.

“This announcement brings the number of air carriers serving Toronto

Pearson to a total of 77 and further demonstrates the region’s ability to

attract international air travellers” says Lloyd McCoomb, President and

CEO of the GTAA.

60 years of Unparalelled ServiceLAN flights will operate from Toronto to Santiago on Mondays,

Wednesdays, Thursdays, Fridays and Saturdays, providing alternatives

for passengers travelling to the South American region. Passengers

travelling between Toronto and New York will now have another

carrier choice.

For over 60 years, LAN has provided service to more than 70 international

destinations within the Americas, Europe and the South Pacifi c. LAN has

also been voted Best Airline serving Central and South America for six

consecutive years by the Offi cial Airline Guide.

A World Class Airport with World Class AmenitiesWith more premier airlines on its roster, Toronto Pearson is able to offer

more options and convenience to its passengers. Additionally, travellers

are able to enjoy the amenities and services of a world-class airport.

These include:

U.S. Customs and Immigration pre-clearance in Toronto grants

passengers “domestic” status when arriving in New York which

makes connections easy and worry-free.

51,300 square feet of shops, restaurants and concessions so

travellers can enjoy a great meal or shop for their favourite brands

108 same-plane international destinations across all continents offers

the convenience of not having to change planes during their travel

The operation of fi ve runways which allows Toronto Pearson to

accommodate 120 aircraft per hour

Mobility, porter and language services for those in need

A technologically advanced baggage system that effi ciently and reliably

delivers baggage to waiting aircraft and passengers so that travellers

will not have the hassle of missing or late baggage

The convenience of the NEXUS program which provides retina-scan

Customs clearance which makes it a breeze for frequent travellers

WIFI is readily available throughout the airport

World-class service is what travellers can expect with the partnership of LAN Airlines and Toronto Pearson - the preferred gateway for business and vacation travel.

For more information on LAN Airlines,

visit: LAN.com

For more information on amenities

at Toronto Pearson, visit:

www.gtaa.com/en/travellers


Published by: Greater Toronto Airports AuthorityCorporate Affairs and CommunicationsToronto Pearson International Airport P.O. Box 60313111 Convair DriveToronto, AMF Ontario L5P 1B2www.GTAA.com

Editor-in-Chief:

Lorrie McKee (416) [email protected]

Senior Editor:

Jason Ritchie(416) [email protected]

Art Director:

Jason Ritchie

Designer:

Melissa Lim

Staff Writers:

Elsa Mendes, Lee Petrie, Jason Ritchie, Lori Williams, Melissa Lim

Photography:* Elsa Mendes *Unless stated otherwise:

Advertising Sales:

[email protected]

Regular issues of Toronto Pearson Today are produced quarterly.

Toronto Pearson Today is made available free of charge at Toronto Pearson International Airport in Toronto, Ontario, Canada. Mailed copies of Toronto Pearson Today are distributed free of charge to individuals sending a written faxed request to (416) 776-7593 containing their name, full mailing address, company and position (if applicable).

This publication can also be found online at www.GTAA.com.

The personal information collected is used exclusively for adding individual names to the Toronto Pearson Today mailing list. At no time will this information be shared with any other party.

To be removed from the mailing list, fax your intention to the number referenced above.

Copyright © 2008 Greater Toronto Airports Authority.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means (photocopying, electronic, mechanical, recording or otherwise) without the written permission of the copyright holder. The GTAA does not necessarily endorse the products, services or companies that appear in advertisements contained within this publication.

ISSN 1718-0244

FrequentFlyersRegular features in Toronto Pearson Today

13People at Pearson

Profi ling Dan Marchessault, Air

Canada Flight Simulator Instructor.

16Shop and Dine

When you need to fi nish up some

work before your fl ight and hunger

strikes, grab a bite to eat at the

Expedia.ca Cafe.

17Art and Exhibitions

Early Typewriters: Gateway to the

Information Age exhibition at the

Malton Airport Gallery in Terminal 1.

19As Seen at Toronto Pearson

Photos from our readers.

WHAT’S INTHIS ISSUE

5

67

9

Runway Run scores big

The GTAA’s fi rst ever Runway Run was a huge success thanks to members of the general public and the airport community. Over $60,000 was raised for the William Osler Health Centre’s Emergency Department.

Brampton Transit rolls out Airport service

An easy and economical option for getting to the airport from Brampton.

Cargo Landing Fees Reduced

The GTAA will reduce cargo landing fees by 25 per cent in the new year, encouraging businesses to choose Toronto Pearson as their gateway.

GTAA’s commitment to climate change action

From Energy Conservation Week to the signing of the global aviation industry’s declaration on climate change, the GTAA is serious about being environ-mentally responsible.


to our sponsors!

Thank you

Eagle Airfi eld Ltd.

Entire Imaging Solutions Inc.

Lowe-Martin Group

The Plan Group

Levitt-Safety Limited

Cara Airline Solutions

Jack Astor’s Canyon Creek

Cotton Candy Ltd.

Tri-Versa-Global Inc.

National Bank Financial

Mulvey and Banani International Inc.

CGI Adjustors Inc.

AFFAIR Rentals

ThyssenKrupp Elevator Limited

Frischkorn Audio Visual Rentals

Tactix Government Consulting Inc.


If you’re at any airport, it’s usually because you’re fl ying in

or out, picking up or dropping off passengers. However,

on Saturday, June 21, the GTAA hosted a very exciting

event—for the fi rst time ever, people came to Toronto Pearson to

run for charity on an otherwise active runway.

Runway 06R-24L closed for a few hours while members of

the general public and the airport community got the chance to

run next to an active runway for the Runway Run, which included

both a 2 km family fun walk and 5 km timed run. More than 1,000

participants ran or walked along the runway to raise money for

the William Osler Health Centre’s Emergency Department at

Etobicoke General Hospital.

Air Canada, title sponsor of the 2 km event, got into the

spirit of this special occasion and parked an Airbus 319 on the

runway at the start/fi nish line, which added to the enthusiasm

that was already in the air.

The fi rst to cross the fi nish line was David Horvath. Despite

the distraction of planes landing and taking off on a parallel

runway only a few hundred metres away, he fi nished the 5 km

run in just under 17 minutes.

A year’s worth of planning by the GTAA, the William Osler

Health Centre and the Running Room was all worthwhile. To

date, the event has raised $61,341, surpassing the original goal

of $50,000.

This fundraising event was born from an idea that began last

summer. Michael Brown, GTAA Manager, Terminal Operations,

and Steve Silverhart, GTAA General Manager, Consulting

Services, wanted to do something for the community; something

that would bring people together while raising money for a

worthy cause.

“We chose to raise funds for the William Osler Health Centre

to honour the airport’s ongoing relationship with the hospital’s

Emergency Department,” said Mike Brown. “Along with other

hospitals in the area, William Osler provides excellent service for

the GTAA’s emergency response team.”

Experience the Evolution is a campaign that will renew

the facilities and resources available to Osler’s emergency care

teams in order to get the unit running at an even higher level. All

the funds raised will directly benefi t the tools and spaces used

to care for people when they need it most. This fi rst time event

was undoubtedly a huge success, even the weather co-operated.

A chance of thunderstorms was in the forecast but it was only as

the volunteers were taking down tables and chairs that the fi rst

drops of rain began to fall.

During the closing ceremonies, Irene Hawrylyshyn, GTAA’s

General Manager of Corporate Social Responsibility and Cultural

Affairs, asked the participants if we should have another Runway

Run in the future. The crowd cheered a unanimous yes.

The GTAA thanks all those who participated, donated,

volunteered and helped to make this an unforgettable

experience.

IN FULL STRIDE FIRST EVER RUNWAY RUN A SUCCESS


Brampton Transit busses are now a common sight at

Toronto Pearson, as route 101 began service to the

airport on September 2.

Providing a quick and economical option for employees

and air travellers alike, the regular fare route takes passengers

from Bramalea City Centre, located near the intersection of

Queen Street and Dixie Road, to Terminal 1 in only 25 minutes,

making only one stop for connections at the intersection of

Bramalea Road and Steeles Avenue.

The impetus for this new service came out of con-

sultations the GTAA conducted related to the air-

port’s new Master Plan. As part of its outreach to

stakeholders, the GTAA met with offi cials from its neigh-

bouring municipalities, including the City of Brampton.

Among the issues discussed by GTAA staff was the need to

improve public transit access to the airport. This discussion

resulted in Brampton Transit assessing the viability of service

to the airport as a part of its annual service reviews, and ulti-

mately deciding to proceed.

“What’s really important to us is the need to not only get

passengers to the airport as effectively as possible, but also our

employees,” said Toby Lennox, GTAA Vice President of Corporate

Affairs and Communications. “An effi cient public transit system

is key to making Toronto Pearson accessible for everyone and

helps reduce the number of vehicle trips to the airport, which in

turn reduces CO2 emissions.”

