DEcEmbEr 2015

in thisissuE

2 Xerox / JEB Promotion3 JEB Sales Dept. News4 JEB Sales Training5 Document Centre

Calendar Special

6 JEB Cancer Awareness7 JEB & IBM Cloud

Service8 SurePay at Sagicor9 Massy United Insurance

Sponsors Regatta

Look out for exciting ads and promotions on J.E. Bergasse, SurePay and Cartridge World on the LCD screens at the departure lounge at George FL Charles Airport

(behind immigration desk and in baggage claim area).

Where has this year gone? It seems that time is moving faster and faster. However, here we

are at the end of another interesting and challenging year, so allow me to say a heartfelt thank you for your continued support. It is your patronage that enables J.E. Bergasse to consistently invest in our knowledge and training so as to offer the latest technologies to Saint Lucia and to constantly improve our client support offerings.

The technology sector is one of the most dynamic in the world. The need to modify and adapt is continuous and at J.E. Bergasse we appreciate this opportunity as we believe it brings out the best in us; helping us strive further to provide our valued customers with life enriching solutions and services at all times. We are motivated to remain an innovative leader and continually strive to exceed our customers’ expectations by providing them a better customer experience, and at the same time inspiring and uplifting the community in which we operate.

One of J.E. Bergasse’s key focus areas has always been the utilization of the latest technology to provide our customers with the best user experience available. In order to achieve this, we constantly upgrade our

offerings and have invested heavily to insure that we meet that goal.

J.E. Bergasse is a success story that would not be possible without the contribution of our customers and dedicated employees who have shared our incredible journey thus far. We look forward to continuing to serve and engage with you all, as stakeholders in our future. We appreciate the ongoing support received from those who are interested in JEB’s activities and pledge to continue in our efforts to exceed expectations.

From the Directors, the Management, and the Staff let me take this opportunity to wish all our customers and their families the very best for the upcoming season, filled with Joy, Peace and Prosperity as we look with optimism to the New Year.

Thank you for taking the time to peruse our Newsletter, ‘JEB Links’, and I wholeheartedly welcome any constructive feedback you may have.

Anthony BergasseManaging Director

©2015 J.E. Bergasse & Co. Ltd. Links Newsletter is a publication of J.E. Bergasse & Co. Ltd. All Rights Reserved. This publication may be freely viewed and distributed as intended in its entirety. No part of this publication may be reproduced, stored, or transmitted, in any form or by any means, electronic, mechanical, or otherwise except as noted above, without the expressed permission of the publisher.

Seasons Greetingsfrom all of us, to you and yours!

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J.E. BERGASSE & COMPANY LTD.JEB Bldg., Vide Bouteille, P. O. Box 102, Castries, Saint LuciaTel: (758) 456-6500 | Fax: (758)451-9226 or 456-6508Email: sales@jebergasse.com Website: www.jebergasse.comSupporting you... with all your business needs! jebergasse

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News from the JEB Sales Department

Shona Charles is the lucky winner of a trip to Las Vegas for achieving the highest % of sales growth for the period of June 2014 to June 2015. As advised by her Manager -Debra Ross, ‘not only did she succeed in growing her sales year over year but she also achieved her target in all sales categories‘.

Shona Charles receiving her prize from Debra Ross - Sales Manager, B2B

eCommerce, Office Supplies & Stationery

Cornelius Ricardo Biscombe is the ‘Sales Executive of the Quarter’ of the 2014-2015 financial year. Ricardo achieved the highest sales and scored the most points for the 4th quarter. He was over target for all sales categories. Ricardo also again captured ‘Sales Executive of the Quarter’ for the period ending September 30, 2015.

Ricardo receiving his prize from Anthony Bergasse, Managing Director

Tenesha Hutchinson - Winner: Sales Representative of the 1st Quarter of the JEB Financial Year, 2015/2016

Shirman Alphonse - Winner: Sales Representative of the 4th Quarter of the JEB Financial Year, 2014/2015

Tenesha and Shirman receiving their prizes from Xavier Becker, Sales Manager -

Equipment, Software & Solutions

The Management and Staff extend a hearty Congratulations to both employees on an exceptional job carried out with this accomplishment.

