5)

NAMIBIA UNIVERSITYOF SCIENCE AND TECHNOLOGY

Faculty of Computing and Informatics

Departmentof Informatics

QUALIFICATION: BACHELOR OF INFORMATICS, BACHELOR OF COMPUTER SCIENCE, BACHELOR

OF LOGISTICS AND SUPPLY CHAIN MANAGEMENT

QUALIFICATION CODE: 07BACS, O7BAIF, .

07BLSM LEVEL! 5

COURSE: MANAGEMENT INFORMATIONSYSTEMS COURSE CODE: MNS511S

DATE:July 2018 SESSION: 2

DURATION: 3 hours MARKS: 100

SECOND OPPORTUNITY EXAMINATION QUESTION PAPER

EXAMINER(S) Prof. Nomusa Dlodlo

Mr Nkululeko Mthembo

Mr Munyaradzi Maravanyika

MsSinte Mutelo

Mr Pardon Maoneke

Ms Katazo Amunkete

MODERATOR: Mr Admire Kachepa

THIS QUESTION PAPER CONSISTS OF 6 PAGES

(Excluding this front page)

INSTRUCTIONS

AnswerALL the questions.

Write clearly and neatly.

Numberthe answersclearly.

No calculators or cell phones are allowedPen

P

SECTION B [15marks]

Select the correct answer(Each question carries 1 mark)

1. Atemporary agencyis having seriousdifficulties placing temps because few of them

are familiar with Internet search. Investing in training software to enhance the

workers’skills is an example of using technology to achieve which of the following

business objectives:

a)b)c)d)e)

Customerand supplier intimacy

Survival

Operational excellence

Improved decision-making

New products and services

2. Ina business hierarchy, the level that is responsible for monitoring the daily

activities of the businessis:

a)b)c)d)e)

Middle management

Service workers

Production management

Operational management

Knowledge workers

function is responsible for identifying customers:

Finance and accounting

Human resources

Manufacturing and production

Sales and marketing

Distribution andlogistics

4. Anorganisations’ culture are:

a) Theforces or institutions surrounding an organisation

b) Assumptions that define the organisations’ goals and products

c) A system used to define a hierarch within an organisation

d) The routines for providing goods and services

e) Unofficial behind-the-scenesefforts to influence power

5. Firms use a strategy to provide a specialized productor service for a

narrow target market better than competitors:

a) Product differentiation

b) Market niche

c) Mass customisation

d) Process efficiency

e) Low-cost leadership

Li.

12.

13.

14.

LS.

In which of the following internet business models does a merchantcreate an online

digital environment that enables people withlike interests to share information:

a)b)c)d)e)

Content provider

Community provider

Market creator

Service provider

Portal

Geo-advertising sends ads to users based ontheir:

a)b)c)d)e)

Home addresses

GPS locations

Shopping preferences

Website behaviours

Google mapssettings

Whichof the following is not a business value of an enterprise system?

a)

b)c)d)e)

Varied standard practices and data

Organisation-wide information for informed decision-making

Improved operational efficiency

Quick response to customer requests

Reduced redundancy of systems

A supply-chain driven by actual customerorders or purchasesfollowsa

a)b)c)d)e)

model:

Push-based

Build-to-stock

Pull-based

Replenishment-driven

Optimised

Whichof the following projects is the riskiest:

a) A project that managers are concerned will affect their rates and job

descriptions

b) A project that requires technical expertise than a firm’s IT employees do not

have

c) A project that has strict deadlines, or sales will suffer

d) A project that will automate manyclerical duties

e) A project that will displace employees

Question 3

a) Analyse six (6) benefits that can be derived from introducing sound Knowledge

Managementin a business. [6]

b) Discuss the five (5) components of an expert system. [5]

c) Whatare the five (5) advantages that an expert system can contribute to an

organisation? [5]

d) Compare and contrast the following intelligence techniques in Knowledge

Management:fuzzy logic versus machine learning. [4]

Question 4

a) Give a definition of conversion in the systems developmentprocess. [2]

b) Discuss four (4) conversion strategies in the systems developmentprocess.