“We’re always concerned about providing services that are

going to best meet the needs of our residents,” said Doug Rieger,

Senior Supervisor of Service Development, Brampton Transit.

“Route 101 will be an effi cient connection between the city of

Brampton and Canada’s busiest airport.”

The highly anticipated route is Brampton Transit’s fi rst to the

airport. Once established, other possibilities for further service

include Sunday service, service into the Bramalea GO station and

service to Terminal 3.

For more information on any of Brampton Transit’s routes,

please visit www.bramptontransit.com.

BRAMPTON TRANSITROLLS OUT AIRPORT SERVICE

VELKOMIN UM BORÐ– IT’S ICELANDIC FOR “WELCOME ON BOARD”

That’s how Toronto Pearson passengers

were greeted aboard their Icelandair

fl ight bound for Reykjavik this spring.

Iceland’s national carrier began service from Toronto Pearson’s

Terminal 1 on May 2, which kicked off a successful inaugural

summer season. This decision was made after a new open

skies agreement was reached in July 2007 between Iceland and

Canada, which allowed airlines of both countries to operate fl ights

between any city in Canada and Iceland without restrictions on

the number of fl ights.

“This latest agreement under our Blue Sky policy marks

another step towards greater choice and fl exibility for Canadian

travellers, while connecting them to the world,” said Canada’s

Minister of Transport, Infrastructure and Communities, Lawrence

Cannon, when the agreement was announced

Toronto is Icelandair’s second Canadian destination. Their

fi rst was Halifax, with additional Canadian gateways under

consideration for future development.

“The Canadian market plays a very important role in

the growth of our route network,” said Thorsteinn Egilsson,

Icelandair’s General Manager, The Americas. “Toronto is an

excellent connecting point for Icelandair passengers travelling

from other Canadian cities. Our expansion to Toronto has also

opened an array of opportunities for commercial and leisure

travel between Canada’s most populated areas and Iceland

and to our many destinations in Scandinavia, Great Britain and

Continental Europe. ”

Reykjavik is not only a great destination for Toronto Pearson

passengers, but this new service is also an attractive stopover

and connection option to those en route to the UK, Europe and

beyond. Iceland’s national carrier offers a no penalty stopover

program, which allows connecting passengers to stop and

discover Iceland at no addition cost.

Iceland is the world’s 18th largest island, and Europe’s

second largest after Great Britain. Summers are surprisingly

warm and you can watch the sun set and rise within minutes

of each other on June 21, the longest day of the year, during the

summer solstice. Other wonders of nature that can be seen are

icecaps and glaciers, spouting geysers, volcanoes, geothermal

waters of the Blue Lagoon, black sand beaches, raging rivers,

waterfalls, a multitude of birds, cavorting whales just offshore

and many other surprises.

With their summer service winding down and wrapping up

in the fall, we congratulate Icelandair on a successful inaugural

season and welcome them back for another successful run next

spring!

For more information, visit them online at www.icelandair.

ca or by calling 1-877-I-FLY-ICE.


HOLDING STRONG

The GTAA will reduce cargo landing fees at Toronto

Pearson by 25 per cent, effective January 1,

2009. This fee reduction will encourage cargo

businesses to choose Toronto Pearson for the movement

of their goods, boosting the competitiveness of the region.

The GTAA reduced landing fees and terminal charges in January

2008 to benefi t the Greater Toronto Area, not only economically,

but also environmentally. These reductions may remove as many

as 40,000 trucks per year from Ontario roads, reducing congestion

and ground-level pollution. Initiatives related to the reduced fee

structure are intended to encourage air carriers to modernize

their fl eets to newer, quieter and more fuel-effi cient aircraft.

“Maintaining Toronto Pearson’s competitiveness is

important to our region and ultimately for Canada’s economy,”

said Lloyd McCoomb, GTAA President and CEO. “It also shows

that we are responsive to the needs of our cargo carriers.”

When a cargo freighter lands at Toronto Pearson, it is

greeted with world-class facilities and infrastructure. Landing on

one of fi ve runways designed to handle heavy all-cargo aircraft,

freighters taxi onwards to 232,300 square metres (2.5 million

square feet) of dedicated apron space for cargo operations.

Off the apron, facilities include 111,500 square metres

(1.2 million square feet) of cargo handling facilities, including

in-ground fuelling, a live-animal facility, 24/7 Canada Border

Services on-site and 240 truck loading doors. In addition,

world-leading freight forwarders are in close proximity to the

airport, and the strategic location, near four main highways, all

contribute to Toronto Pearson’s popularity among world-wide

cargo transporters.

Toronto Pearson is the only Canadian airport to have cargo-

only aircraft service to Latin America, Europe, Asia and the

United States, with almost 50 per cent of the airport’s total cargo

volume being transported on freighter aircraft. Current all-cargo

operators include Martinair Cargo, Cathay Pacifi c Cargo, Korean

Air Cargo, Cubana Cargo, FedEx (domestic hub), UPS, DHL, as

well as various charters.

More than 45 per cent of Canada’s air cargo is processed

through Toronto Pearson, representing $31.7 billion in goods

per year.

CARGO LANDING FEES REDUCED

With more than 31 million people travelling through

Toronto Pearson every year, the GTAA wants to make

sure it’s passengers are able to take advantage of

all the airport has to offer. As a result, the GTAA has a new online

service that will allow travellers to fi nd the most effi cient way

through the terminal building while enjoying the many services

offered along the way.

Before arriving at the airport, passengers are now able

to view the GTAA’s Airport Wayfi nder video that provides the

step-by-step route that passengers will take travelling through

Terminal 1 at Toronto Pearson.

The Airport Wayfi nder is a web based service that allows

travellers a mock walk-through of Toronto Pearson’s Terminal

1. The video features a passenger’s experience in the terminal,

including International Arrivals, airline transit, transfer processes

and Domestic Arrivals. Passengers connecting through Toronto

Pearson can click the “How Do I Connect?” feature, which

offers important tips about the different types of connecting

passengers. A video featuring wayfi nding tips in Terminal 3,

ground transportation, concessions and parking will be available

over the next few months.

“We recognize that many passengers are pressed for time

when travelling, whether they are connecting, or if Toronto is

their destination,” said Lloyd McCoomb, GTAA President and

CEO. “This video will allow a passenger to experience the airport

before they actually get here so they can plan their route while

taking time to enjoy the amenities of the airport.”

The Airport Wayfi nder, which was produced by Air Travel

Video Technologies, is available on the airport’s website at

www.GTAA.com. The video will also be shown on board Air

Canada’s fl ights arriving at Toronto Pearson.

FINDING THE WAYAIRPORT NAVIGATION MADE EASY

The GTAA and Toronto Pearson’s fi rst months of 2008

were promising, and the second quarter numbers are

solid.

Passenger Activity

From April 1 to June 30, the airport handled 8.2 million

passengers, a 5.1 per cent increase from last year’s second

quarter. Passenger volume in the international travel sector

saw an increase of 13.7 per cent from last year’s fi gures. Travel

between Canada and the U.S. stayed steady with a slight 0.4 per

cent increase, while domestic travel held strong with a 2.4 per

cent increase from last year.

Financial Activity

In addition to reducing landing fees and terminal charges in

January, the GTAA announced a further reduction of 25 per cent

for cargo operations, effective January

1, 2009.

For the three-month period ending

June 30, the GTAA reported total

revenues of $297.5 million, an $8.9

million increase over the second quarter

of 2007. Total operating expenses,

including ground rent, were $130.2

million, compared to $126.8 million in

2007. Included in the 2008 second quarter

results is a $2.5 million fair value charge

for asset backed commercial paper held

by the GTAA. Revenue over expenses

was $7.2 million, an improvement of

$10.4 million compared to revenues

under expenses of $3.2 million in 2007.

SECOND QUARTER SOLID

0

1

2

3

4

5

6

7

8

9

Domestic Transborder International All Sectors

2007

2008

2007

2008

2007

2008

2007

2008

Second Quarter Passenger Traffic

Pass

enge

r Vo

lum

e (in

mill

ions

)


LUFTHANSAADDS TORONTO–DÜSSELDORF SERVICE

Lufthansa, one of the world’s largest air carriers, is now

offering direct service between Toronto and Dusseldorf,

Germany. It will provide service to Dusseldorf six times

a week, allowing passengers the convenience of 35 minute

connections to more than 50 popular European destinations

including Barcelona, Budapest, Moscow, Munich and Paris,

among many others.

“I am always excited to be a part of milestones such as

this,” said GTAA President and CEO Lloyd McCoomb at a wel-

come event for the new route. “This new service clearly shows

what a dedicated airline and a dedicated airport can accomplish

together. This facility is ready for the world, but we are entirely

dependent on airlines such as Lufthansa that have a vision and a

passion for serving the passengers.”

Operated using Airbus A340-300 aircraft, the new non-stop

route will feature the only three-class service between North

America and Dusseldorf, which lies in the heart of Germany’s

industrial region. With 1,105 seats available each week from To-

ronto, each A340 will offer eight First Class, 48 Business Class

and 165 Economy Class seats.