EquipmEnt, SoftwarE &

Solution SalESpoSt SalES

DiviSion

3

News from the JEB Sales Department

managED print SErvicES - mpS

Our customers in St. Lucia are not much different from J.E. Bergasse. We are all really looking for ways

to maximize return for every dollar that goes out the door. But, did you know that PRINT is the third largest operating expense in most companies after rent and payroll? And, we will bet you are like most – 90% of clients can’t really track what they truly spend on PRINT. It’s more than ink and paper.

One of the most significant trends of the last decade has been a transition to Managed Print Services, also known as MPS. Here at J.E. Bergasse we have always invested in our people and in the tools required to embrace and perfect these technology trends. Recently three of our team members returned from intense MPS training in the USA with both Xerox and Lexmark. This intensive manufacturer training certifies that our personnel have the skills and the knowledge to deliver a solid MPS service to your organization. MPS is a program that will manage all aspects of your business printing devices, including printers, scanners, faxes and copiers. The optimization of these devices enables businesses to save money, produce less paper waste and increase efficiency. Here are just eight ways Managed Print Service (MPS) programs could benefit your company.

#1 - Analyze Your Printing NeedsAlthough your IT Department may be

quite capable, working with a trusted MPS provider offers time saving benefits. Our team of MPS specialists possess knowledge in printer fleet consolidation methods to ensure your business implements the proper equipment at an affordable price. Our in-depth analysis will consider all aspects of your business’s printing needs including scanning, printing, copying and faxing as well as peak performance needs and business requirements.#2 - Reduce “Local” Printers

One of the first things to be assessed is the need and use of local printers. Typically, they are inefficient and more costly than realized. These printers only service one user because they are rarely networked, which makes them inefficient in most business environments. They also often require unique cartridges that are typically more costly and cause purchasing and inventory tracking challenges.#3 - Streamline Printer Placement

Placing your printing equipment in easily accessible areas for an appropriate amount of employees will help improve workflow and maximize your device usage. Easy accessibility to this equipment is critical to the effectiveness of your employees. Too often, time is wasted walking across the building or to another floor for printed material. This decreases your employee’s ability to efficiently get their work done. We’ll assess your process and suggest productivity improvements.#4 - Replace Inefficient Devices

As your MPS provider, we can help you identify which machines are underperforming and replace or reposition with more efficient devices. We review your existing fleet to determine the best printing devices for your business needs and your budget. We consider things like your printing history and the capabilities and features needed to be successful.#5 - Automated Supply Delivery

Eliminate the need for ordering toner cartridges by entering into our MPS

program. We can monitor your devices and automate delivery of toner based on when your machines run low. This will keep your employees productive by eliminating equipment downtime caused by lack of supplies.#6 - Gain Predictability

An MPS program enables you to consolidate your costs (and vendors) which provides the ability for a consistent monthly investment. By entering into a partnership with J.E. Bergasse as your MPS Provider, there will be no more surprise maintenance or unpredictable printing costs.#7 - Train Employees On New Technology

IT departments are often focused on their regular tasks. Training employees and fixing their printing problems isn’t their top priority and usually is the first task to get put on the back burner. Let J.E. Bergasse remove that burden from your I.T. team. We can assist in employee training and provide help desk support for all print issues. #8 - Manage Remote Printing

With mobile printing, your employees will be able to print remotely from off-site locations, from any device (smartphone, tablet, etc.). This could provide many improvements for your business. For example, an employee doesn’t have to come into the office to print important paperwork and other employees don’t have to spend precious time looking for the document to print for them. If your business supports, or would like to support, a mobile print environment, J.E. Bergasse can help establish, maintain and provide troubleshooting support.

It doesn’t matter what size your operation is, if you want to get output costs under control and set the stage for improvements in productivity and work process, you have to start with an assessment. Contact J.E. Bergasse today to schedule your MPS Assessment!