[8]

End of exam

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- Ley

NAMIBIA UNIVERSITYOF SCIENCE AND TECHNOLOGY

Faculty of Computing and Informatics

Departmentof Informatics

QUALIFICATION: BACHELOR OF INFORMATICS, BACHELOR OF COMPUTERSCIENCE, BACHELOR

OF LOGISTICS AND SUPPLY CHAIN MANAGEMENT

QUALIFICATION CODE: O7BACS, O7BAIF, .O7BLSM LEVEL: 5

COURSE: MANAGEMENT INFORMATIONE :SYSTEMS COURSE CODE: MNS511S

DATE:July 2048 SESSION: 2

DURATION: 3 hours MARKS: 100

SECOND OPPORTUNITY EXAMINATION QUESTION PAPER

EXAMINER(S) Prof. Nomusa Dlodlo

Mr Nkululeko Mthembo

Mr Munyaradzi Maravanyika

Ms Sinte Mutelo

Mr Pardon Maoneke

Ms Katazo Amunkete

MODERATOR: Mr Admire Kachepa

THIS QUESTION PAPER CONSISTS OF 6 PAGES

(Excluding this front page)

INSTRUCTIONS

AnswerALL the questions.

Write clearly and neatly.

Numberthe answersclearly.

inn

No calculators or cell phonesare allowed

SECTION A [15 marks]

Answer TRUEor FALSE (Each question carries 1 mark)

10.

11

12.

13.

14.

15.

Social engineering is a crime in which an impostor obtains key pieces of personal

information to personate someoneelse.

Sniffers enable hackers to steal proprietary information from anywhere on a network

including email messages, companyfiles and confidential reports.

Expert systems workin limited domains.

For a firm, organisational resources are neededto transform data into knowledge.

A protocolis the main computerin a telecommunications network.

The digital signal is represented by a continuous waveform.

One of the benefits of enterprise systems to an organisation is the reduction of

inventory and inventorycosts.

Marketing modules in Customer Relationship Management (CRM) systems would be to

providetools for identifying profitable and unprofitable customers.

Clicking repeatedly on the online ads of a competitorin order to drive the competitor's

advertising costs up is called click fraud.

A SQL injection attack takes advantage of vulnerabilities in poorly coded web

application software to introduce malicious code into a company’s systems and

networks.

. The cost of a project is based on the time to complete a project multiplied by the cost

of human resources required to complete the project.

The worth of systemsfrom a financial perspective essentially revolves around the issue

of return on invested capital.

A dataflow diagram offers a logical and graphical model of information flow,

partitioning a system into modules that show manageable levels of detail.

The oldest method for building information systems is the systems development

lifecycle.

Data redundancy occurs whendifferent divisions, functional areas and groupsin an

organisation independently collect the same piece of information.

SECTION B [15marks]

Select the correct answer (Each question carries 1 mark)

1. Atemporary agencyis having seriousdifficulties placing temps because few of them

are familiar with Internet search. Investing in training software to enhance the

workers’ skills is an example of using technology to achieve whichof the following

business objectives:

a)b)c)d)e)

Customerand supplier intimacy

Survival

Operational excellence

Improved decision-making

New products and services

2. Ina business hierarchy, the level that is responsible for monitoring the daily

activities of the businessis:

a)b)c)d)e)

Middle management

Service workers

Production management

Operational management

Knowledge workers

function is responsible for identifying customers:

Finance and accounting

Human resources

Manufacturing and production

Sales and marketing

Distribution and logistics

4. Anorganisations’ culture are:

a) The forces or institutions surrounding an organisation

b) Assumptionsthat define the organisations’ goals and products

c) A system usedto define a hierarch within an organisation

d) The routines for providing goods and services

e) Unofficial behind-the-scenesefforts to influence power

5. Firms use a strategy to provide a specialized productorservice for a

narrow target market better than competitors:

a) Product differentiation

b) Market niche

c) Masscustomisation

d) Processefficiency

e) Low-cost leadership

6. Which of the following represents the primary activities of a firm?

a)

b)c)d)e)

Inboundlogistics, operations, outbound logistics, sales and marketing,

services

Inboundlogistics, operations, outboundlogistics, technology, services

Procurement, inboundlogistics, operations technology, outboundlogistics

Procurement, operations, technology, sales and marketing, services

Organisation infrastructure, human resources, technology, procurement

7. The expenses incurred by a customeror companyin lost time and resources when

changing from one supplier or system to a competing supplier or system are known

10.

as:a)b)c)d)e)

Retention costs

Preservation costs

Differentiation costs

Switching costs

Variation costs

Whichof the following best describes intellectual property?

a)b)c)d)e)

Intangible property created by individuals or corporations

Unique creative workorideas

Tangible or intangible property created from a unique idea

The expression of an intangible idea

Any tangible or intangible property within the creative arts

Which legal mechanism grants the owner exclusive ownership of the ideas behind

an invention for 20 years

a)b)c)d)e)

Copyright

Trademark

Patent

Trade Secret protection

MoU

Comparedto traditional goods, digital goods incur:

a)b)c)d)e)

Lowerdistribution costs

Higher marginal costs per unit

Equivalent copying costs

Similar inventory costs

Less disintermediation

11,

12.

13.

14.

15.

In which of the following internet business models does a merchant create an online

digital environment that enables people with like interests to share information:

a) Content provider

b) Community provider

Cc) Market creator

d) Service provider

e) Portal

Geo-advertising sends ads to users based on their:

a) Homeaddresses

b) GPS locations

c) Shopping preferences

d) Website behaviours

e) Google mapssettings

Which ofthe following is not a business value of an enterprise system?

a) Varied standard practices and data

b) Organisation-wide information for informed decision-making

c) Improved operational efficiency

d) Quick response to customer requests

e) Reduced redundancyof systems

A supply-chain driven by actual customer orders or purchasesfollows a

model:

a) Push-based

b) Build-to-stock

c) Pull-based

d) Replenishment-driven

e) Optimised

Whichof the following projects is the riskiest:

a) A project that managers are concernedwill affect their rates and job

descriptions

b) A project that requires technical expertise than a firm’s IT employees do not

have

c) A project that has strict deadlines, or sales will suffer

d) A project that will automate manyclerical duties

e) A project that will displace employees

SECTION C [70 marks]

Answerall questions from this section

Question1

a) Explain five (5) ways a business can generate business value by adopting enterprise

systems. (5]

b) Examinethefive (5) likely challenges in supply chain management? [5]

c) Discuss five (5) reasons why an organisation would adopt a CRM system [5]

d) Describe five (5) challenges posed by using enterprise applications. [5]

Question 2

a) Outline five (5) benefits of e-commerce. [5]

b) Compare and contrast the B2B and B2Ctypes of e-commerce. [4]

c) Define the following six (6) e-commerce business models [6]

e Portal

e E-tailer

e Content provider

e Transaction broker

e Market provider

e Service provider

d) Describe five(5) factors that can be the potential downside to e-commerce

[5]

Question 3

a) Analysesix (6) benefits that can be derived from introducing sound Knowledge

Managementin a business. [6]

b) Discuss the five (5) components of an expert system. [5]

c) What are thefive (5) advantages that an expert system can contribute to an

organisation? [5]

d) Compare and contrast the following intelligence techniques in Knowledge

Management:fuzzy logic versus machine learning. [4]

Question 4

a) Give a definition of conversion in the systems developmentprocess. [2]

b) Discuss four (4) conversion strategies in the systems developmentprocess.

[8]

End of exam