“We’ve registered a clear demand for Lufthansa premium

services on trans-Atlantic routes and are thrilled to now

accommodate this demand both on-board and on the ground in

Dusseldorf, where the quality of the infrastructure is very high,”

said Jens Bischof, Vice President, The Americas, for Lufthansa.

“At the same time, Economy Class travellers will benefi t from

a comfortable stay on-board and easy connections through

Dusseldorf and beyond.”

“Dusseldorf is very important for Lufthansa. We are

growing successfully here and would also like to expand and

further improve the offer to our customers in North Rhine-

Westphalia in the future. Therefore, we are making considerable

investments in additional aircraft and even more service —

on-board and on the ground,” says Karl Ulrich Garnadt, member

of the Executive Board of Lufthansa Passage Airlines.

For detailed information on this and other routes offered by

Lufthansa, please visit www.lufthansa.com.

HOW

Toronto Pearson International Airport is working

hard to improve the customer experience. Starting

in August the airport introduced an innovative,

text messaging feedback system to facilitate a more

efficient and streamlined journey for travellers.

ARE WEDOING?

king

rting

more

The system is the first of its kind in North America and is modeled after the South Africa Airports System. It was first used at Cape Town Inter-national Airport and later at Durban International Airport to great success.

The questionnaires have been developed to acquire feedback on passenger’s Arrivals or Departures experience. Respondents reply by sending a text message with their answers and a comments section allows for more detailed feedback at the end of the questionnaire. Topics covered include ease of finding your way through the airport, terminal cleanliness and parking availability.

Once a text has been sent, customers receive an instant reply. Selected customers will be contacted to discuss their response in more detail.

Passengers can use this tool to communicate directly with us, 24 hours a day, seven days a week at a time that is most convenient for them.

In turn, this system will allow Toronto Pearson to address concerns and resolve them as soon as possible.

Look for the response cards and posters detailing the system throughout the Arrivals and Departures areas of Terminal 1 and Terminal 3.

Travellers, the airport community and the general public can continue to help us improve the experience at Toronto Pearson by joining our online panel at www.YourVoiceatPearson.com.

“ We are very excited to launch this

innovative communication tool

and start a conversation directly

with our passengers. This tool is

an additional way to know what’s

working and if there are areas

where we can improve passenger’s

experience” according to Lloyd

McCoomb, President and Chief

Executive Officer of the Greater

Toronto Airports Authority.


During the week of May 25 to 31, the GTAA participated

in Ontario’s fi rst ever Energy Conservation Week.

Some of the efforts put forth to support the week

included reduced lighting in Terminals 1 and 3 and reduced use

of heating, ventilation and air conditioning (HVAC) systems, as

well as the operation of only one LINK Train helped to reduce

energy consumption.

“The GTAA is serious about acting responsibly, saving

energy and reducing greenhouse gases,” said Irene Hawrylyshyn,

General Manager of Corporate Social Responsibility and Cultural

Affairs. “Through our commitment to Energy Conservation

Week, we hope to help further educate both the public and our

employees about the importance of conserving energy.”

Craig Rock, Manager, Energy Management, led various

lunch and learn sessions where he offered GTAA employees

tips for saving energy at work and at home. Employees had the

opportunity to watch the Ontario Power Authority’s conservation

video: “Think, Believe, Act”. All employees also received a list of

energy conservation tips.

Energy Conservation Week is led by the Ontario Power

Authority (OPA) and builds on other energy conservation events,

such as Earth Hour, to create a ‘culture of conservation’. The

week is geared towards educating the public about new ways

to take collective action to change their lifestyle by making small

modifi cations with respect to energy use, both at home and

at work.

OPA has launched www.energyconservationweek.ca in

conjunction with the week to provide tips about how to conserve

energy, an energy conservation forum, a regional events calendar,

and several other resources.

In addition to participating in Energy Conservation Week,

the GTAA’s Energy Conservation Program, which was established

in 2005 to identify and implement energy reduction measures,

achieved a number of milestones that has helped save a total of

$10,911,245. To date, signifi cant achievements include:

CONSERVATIONGTAA’S CULTURE OF

Toronto Pearson International Airport has joined the

global aviation industry in a declaration on climate

change that was signed by industry leaders at the

Aviation & Environment Summit in Geneva, Switzerland.

More than 300 of the world’s airports have also signed the

declaration.

While aviation only accounts for two per cent of global CO2

emissions, today’s declaration was designed to demonstrate

and strengthen the industry’s commitment to introducing

technological, operational and effi ciency advances to reduce its

impact.

Lloyd McCoomb, President and CEO of the Greater Toronto

Airports Authority (GTAA), said: “In signing up to the declaration,

the GTAA has reaffi rmed its commitment to the environment.

We will work with all players across the industry to target

carbon-neutral growth as a step towards a carbon-free future

for aviation.”

The GTAA is committed to continued work in the areas

of stormwater management, creek rehabilitation, pollution

prevention, energy management and recycling. Work also

continues with all airline partners to effectively manage aircraft

activity in such a way that fuel consumption is minimized

whenever possible.

RIDE IN GREEN LUXURYI

n early May, Pacifi c Western unveiled a fl eet of luxury

green motor coaches for their Airport Express service.

Linking Toronto Pearson International Airport to nine loca-

tions in the downtown Toronto core, the coaches offer a conve-

nient, economical and green way to get to and from the airport.

At full occupancy, the fully accessible coaches take up to 54

passenger vehicles off the road, reducing each passenger’s CO2

emissions by up to 85 per cent and proving to be 475 per cent

more energy effi cient than a hybrid car.

The new coaches produce 55 per cent less nitrogen oxide

and 90 per cent less particulate matter (soot and ash) than the

2006 model. They are manufactured by Prevost, a Canadian fi rm

that is the fi rst motor coach manufacturer in North America to

receive ISO 9001:2000 certifi cation for quality and ISO 14001

certifi cation for environmental protection in their manufacturing

process.

“Whether you’re hoping to save money, time or the

environment, Airport Express is the way to go,” said Mark

Hannah, Vice President, Motorcoach Operations.

In addition to the many environmental benefi ts afforded by

the new coaches, they also boast numerous luxury and safety

features. All coaches are fi tted with leather seats, power outlets,

and mobile Wi-Fi technology. This is also the fi rst fl eet in Ontario

to be fi tted with seat belts.

“There is no better way to travel between downtown Toronto

and Pearson airport,” said Hannah. “Why take a cramped cab or

a costly limo when you can ride in green luxury?”

The Airport Express runs between Toronto Pearson and

downtown Toronto, 80 times a day. Operating 20 hours a

day, coaches depart both terminals every 20 to 30 minutes.

More information about the service can be found at

www.torontoairportexpress.com.

THANKS!The 2008 Toronto Airline Operators Committee recently raised

$12,500 for Autism Canada and would like to thank all of the

sponsors and participants of this year’s Charity Golf Classic:

Imperial Parking Corporation (Impark) has been selected

to manage all parking facilities for the GTAA at Toronto

Pearson International Airport.

Impark will manage all facets of the GTAA’s parking

operations and traffi c management, customer service including

responsibility for Toronto Pearson’s valet parking service and

oversight of the Autopay stations. The contract runs from May

1, 2008 to April 30, 2013, with the GTAA holding the option to

extend the contract for up to two years.

“Pearson Airport is not only Canada’s largest airport, but a

prominent institution within the region of Toronto,” said Gordon

Craig, Impark’s Vice President for Eastern Canada. “We are eager

to leverage our experience and dedication to client and public

service on behalf of the GTAA as their new parking operator.”

Toronto Pearson is Canada’s largest parking facility with

more than 26,000 spaces spread over three multi-level parking

structures and fi ve surface lots, serving travellers, visitors, and

all airport workers. Imperial Parking Corporation, headquartered

in Vancouver, B.C., is the largest parking management company

in Canada with more than 1,900 locations throughout North

America and approximately 4,000 employees.

IMPARK GETS TOP SPOT

COMMITTEDTO CLIMATE CHANGE ACTION

• year-to-date energy consumption is down 3.1 per cent as

compared to 2007

• the only airport in North America to join Earth Hour

• T3 parking garage lighting retrofi t project

• applied for funding from the Building Owners and Managers

Association for the T3 parking garage

• worked with engineering for improvements to the 6B parking

garage

• Working with Energy Advantage to implement a Demand

Response 3 program offered by the OPA

• joined the editorial advisory committee for Energy

Procurement & Conservation, a national trade magazine dealing

with energy conservation


Toronto Pearson prides itself on it’s exceptional custom-

er service. Whenever possible, our staff will do all they

can to ensure passengers get to where they’re going

most effi ciently. On Friday, June 20, 2008, the Terminal Services

Manager (TSM) Eduin Fernandes at Terminal 3 received a call

that ultimately displayed the GTAA’s commitment to passenger

care in sensitive situations, even though the story had a bitter-

sweet ending.