4

Shirman Alphonse, Tenesha Hutchinson and Jovan Marshall

J.E. Bergasse is pleased to announce our continued commitment to the fight against breast cancer and to assist in

finding a cure, this being recognized with our pledge in the 2nd year as a Gold Sponsor of the CFL/Yoplait Walk for Cancer, which took place on November 1, 2015. This annual event was created around the global Yoplait “Save Lids to Save Lives” campaign, which is devoted to supporting breast cancer research and advocacy. The annual “Save Lids to Save Lives” campaign

is “Friends in the Fight” and our commitment to this cause is symbolic of the true meaning of friendship, which is to assist those in need. We encouraged persons to show their support for this campaign by joining us in the ‘Friends in the Fight’ initiative.

J.E. Bergasse & Company Ltd is doing even more to support the fight against breast cancer, as part of the company’s observance of Breast Cancer Awareness Month, we are donating 1% from purchases on all products listed on our Web

Store Front, shop.jebergasse.com. Proceeds will be donated to the Saint Lucia Cancer Society.

The J.E. Bergasse & Company staff all wore pink on October 16, 2015 in recognition and support for breast cancer awareness. For more information on other efforts and activities for cancer awareness month, please visit the company’s facebook page at: www.facebook.com/jebergasse

J.E. Bergasse & Company Ltd.Supports Breast Cancer Awareness

6

IBM & J.E. Bergasse Cloud/SaaS Review Presentation was held on Thursday, October 8th from 10:45 am - 12:15 pm at the J.E.B Building in Vide Bouteille. This presentation was specifically designed for business leaders & information technology leaders to provide them with the opportunity to hear from our IBM Software Manager and IBM Cloud Manager as they presented an update on Cloud / Software As a Service (SaaS). Some of the Cloud offerings covered:1. Mobile As A Service (MaaS 360)2. Intelligent Operations Center (IOC)3. Kenexa Workforce Solutions (Talent Acquisition, Succession Planning,

Social Learning, OnBoarding, Recruitment, Testing & Selection, Surveys, Process)Mapping & Management (Blueworks Live and BPM) Web Fraud, Malware Protection (Trusteer) Secure File Transfer (Sterling) Database as a Service(Cloudant) Internal & External Reporting (Cognos Disclosure Management) Forms/Portal (Webforms) Strategic Supply Management (Emptoris) Email (Verse)

4. Business Analytics (Cognos Tm1 on Cloud) Application Development (Worklight) Enterprise Asset Management (Maximo) Customer Digital Experience (Tealeaf) Integrate Back End Systems (Cast Iron)

Did you know that J.E. Bergasse now has an on-line

web store front?

SAVE 5%by ordering

online

You now have the ability to get quotes and order on line right from your desktop and you save 5% on every

item when you order through the web.You can search, find and see images

for all the products your business needs, know if it is a stocked item or not and know what you will pay in E.C. dollars.

If necessary, clients can send their order for approval before submitting to J.E. Bergasse for shipment. Clients also have the ability to set up budgets and track spending against these budgets and send to a Manager for approval if spending is over budget.

Your J.E. Bergasse Account Manager will check every order for accuracy before shipping and advise you if there are any issues to be resolved.

• No more faxing or wondering if the order was received.

• No more having to call to get pricing or to ask for copies of invoices.

• You will know which items are stocked and which items are not.

• You can set up “Favorites Lists” so that you will always know your item codes.

• Have access to your sales order history for ease of re-ordering.

This on-line web storefront is available through all web browsers as well as mobile phones, tablets, laptop’s, PC’s and other devices connected to the Internet.

There is many more cost saving features in which we think your company will be interested. For more information or to schedule a demo, call your Account Manager, email sales@jebergasse.com or sign up at http://shop.jebergasse.com then click on “New Customer Signup”

We look forward to making your work day easier! Remember, there will never be a cost to you for this service!