The call came from the Director of the Brampton Civic Hos-

pital asking if an arriving passenger on a British Airways fl ight

could be expedited through the terminal to the curb. At the hospi-

tal was a terminally ill patient with not much time to live, and the

arriving passenger was the patient’s 84 year old father.

After much coordination with several agencies including

Canada Border Services Agency, British Airways and the Air-

port Customer Assistance Program (ACAP), TSM-Fernandes and

Superintendent Pierre Campeau were able to get the passenger

to the curb to meet his grandson in minimal time. He was cleared

through customs at the gate, ACAP used a wheelchair to take

him to the curb and British Airways agent Bill assisted with the

Punjabi language.

Even though the GTAA team received this request with very

little notice, they were able to put a plan together to expedite the

passenger through fairly quickly.

A few days later, the Hospital’s Director called and thanked

the GTAA for all their help. The passenger arrived at the hospital

in time to speak with his son, who unfortunately passed away

fi ve minutes later.

CUSTOMER SERVICE

Do you know an employee that deserves to get noticed for going that extra mile when it comes to customer service? If you do, we’d like to share your story with other Toronto Pearson Today readers.

Please send a summary of the event(s) to [email protected].

A major snag for any traveller is a delay, especially when

you have a connecting fl ight to catch. On a recent trip

to Toronto, Kathryn Stewart got separated from her

luggage due to a string of delayed and rerouted fl ights from the

U.S. However, with the help and co-operation of a knowledge-

able GTAA Customer Service staff member, she was eventually

reunited with her luggage, but more importantly went home with

a great impression of Canada and Toronto Pearson. The following

is an excerpt of her letter.

I would like to commend Jasmine at the customer infor-

mation counter outside baggage claim/customs in Terminal 3. I

had arrived in Toronto on United Airlines/Air Canada after two

itinerary reroutings. My fi rst fl ight from LAX was delayed and

therefore I could not make the connection in Salt Lake to my

Toronto fl ight. I was rerouted via Denver to Cincinnati so that I

could rejoin a Delta Flight from Cincinnati to Toronto. However,

the Cincinnati fl ight was also delayed so I was rerouted to To-

ronto on United Flight 8426 operated by Air Canada. I had been

told on my fi rst reroute by United that the bags would meet up

with me in Toronto, so I went to the Delta terminal after I arrived

because the bags would not have been aware of the last rerout-

ing done in Denver.

Jasmine pleasantly explained the Canadian Law that Air

Canada must be the location for my bag claim, but she also

contacted Delta baggage claim agents on site directly to see if

my bags had actually come in – and on her way off shift, she

physically went to check if she could see my bags. Unfortunately,

the bags were not there and did not come back to me until the

next day.

I was impressed with the way in which she took my problem

seriously and dealt with the situation by both attending to my

concerns and executing policy guidelines in a kindly way. She’s

an outstanding employee and a good ambassador for Canada

and the airport. Please pass along my regards for her outstanding

service!

The following letter was sent by Mr. John Scott who,

on a recent visit to the airport, was impressed by the

many acts of honesty and thoughtful consideration he

witnessed by custodial staff.

On May 28, my family and I fl ew back from Newfoundland.

Once we landed, my young daughter decided to change into her

shorts in the women’s restroom in the baggage area, and ended

up accidently leaving her favourite pants on the fl oor. I went back

that night to see if I could fi nd them, but couldn’t fi nd them. The

fact they were gone is not my point.

I went to ask a cleaner if he knew which women might have

cleaned that washroom. He took me to the other end of T3 and

made sure I connected with another cleaner and was generally

very nice, polite and interested to help. The other cleaner was the

same. I asked him if I could speak with the supervisor. She came

and again, was very polite and professional although she thought

the pants may have been put in the garbage. She suggested I go

to Lost and Found, which I did.

In line before me was a cleaner who was turning in

something that an English passenger had left in an airport

restaurant. I suddenly became aware that the people I had just

interacted with all were consistently, thoughtful, interested,

honest and nice people. Given that their job is not easy and

means cleaning up after lots of less thoughtful people, I thought,

Wow..these employees are pretty impressive. I bet you get more

complaints than compliments but this is a compliment to the

great people who help keep your airport looking great.

On June 22, Mr. Dave MacDonald was travelling home

to Moncton from Toronto. Not being used to travel-

ling with his laptop, he accidently left it at the secu-

rity gate and did not realize it was gone until he had already

boarded the plane. Not sure what to expect would happen to

his laptop, Mr. MacDonald contacted the Terminal 3 Lost and

Found when he got home. Due to the friendly and professional

help of GTAA staff members there, he was able to get his lap-

top back. The following letter was received commending the

airport’s excellent customer service.

I was very lucky in two ways. Your security staff made

sure the laptop was turned in (and not taken out on the runway

and blown up, as they might have done in Europe!) and it

ended up in the very capable hands of Kirat, your Terminal 3

lost and found person. She really could not have been more

friendly, professional and helpful. She made sure I knew what

was happening to the computer, gave very clear information

about how to recover it, and smoothly set up the process of

getting the machine back to me, via courier.

When I thanked her, she said “I’m just doing my job”. We

all know there are enough workers out there who don’t see

courtesy and effi ciency as a necessary part of their job, but

Kirat so clearly does. She (and the staff at the security gate)

deserve my heartfelt gratitude.

Thanks, Kirat! I’ll keep a closer eye on my laptop

next time.

The GTAA is committed to the belief that the needs of the traveller always come fi rst. With that, we would like to hear about your experience while using Toronto Pearson International Airport. Please send all compliments, complaints, comments, suggestions and questions to [email protected], or call us at (416) 776-9892.

Great customer service at Toronto Pearson doesn’t

only extend to the travelling public. Melanie Cor-

rente, an Air Canada Flight Attendant, discovered

this fi rst hand when she was helped by Anthony Borg, Mobile

Traffi c Patrol Offi cer, in the employee parking lot.

In March 2008, I accidently locked my keys in my car.

Just as Mr. Borg was going to lunch, he cancelled his personal

plans to rescue me, as I was running out of time for my fl ight.

Not knowing what to do or who to reach, Mr. Borg took charge

of the entire situation and also comforted me. Within half an

hour I was on my way, with only 45 minutes to make it to the

North Lounge. Please acknowledge my sincere regards to Mr.

Borg, for having helped me on his personal time. In my fi ve

years of working at Toronto Pearson, I have not seen many

people with this level of work ethic. Please let him know that

he saved the day.

SENSITIVE SITUATION

LASTING IMPRESSION

CLEAN COMPLIMENT

LAPTOP LUCK

UNLOCKED, ON TIME


Be aware of Suspicious Sam and you could win a prize!

Randomly throughout the year, Suspicious Sam goes

out to test employees throughout the airport. Alert em-

ployees who stop and question Sam receive a $50 reward on the

spot. Eventually, all recipients get their names put into a draw for

a $500 reward.

On April 25, GTAA Human Resources Student Angela Stub-

bert took on the role of Suspicious Sam to award alert employees

for their commitment to safety and diligence on the job.

Vijay Velupillan, UPS Senior Warehouseman, stopped Stub-

ber as she attempted to walk through the UPS cargo area at Vista

Cargo and threatened to report her to police.

Daniel Dostanic, Swissport Ramp Supervisor and Continental

Airport Sales Agents Loreta Cantu and Maria Durand questioned

Stubbert as she walked along the apron at B10. When they deter-

mined that she did not have the appropriate access and wasn’t

supposed to be there, they told her to stay put while they called

security.

The Suspicious Sam Award recipients should be commend-

ed for their awareness and quick thinking on the job.

All airport employees are encouraged to speak up if they see

someone where they shouldn’t be.

CONGRATS!W

e win awards! Please join us in congratulating

the latest award recipients at Toronto Pearson.

Congratulations to Hatch Mott

MacDonald, who were presented with

the Civil Engineering Award of Merit in

the Transportation category at the Con-

sulting Engineers of Ontario Awards dinner on June 5, for

their work on Terminal 1.

The terminal development project, phased over eight

years, incorporated airside and civil engineering services,

aprons, new taxi lanes, enabling works, decommissioning and

demolition of some 20 buildings and the provision of passen-

ger boarding bridges and ramp services in support of the new

terminal.

Congratulations also go out to Toronto

Pearson’s Starbucks Kensington Marketplace

and Terminal 3 locations, who were awarded

Starbucks Gold Cup Awards in 2008.

The Starbucks Gold Cup Award recog-

nizes excellence in both customer service and effi cient store

operations. This performance incentive program requires a

store to average 95% or above in its review scores for the

quarter.

This quarter, all three shops scored 95% or higher, with

legendary scores of 5, 5, 4 (average score of 4.5). Starbucks

uses an outside agency to evaluate their stores on service,

product quality, cleanliness, speed of service and legendary

service. Legendary service is based on personal recognition,

the focus on customer needs and initiated conversation with

customers.

Congratulations on a job well done!

SUSPICIOUS SAM

Suspicious Sam winners with HR Student Angela Stubbert, from left: Vijay Velupillan, Daniel Dostanic, Loreta Cantu and Maria Durand


SAFETY AWARDSOn May 26, 2008, Public Safety Awards were handed out to deserving GTAA employees, whose quick thinking and call to action went above and beyond the call of duty.

The recipients were awarded by Howard Bohan, GTAA Vice President, Operations and Customer Experience, with a plaque to thank them for their efforts.

Brian Connolly and Gord Lockerbie,

Millwrights, GTAA, were sent to a call that a

cable was disconnected from a Ground Power

Unit (GPU) for a bridge at the Infi eld Terminal.

Upon arrival, the two noticed that the cable

was actually a high voltage cable that was fully

exposed and on the ground. The apron area

was full of aircraft parked on gates. Although

not electricians, the two men reacted quickly by

shutting off the main power to the bridge.

On September 18, 2007, Peel Regional

Police (PRP) were on a call regarding a potential

credit card fraud. While attempting to arrest the

suspects, they fl ed the scene, running towards

Terminal 3 parking garage. Police were able to

catch one suspect but the other got away and

entered a stairwell.

Mario Bolat, GTAA Terminal Operations,

watched the event unfold and followed the

individual when Police were unable to keep up.

The man jumped into a limo, but when Bolat

attempted to stop the limo, it drove away. Bolat

caught the licence plate and a description of the

driver and reported it to Police, possibly leading

to the arrest of the second suspect.

Bolat went above and beyond the call of

duty in an attempt to apprehend the suspect, for

this he should be commended.

On September 23, 2007, Rocco Papan-

drea, Plumber, GTAA, entered the restricted

area through Gate 302 and spotted a passenger

walking through the apron area. When asked

as to what he was doing, the man replied that

he was lost and looking for a Greyhound bus.

Papandrea notifi ed Airport Operations Control

Centre (AOCC) of the situation. The Senior Re-

sponse Offi cer arrived on scene and took con-

trol of the situation until PRP arrived. Police as-

sessed the situation, deeming it to be low risk

after Transport Canada reviewed the event. The

offender was released into a waiting cab.

On Friday, October 19, 2007, at 9:55 a.m.,

Rose Petgrave, Security Monitor, Ideal Parking

Inc., was performing her daily facility check

when she noticed an individual attempting to

gain entry to multiple vehicles. Petgrave called

Intercon Security and an Ideal Parking Customer

Service Representative (CSR) immediately.

While Petgrave was in communication

with Security and the CSR and maintaining

visual contact via camera, the individual gained

entry to a vehicle, and was inside when security

arrived. Security contained the person in the car

until PRP arrived to make an arrest.

Petgrave should be commended for her

quick action in loss prevention. Her actions were

imperative in the arrest during this situation.

Had she not responded in this manner, the

vehicle or its contents may have been stolen,

and this individual may have returned as a

repeat offender.

In February, 2008 at 10:30 p.m., while on

snow removal duties, Darren Lalonde, General

Foreman, Dufferin Construction, noticed an

employee from another company driving a cube

van strike the wing of a Northwest DC-9 parked

at Gate A3. Lalonde decided to park his loader

and tell the other driver what he had done and

that he should report it, but by the time he had

parked his vehicle, the other driver was leaving

the scene.

Lalonde noted the van’s number, reported

it to AOCC and informed the Aeronaut manager

on duty. The driver’s Airside Vehicle Operations

Permit (AVOP) and Restricted Area Identifi cation

Card (RAIC) were confi scated as a 2 x 2 in. dent

was found on the leading edge of the wing that

matched damage on the van.

Without watchful eyes like Lalonde’s, the

incident may not have been reported at all and

he should be praised for his attentiveness and

airside awareness.

Safety award recipients from left: Rose Petgrave, Darren Lalonde, Gordon Lockerbie, Brian Connolly and Mario Bolat, with Howard Bohan (second from right).

A.S.P. Security Services proudly supports

the GTAA Toronto Pearson Runway Charity Run

in support of the William Osler Health Centre


PEARSONatGoing behind the scenes with the people that make the airport work.

PEOPLE

DAN MARCHESSAULTFLIGHT INSTRUCTOR, AIR CANADAC

leared for landing and with eyes to the

runway, I shift the joystick slightly—

adjusting to the fl ights radar and

keeping the plane steady. The increase in wind

speed and icy weather conditions are enough

to warrant extra caution when touching down.

With a slight dip forward, the aircraft hits the

tarmac with an unusually hard jolt—not bad,

considering it is my fi rst time fl ying.

Now safely landed, the check pilot resets

the fl ight simulator and programs a new fl ight

scenario. But, sitting in the pilot’s chair of

the Airbus A320 fl ight simulator, there wasn’t

anything fake about that fl ying experience.

The interior of the cockpit is an exact

duplicate of a 92,000 lb aircraft, with each

button, switch and peddle made to emulate

actual fl ying conditions. My fl ight instructor and

co-pilot on-hand is Dan Marchessault, check

pilot for Air Canada. For more than 20 years,

he has observed and evaluated pilots to ensure

the highest in profi ciency and performance

standards.

While there are few that would pay for the

privilege to use Air Canada’s 20 million dollar

fl ight simulator, at a cost of approximately

$1,000/hour, its primary purpose is to prepare,

train and test commercial airline pilots.

“The number one priority is safety. You

have to have someone who has seen landings.

The bottom line in this industry is you rely on

the experience of the pilot. Experience is a big

deal when solving a critical situation,” says

Marchessault. “There is no correlation between

having a University degree and being a good

pilot. You could be very good in a classroom

setup but being in a real situation or fl ight

simulator, it is a whole different ball game.”

To meet the qualifi cations of a pilot,

one must have at least 5,000 hours of fl ight

experience either on a simulator or on an

aircraft. They must also undergo months of

training inside a classroom environment.

Those able to make it into this competitive

fi eld are then required to spend one day every

year getting a refresher on training. “You have to

keep your procedures up to par, “ Marchessault

says. “It is very, very rare to have someone not

meet expectations. This is the ultimate job, so

when you’re here, you know to keep it.”

These standards, set by Air Canada, ensure

that all pilots are consistent with procedures

and safety regulations.

Marchessault says that it’s a very

methodical job. There is always a pilot fl ying

and a pilot not fl ying and they both have their

specifi c responsibilities. Prefl ight procedures

can take a minimum of an hour and a half

before take-off.

“It’s a job where you have to know

your stuff. You can guarantee that if you

are not meeting the standard, there will be

consequences and that pressure is constantly

there,” says Marchessault, “I have the

delegation from Transport Canada to verify the

standard. There is a criteria that they have to

meet and procedures that they follow.”

“The bottom line in this industry is you rely on the experience of the pilot. Experience is a big deal when solving a critical situation.”

From left: Air Canada’s Airbus A320 fl ight simulator; Air Canada fl ight instructor Dan Marchessault showing how it’s done; the view from the cockpit.

Story by Kate Vanderburgh, GTAA


Air Canada has added two new U.S. transborder routes

with non-stop service to Grand Rapids, Michigan,

three times daily, and Dayton, Ohio, twice daily.

Flights are timed to offer convenient connections at Air

Canada’s main Toronto hub to and from numerous cities. The

carrier serves across Canada as well as its direct international

services to major gateways in Europe and Asia. Flights will be

operated on behalf of Air Canada by Air Georgian using 18-seat

Beechcraft aircraft.

Flights will depart Toronto for Grand Rapids at 8 a.m., 4:25

p.m. and 9:05 p.m. and will depart Grand Rapids for Toronto at

6:35 a.m., 10:20 a.m. and 6:20 p.m. The new Grand Rapids service

offers convenient connections with Air Canada to Canadian cities,

as well as destinations such as London Heathrow, Frankfurt, Tel

Aviv, Hong Kong, Beijing, Shanghai and Tokyo.

Flights bound for Dayton will depart Toronto at 2:30 p.m. and

6:55 p.m. and will depart Dayton for Toronto at 9 a.m. and 4:40

p.m. The Dayton service will allow for convenient connections

with Air Canada to cities across Canada as well as London

Heathrow, Frankfurt, Madrid, Dublin, Rome, Tokyo and Sydney

via Vancouver.

In addition, Air Canada Jazz has also inaugurated two new

U.S. transborder services from Toronto: the only twice-daily new

year-round, non-stop service between Toronto and Richmond,

Virginia, and the only daily, non-stop Toronto to Austin, Texas

service.

Flights will depart Toronto for Richmond at 8:40 a.m. and

4:50 p.m. and depart Richmond at 11:10 a.m. and 7:25 p.m. All

fl ights are operated using 37-seat, Jazz Dash 8 aircraft. Flights

are timed to provide convenient connections in Toronto to and

from cities across Canada, as well as London Heathrow, Frankfurt

and Zurich.

Austin bound fl ights will depart Toronto at 1:20 p.m. and

arrive in Austin at 3:40 p.m. The return fl ight will leave Austin at

4:15 p.m. and arrive in Toronto at 8:25 p.m. All fl ights are operated

using 75-seat, Bombardier CRJ-705 Jazz regional jet aircraft,

featuring both Executive and Economy class and personal audio-

video entertainment at every seat.

“With the introduction of these new non-stop routes serving

the United States, Air Canada is further extending its network,

offering the most non-stop fl ights to the most U.S. cities of any

carrier between Canada and the U.S., to directly serve these

business communities,” said Daniel Shurz, Vice President,

Network Planning. “These new services to and from our main

Toronto hub offer convenient access, not just to fl ights across

Canada, but also with our direct fl ights to major cities in Europe

and Asia using brand new connection facilities, all under one

roof.”

NON-STOP TO THE U.S.AIR CANADA ADDS NEW ROUTES

CANADA-EUROPE U

pon conclusion of his participation at the fi rst meet-

ing of the International Transport Forum in Leipzig,

Germany on May 28 to 30, 2008, the Honourable Law-

rence Cannon, Minister of Transport, Infrastructure and Commu-

nities took the opportunity to refl ect on the considerable progress

that has been made in the negotiations towards establishing an

Open Skies-type air transport agreement between Canada and the

European Union (EU).

“Canada remains strongly committed to concluding a com-

prehensive Open Skies agreement with the European Union,

consistent with current Canadian policy and legislation,” said

Minister Cannon. “The basis for an agreement appears to be

within reach.”

Successful negotiations would bring the legal certainty that

the EU has sought to allow EU carriers to fl y from any point in the

EU to any point in Canada. An agreement would also ensure that

a level-playing fi eld exists for market access to Canada for all EU

Member State airlines.

“Canada is pleased that negotiations have progressed

well,” affi rmed Minister Cannon. “Signifi cant work has already

been completed, which has involved compromise on both sides.

We look forward to an early conclusion and the signifi cant ben-

efi ts the agreement would provide to Canada, the EU, and indi-

vidual EU Member States, including increased air services by EU

Member State carriers to Canada.”

Three rounds of negotiations have taken place since the

last Canada-EU Summit, in June 2007. It was there that Cana-

dian Prime Minister Stephen Harper, the German Chancellor

and then EU President Angela Merkel, as well as the President

of the European Commission José Manuel Barroso, agreed to

launch formal negotiations toward a comprehensive air services

agreement between Canada and the European Community and

its Member States.

An agreement would open Toronto Pearson up to new Euro-

pean routes and destinations, and further solidify its position as

a gateway hub to Canada.

The Canadian Airports Council (CAC) recently said that

several recommendations in the federal government’s

Compete to Win report represent a good approach for

improving the competitiveness of Canada’s aviation sector.

“The Competition Policy Review Panel recognizes the value

that the aviation sector brings to Canada’s economic future,” said

CAC President and CEO Jim Facette. “We urge the government to

carefully consider its recommendations.”

The CAC, who serves as the voice of Canada’s airports,

supports the recommendations, which affect industry costs,

Open Skies agreements with the European Union and airline

foreign investment.

“We agree that the Canadian industry is currently at a

competitive disadvantage to the U.S. because of the U.S.-EU

agreement,” Facette said. “Successfully completing Canadian

negotiations on a Canada-EU Open Skies agreement has

economic importance for the nation.”

The CAC notes that the EU agreement is only part

of the story. The U.S. has 92 Open Skies agreements.

Canada only has fi ve. There are other important markets

with which Canada has restrictive agreements and recent

agreements have been far less than Open Skies. The CAC

has requested to participate as observers in talks, which

would allow community interests to be represented and

would better enable airports to understand the dynamics

of what is going on in individual markets.

More Open Skies agreements would enable Toronto

Pearson to expand even further as a gateway hub, allowing

travellers a wider scope of destinations.

OPEN SKIES AGREEMENT IS NEAR

CAC SUPPORTSCOMPETE TO WIN REPORT


The Honourable Lawrence Cannon, Minister of Transport,

Infrastructure and Communities, recently announced

designations to tropical locations that will now make

escaping to the sun a little easier.

Sunwing has been designated to operate scheduled

international air services between Canada and Barbados.

“I am pleased that Sunwing’s designation will provide

additional airline choices for Canadians travelling between

Canada and Barbados,” said Minister Cannon.

This latest designation was made possible by the bilateral

air transport agreement recently concluded between Canada and

Barbados. The agreement permits each country to designate any

number of airlines for the operation of scheduled air services to

and from Canada. In addition, there are no limits on the frequency

of fl ights each designated airline is allowed to operate.

Also announced was the designation of Air Canada, Air

Transat, Skyservice Airlines Inc., Sunwing Airlines Inc., and

WestJet Airlines Ltd., to operate additional air services between

Canada and Mexico.

“These increased services will provide more options for

Canadians travelling and shipping goods to Mexico,” said Minister

Cannon. “The increase in scheduled air services represents our

government’s commitment to maintaining strong air links with

our international partners, and is a great example of continued

growth in the Canadian airline industry.”

Destinations from Toronto include Huatulco, Cancun, Puerto

Vallarta, Cozumel and San Jose del Cabo.

SERVICE TO THE TROPICS:APPROVED

WestJet was recently granted the federal

government’s designation to provide increased

scheduled service to Mexico.

Sean Durfy, WestJet President and Chief Executive Offi cer,

said these designations are a continuing expression of the

government’s confi dence in WestJet to provide Canadians with

high-value, low-cost travel.

“This announcement today is another step forward in

our strategic plan, which includes signifi cant international

expansion,” he said. “Our ability to deliver our exceptional guest

experience to Mazatlan and San Jose del Cabo has now resulted

in further designations from the Transport Minister. We appreciate

the minister’s confi dence and look forward to providing service to

these new and exciting destinations in Mexico.”

In addition to the designation, WestJet has recently

announced their enhanced winter schedule, which includes the

addition of four new sun destinations and increased frequencies

to existing destinations.

The four new international sun destinations offer non-stop

service from Toronto to Bridgetown, Barbados; La Romana,

Dominican Republic; and Cancun and Puerto Vallarta, Mexico.

“Our winter schedule responds to Canadian travellers’

needs by allocating approximately 30 per cent of our scheduled

capacity to our 22 destinations in the United States, Mexico and

the Caribbean,” said Bob Cummings. “WestJet’s unique guest

experience, award-winning culture and high-value low-cost

model will enable us to strategically increase our international

presence in the years ahead.”

“The addition of Barbados, La Romana, Cancun and Puerto

Vallarta truly show the progression of our international expansion

into sun spots,” Cummings said. “The increasing number of

international sun destinations in our winter schedule refl ects our

goal to make WestJet and WestJet Vacations the leading airline

and vacation provider into Mexico and the Caribbean.”

The enhanced winter schedule also includes increased

frequency to Los Angeles, Las Vegas, Phoenix, Palm Springs,

Orlando, Honolulu, Maui, Cabo San Lucas, Mazatlan and

Nassau.

By November 2008, WestJet will fl y to 51 destinations,

22 of which are sun destinations in the U.S., Mexico and the

Caribbean. By 2013, WestJet will fl y to over 65 scheduled

destinations.

WESTJETTING TO THE

CARIBBEAN Air India has moved its operations from Terminal 3 to

Terminal 1 to join its future Star Alliance partners.

Star Alliance is the largest airline network in the

world, offering nearly 18,000 daily fl ights and serving more

than 950 destinations in 160 countries. Air India is expected to

be a full Star Alliance member by February 1, 2009.

With their new home in Terminal 1, Air India passengers

will benefi t from reduced transfer times when connecting

between fl ights operated by Star Alliance partners, as well as

easy access to the numerous other airlines operating out of

Terminal 1.

The primary check-in counters for Air India will be on the

Departures level (Level 3) at Aisle N. Flight information display

screens located throughout the Departures level will provide

passengers with exact check-in counter locations.

Air India currently operates three weekly fl ights between

Toronto and Amritsar with a stop in Birmingham, U.K. Flights

currently operate on Wednesday, Friday and Sunday, arriving in

Toronto at 6:30 p.m. and departing at 11:30 p.m.

AIR INDIA’SNEW HOME

A new air transport agreement with the Republic of

Panama, a long-standing bilateral partner in Central

America, was announced recently by the Honourable

Lawrence Cannon, Minister of Transport, Infrastructure and

Communities, and the Honourable David Emerson, Minister

of Foreign Affairs and International Trade and Minister for the

Pacifi c Gateway and the Vancouver-Whistler Olympics.

The agreement puts in place a new, modern framework for

scheduled air services between Canada and Panama, consistent

with Canada’s Blue Sky policy.

“The new agreement will benefi t passengers, businesses,

air carriers and airports through a greater range of travel options,”

said Minister Cannon. “I am pleased to announce the conclusion

of a new air transport agreement with the Republic of Panama, a

close bilateral partner of Canada.”

Airlines from both countries can serve any point in each

others’ territory, with greater fl exibility for establishing airfares,

and greater certainty surrounding operational business issues.

The agreement also includes strong safety and security

provisions, refl ecting the importance that both countries attach

to these subjects.

“Canada greatly values its long-standing relationship with

Panama,” said Minister Emerson. “This achievement further

refl ects this government’s commitment to open new air links with

key bilateral partners to facilitate growth in trade, investment

and tourism.”

With air travel, trade and investment between Canada and

Panama growing, this agreement marks another step forward

in Canada’s engagement in the Americas. The agreement

also complements Canada’s recently launched exploratory

discussions with Panama on a possible Free Trade Agreement. In

2007, bilateral merchandise trade between Canada and Panama

totalled $115 million, with Canadian exports accounting for

$86.4 million and imports totalled $28.7 million. From 2005 to

2007, Canadian merchandise exports to Panama increased 44

per cent.

Air carriers from both countries have shown an interest in

operating scheduled air services between Canada and Panama, and

are currently reviewing their plans in light of the new agreement.

CENTRAL AMERICANEW AIR AGREEMENT WITH PANAMA


SHOP DINEandAn exploration in taste and shopping at Toronto Pearson.

If you fi nd yourself suffering from hunger pangs the next

time you’re travelling or dropping off a loved one, keep in

mind that Toronto Pearson has a great selection of pre-

security food outlets to please just about every palate.

One such option available to send your taste buds on a

journey of their own is the Expedia.ca Café. The website themed

café has something to offer everyone from travellers looking for

a wholesome family meal to those wanting a fi lling feast but

who need to fi nish up some work to send to the offi ce.

Expedia.ca is a full service, sit-down restaurant, located on

Departures Level of Terminal 1. Conveniently located before the

passenger screening checkpoints, it offers travellers and well-

wishers the opportunity to have a satisfying meal before saying

goodbye, to host a meeting, or to unwind before or after a long

fl ight. Televisions located around the restaurant keep patrons up

to date on all of the big games while free high-speed internet

offers another opportunity to get some work done at the airport.

The fi rst Expedia Café opened in 2000 in San Jose,

California. Being Silicon Valley, travellers were plugged in and

connected and needed somewhere to work while waiting for their

fl ight. HMSHost, operators of concession locations in airports

worldwide, recognized this need and approached internet-based

travel agency Expedia to discuss collaboration. With the obvious

partnership of a top online travel site and a world-renowned

concessions leader, the website themed café was created.

Hoping to appeal to not only the business traveller but also

to the general public, the café opened with all of the necessities

for a relaxing meal or a place to get down to work. Travellers

were treated to free high-speed internet, plugs to charge laptops

and mobile phones, and televisions for entertainment during

longer waits.

By 2004, it became clear that the Expedia Café format was a

success. After joining with Expedia.ca, the website themed café

opened its doors at Toronto Pearson. Toronto is the fi rst Canadian

location for the Expedia.ca Café brand and has been a continuing

success.

“Expedia.ca offers Toronto Pearson travellers a way to make

their journey more pleasant, providing them a place to sit back,

plug in, log on and fuel up,” says Stan Novack, Vice President,

Concept Development for HMSHost.

As a result of the café’s ongoing success the restaurant has

recently undergone some delicious changes. Rejuvenated with

new décor and tableware, the café has launched a new menu.

Whether you are looking for a light lunch or a delectable dinner,

the new menu offers a little bit of everything to suit your mood.

A favourite appetizer at the café is the baked brie. This

tempting starter is brie cheese, topped with apricot chutney

and served with baguette and granny smith apple wedges for

dipping. Other top picks include the coconut shrimp as well as

the selection of cilantro tabouleh, hummus and baba ghanouj

served with pita points, known as the Mediterranean Trio.

As an entrée, the pan fried Cajun catfi sh is not to be missed.

A close second in terms of popularity is the sliced turkey breast

sandwich known as the Bacon Panini. Stacked high with swiss

cheese, sliced red onion, cucumber, sun-dried tomato, bacon,

avocado spread and balsamic vinaigrette, this sandwich served

on a multi-grain bun is both nutritious and delicious.

“The latest changes combine the original unique atmosphere

with added upscale options while maintaining reasonable

pricing,” says Novak. “We continue to improve the innovative

Expedia.ca Café and are always looking to surpass needs of the

travelling public.”

Next time you’re at Toronto Pearson, stop by the Expedia.

ca Café for a meal and stay for the game. Happy travels are only

bites away with a charged BlackBerry, an empty inbox, and a full

stomach.

Expedia.ca Café is located on the Departures Level of

Terminal 1, at the end of Aisle B, and is open daily from 11 a.m.

until 9 p.m.

Some of the specialties at the Expedia.ca Cafe (L-R): the baked brie topped with apricot chutney served with baguette and apple wedges; tables with connection outlets for the business traveller or

anyone needing to charge their phone or laptop; the Bacon Panini and fries.

EXPEDIA.CA CAFE


ART EXHIBITIONSandBecause there’s plenty to take in before and after your fl ight.

Can you imagine typing without being able to see the

paper? Or typing one character at a time by sliding a

bar back and forth? Early Typewriters: Gateway to the

Information Age presents the early history of typewriters. More

than 40 machines from the late 19th and early 20th century are

featured in this exhibition in the Malton Airport Gallery.

Today’s keyboards provide an essential entry point for

global communication and help defi ne the personal and business

technology of our “information age”. The original keyboards –

typewriters - have largely been ignored as cultural artifacts but

their impact on life in the 20th century was considerable. Along

with other machines of communication, the typewriter helped

create the modern world.

Lee Petrie, the Curator of the GTAA’s Cultural Programs,

recognized that this exhibition would appeal to airport passengers

and staff alike. Keyboards are virtually universal in the developed

world - even though few people today use actual typewriters,

almost everyone uses a keyboard on a home or workplace

computer. Her eye was also caught by the beautiful designs of

many of the machines, particularly those with wood components

and inlaid decorative details. Aesthetics were just as important

then as they are now to designers of computer, laptops and

personal electronics.

This exhibition not only shows important early means of

communication but also reveals the passion of one collector.

Martin Howard provided all of the machines for the show.

Howard was born in Durham, England in 1959. His father began

collecting antique mechanical objects such as butter churns,

seeders and medical implements when he was a child. Growing

up in this environment inspired Howard to form his own collection

of something old and mechanical.

One day, in 1989, he spotted high upon a shelf in a cluttered

junk shop, a very dusty but intriguing item. It turned out to be

a Caligraph typewriter from the early 1880s. He was hooked.

He has been a collector of the world’s fi rst typewriters (1880s

and 1890s) ever since, and has amassed the most important

collection of its kind in Canada. The collection contains many

rare and historically signifi cant machines. Howard’s collection

also boasts a fi ne array of decorated ribbon tins, mechanical

devices, advertising and letterheads from the period.

Rarely does he happen upon a typewriter in an antique shop.

More often he tracks them down through word of mouth and by

displaying typewriters at events and antique shows. His website

also puts him in touch with people and their typewriters.

Howard is passionate about his collection and will go to

great lengths (or heights) to acquire a new machine. On his

honeymoon in New York City, he found a machine at a fl ea

market. Unfortunately he had promised his wife that he would

accompany her to the top of the Empire State Building after

visiting the fl ea market. His arms were quite stiff after waiting

in line for two hours carrying a 25 lb. machine. It may be the only

time a 100-year-old typewriter has visited the top of one of New

York’s foremost landmarks.

By focusing on the development of typewriters, Howard

has acquired machines of unusual design and of great beauty.

In collecting typewriters, he has found an ideal venue to connect

with early machines, to practice and develop conservation

techniques and to be the curator of his own museum.

Howard resides in Toronto with his wife and daughter. His

wife, who fully supports his obsession, requests only that he

limit the machines to his offi ce.

Early Typewriters: Gateway to the Information Age was

originally organized by the Royal Ontario Museum, in co-operation

with Howard. It has been modifi ed by Howard for exhibition at

Toronto Pearson.

All typewriters and accessories on display here are from the

collection of Martin Howard, www.antiquetypewriters.com.

TYPING BACK IN TIME

Crandall New Model, New York – 1884The Crandall was the fi rst typewriter to print from a single element, or “type sleeve”, well before IBM’s “Golf Ball”. This type sleeve is a cylinder, about the size of your fi nger, which rotates and rises up one or two positions before striking the roller, achieving 84 characters with only 28 keys. This typewriter

is lavishly decorated with inlaid mother-of-pearl and hand painted roses.

Columbia 2, New York – 1885The black handle is turned to move the pointer on the dial to select the characters and then the handle is pushed down to type. This is the fi rst typewriter to have proportional spacing and visible typing, where the typist could see what they typed, as they typed. Charles Spiro went on to create many other superb typewriters.


Air Canada’s Dreams Take Flight held its 19th annual

Dream Flight on May 14. Two Boeing 767 aircrafts,

named Mickey and Minnie, fl ew 265 special-needs,

seriously ill and/or fi nancially disadvantaged children to Walt

Disney World Resort for a full day of excitement. The day started

at 5 a.m. and didn’t end until after midnight, back in Toronto.

The group was sent-off on their

whirlwind vacation by a carnival

themed farewell celebration at Air

Canada’s DC8 hangar on Silverdart

Drive. Children and their families

enjoyed breakfast, entertainment

and even an elephant from the

Bowmanville zoo, while having the

chance to meet the celebrity escorts

accompanying the fl ights. This year’s

escorts included Leafs great Doug

Gilmour, Walter Gretzky, WWE

Superstars Santino Marella and

Mickie James, UFC welterweight

champion Georges St. Pierre, the

Argos’ Obed Cetoute, the Ticats’

John Williams, former YTV host

Stephanie “Sugar” Beard and

magician Danny Zzzz.

On the red carpet were the

Argo’s cheerleaders and Toronto

Police’s motorcycle team, the

Winged Wheels. Upon departure, the excitement grew as fi re

trucks sprayed an arch over the planes as they taxied on the

runway. Especially excited was Gilmour who, like the children

aboard, had never been to Disney World.

At the park, the children divided into groups and spent the

day going on as many rides as they could. Each group also got to

have their photo taken in front of Cinderella’s castle with Mickey,

Minnie, Gilmour and Gretzky. The children and volunteers alike

said that they would like to stay at the park forever.

The entire operation was run by volunteers including the

captains and crew. Many supporters also donate to the cause

including Air Canada who donated the planes and the GTAA who

waved the landing fees for both aircraft.

Dreams Take Flight, originally named Dream Come True, was

started in 1989 by a group of Air Canada employees in what used

to be Terminal 2. Through bake sales, raffl es and deli lunches, the

volunteers raised enough money to fl y 90 children and volunteers

to Walt Disney World. Now approaching their 20th year, 18,400

children have taken the dream fl ight out of Toronto and seven

sister stations. Flights from Calgary, Vancouver and Edmonton

fl y to Disneyland in California while those in Montreal, Ottawa,

Winnipeg, Halifax and Toronto head for Walt Disney World in

Florida.

For more information about Dreams Take Flight, please visit

www.dreamstakefl ight.ca.

SWEET DREAMS

Help Kids Be Kids

Since its launch, Kids’ Horizons has provided thousands of airline tickets to children, allowing them to receive medical care, realize their dreams and improve the quality of their lives.

You can help us do even more by donating your Aeroplan® Miles to Kids’ Horizons. Go to aircanada.com/kids.

® Aeroplan is a Registered Trademark of Aeroplan Limited Partnership

AC_Kids_Horizons_254mmx203mm_e.ai 6/2/08 3:16:45 PM


AS SEEN ATH

alina Napora sent in the top photo of

Lufthansa fl ight LH 470, an Airbus 340 -

600 series, arriving from Frankfurt. Halina

is a check-in agent with Lufthansa.

The bottom photo was taken by frequent

contributor and YYZ Airport Watch member

Andy Cline. He captured the largest (Boeing 777)

and smallest (Embraer ERJ175 ) of Air Canada’s

fl eet of aircraft.

Every issue of Toronto Pearson Today fea-

tures a selection of photographs taken by our

readers. If you think you’ve taken a good picture

at Toronto Pearson, we’d like to see it.

To have your photos appear in this publica-

tion, they must meet the following criteria:

One hundred thousand fans. 500 artists. 50 live music

venues…and one airport. For three weeks in May

and June, the Arrivals Halls of Terminals 1 and 3

were transformed into a high-profi le stage for Canada’s largest

music festival in a fi rst-of-its-kind project called “NXNE at YYZ.”

Independent bands from Toronto and around the world played

free shows for arriving passengers and those waiting for arriving

family and friends. It was all part of a new direction for the

North by Northeast (NXNE) music festival – and it marked a new

direction for Toronto Pearson, too.

Now in its 14th year, NXNE spanned four dynamic days

and nights (June 12-15), across multiple styles and genres of

music and music-related fi lm. This year, more than ever before,

the festival’s reach included more than just Toronto’s downtown

clubs. Top performers from Canada and around the world

appeared on stages in public spaces throughout the city, from

the airport to the island.

Bands fl ew in from the U.S., Iceland, Brazil, India, Scotland,

and South Korea – over 20 countries were represented at this

year’s festival. Music industry reps and fans also travelled to

Toronto from around the world to check out the performances

and fi lms. Toronto Pearson is the gateway to the city, so it was

the ideal choice to be the fi rst festival venue to spotlight the

talented artists for arriving passengers.

Mike Tanner, NXNE’s Operations Manager, had been working

for months to set up shows in non-traditional city spaces. He

knew right away that the airport was the cornerstone to NXNE’s

new initiative. “Pearson is a perfect place to showcase great live

performances and confi rm Toronto’s standing as the live music

capital of North America,” Tanner comments. “It was incredible

to see the look on travellers’ faces as they left the baggage claim

area and passed through the sliding doors directly into a free live

show taking place right there in front of them. Everyone seemed

to genuinely enjoy the experience.”

Lee Petrie, the GTAA’s Manager, Cultural Programs, worked

extensively with Tanner on the project. After seeing the renowned

live music program at Austin-Bergstrom Airport in Texas, she

wondered what it would take to launch something similar at

Toronto Pearson. When she got a call from NXNE last fall, she

saw her chance. “It wasn’t diffi cult to say yes to this opportunity.

Technology allows us to listen online to all kinds of music, but

nothing can replace the raw energy of seeing a band perform

live,” she says. “We were really excited to be able to help bring

musicians to an entirely new audience.”

Petrie believes that the NXNE at YYZ program exemplifi es

what makes the city special. “We want Toronto Pearson to be

the starting point for everything that is Toronto. International,

innovative, diverse, multicultural – we have it all, and the

experience starts at the airport.”

This program would not have been possible without the

assistance of NXNE volunteers, who helped to run the shows

at the airport and promote the festival. Stage management was

provided by students at the Metalworks Institute of Sound and

Music Production. Long and McQuade also generously provided

the PA system for the program.

PEARSON ROCKS

Tuesday April 29, 2008 was International Dance Day,

and to celebrate, Toronto Pearson partnered with the

Dance Ontario Youth Board. Passengers were treated to

an array of different multicultural dances, such as contemporary,

jazz, belly-dancing, fl amenco and ballet.

This is the second time the GTAA has participated in

International Dance Day. Last year’s inaugural dance event

was well received by the public, and enhanced the passenger

experience. This year’s event was no different. The successful

event both entertained travellers while promoting the artistic

work of local youth.

Participating groups include Arabesque Allspice, Keiko &

Dancers, Toronto Chinese Dance Company, O’Neill Collegiate

Performing Arts, The Dance Place, YMI Dancing, Lana Der

Bedrossian, AX-s Dance, Rajka Kupesic School of Classical Ballet

and Octamerous.

Dance Ontario was founded in 1976 as the regional arm of

Dance In Canada Association (DICA), and incorporated as not-

for-profi t organization in 1985. Dance Ontario is key to Ontario’s

dance milieu and central to the sector’s communications and

networking, providing management training, advice and industry

information. They interact with the general public on a daily

basis promoting members’ services and events.

Launched in April 2004, the GTAA Art and Exhibitions

Program offers a wide variety of engaging exhibits, many

developed in partnership with museums, galleries and cultural

and heritage institution on Ontario and Canada. The GTAA works

to promote the Greater Toronto Area’s reputation as an important

cultural destination.

DANCETAKES THE STAGE

TORONTO PEARSON• They must have been taken by the person sub-

mitting the photo(s). Photographs copywritten to

someone other than the person submitting the

photo(s) will not be printed.

• The photo(s) must have some relation to To-

ronto Pearson, such as a terminal or an aircraft

on or near airport property.

• Digital photographs should be technically

sound. A resolution of 300 dpi at 4” x 6” is pre-

ferred. Photos will be reviewed for technical

specifi cations on a case-by-case basis.

Digital images can be e-mailed to publica-

[email protected]. Prints can be addressed to the

Greater Toronto Airports Authority, Toronto Pearson

International Airport, P.O. Box 6031, 3111 Convair

Drive, Toronto AMF, Ontario, L5P 1B2. Mark the en-

velope to the attention of Corporate Affairs and

Communications — Jason Ritchie. Prints will be

returned only upon requested.


10%

Cert no. SW-COC-1383

Publications Mail Agreement No.40930520Return undeliverable Canadian addresses to:Greater Toronto Airports AuthorityToronto Pearson International AirportP.O. Box 6031, 3111 Convair DriveToronto AMF, OntarioL5P 1B2

second quarter 2008

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