7

You can now make payments atSurePay for the following biller

Choiseul Credit Union (Co Op) (3 J E M Salmon Street, Choiseul - 15 Bridge Street, Soufriere)

Dennery Community Credit Co Op Society (High Street, Dennery)

Eroline Foods (Soufriere)

Fond St. Jacques Credit Coop Society Ltd. (Church Street, Soufriere - Ti Bough, Fond St. Jacques)

gl foodmarket (Baywalk Shopping Mall, Rodney Bay)

Glace Supermarkets (Marisule - Bridge Street, Castries)

Laborie Co-Operative Credit Union Ltd. (Allan Louisy Street, Laborie - Clarke Street, Vieux Fort)

Mon Repos Eastern Co operative Credit Union (Mon Repos - Micoud)

Mabouya Valley Co-operative Credit Union Ltd. (Mabouya Valley, Richfond)

National Farmers & General Workers Co-operative Credit Union (Lamar Building, 1st Floor, Bridge Street, Castries - Orange Park, Bois D’Orange, Castries - Louisville Office, Clarke Street, Vieux Fort)

Massy United Insurance (Vide Bouteille, Castries)

Police Credit Union (31 Bridge Street, Castries)

Saltibus Cooperative Credit Union (Piaye, Choiseul - Saltibus)

SouthWell Inc. (Clarke Street, Vieux Fort)

St. Lucia Workers Credit Union (#9 Grass Street, Castries - Gablewoods Mall, Sunny Acres, Castries)

ALL Super J IGA Supermarkets

The Document Centre (Bourbon Street, Castries - Charlery Building, Vieux Fort)

West Coast Credit Union (Anse La Raye - Canaries)

Massy United Insurance Silver Sponsors of the 2015 Mango Bowl Regatta

As St Lucia Yacht Club counts down to the fourth Saint Lucia Mango Bowl Regatta, it looks like a bigger and

better event is expected for the island’s popular international yacht race, which takes place in Rodney Bay from November 27th to 29th.

This year, Massy United Insurance continues its collaboration as a main sponsor, along with IGY Rodney Bay Marina and other corporate sponsors. Massy United Insurance has always had a strong bent towards supporting youth and sports activities, but competitive sailing is a relatively new inclusion into their corporate social responsibility strategy in St Lucia.

“Massy United Insurance is proud to be associated with the Mango Bowl Regatta. We are particularly pleased that in assisting, event organisers, The Saint Lucia Yacht Club, we are also indirectly supporting their youth sailing programme

which feeds into this event. As a trusted authority in marine insurance, we aim to continually provide an unprecedented level of service to the marine sector,” says Faye Miller, General Manager - United Insurance Agents (Saint Lucia) Ltd, Agents for: Massy United Insurance Ltd.

As they have every year, Mango Bowl organizers are hoping that more local sailing enthusiasts as well as newcomers who are interested in seeing what a big boat regatta looks like, will join in the regatta. An open invitation is extended to the public to come and enjoy the spectacle of sailing, as well as the social events.

For the full itinerary, and registration forms for Mango Bowl 2015, visit www.stluciayachtclub.com or email slycsecretary@gmail.com

SAINT LUCIA YACHT CLUBNOVEMBER 27th - 29th 2015

9

United Insurance Agents (Saint Lucia) Ltd undergo another successful year of AML Training!

United Insurance Agents (Saint Lucia) Ltd Staff awarded ‘Caribbean Certificate of Insurance Practice’

The staff of United Insurance Agents (Saint Lucia) Ltd were the beneficiaries of Anti-Money Laundering (AML)

training on Tuesday November 3, 2015 from the Financial Intelligence Authority (FIA). Under Schedule 2, Part A of the Money Laundering (Prevention) Act, the staff of insurance companies are required to receive AML training on an annual basis.

The entire staff of United Insurance Agents (Saint Lucia) Ltd., including its directors and sales people, reported for training, which was very ably facilitated by the Director of the Financial Intelligent

Authority (FIA) in person.The topics covered during the training

included:1. A review of St Lucia’s Anti Money

Laundering legislation2. Customer Due Diligence3. High Risk CustomersDuring the training staff were

encouraged to ask questions and many profited the opportunity to seek clarification on topics covered, as well as, other general compliance issues. We take this opportunity to thank the office of the Financial Intelligent Authority for their continued support.

Insurance personnel, Juanita Charles, Sharon Ambrose and Kevin Mathurin were the recipients of the ‘Caribbean

Certificate of Insurance Practice’, from the Association of the Insurance Institutes of the Caribbean. Kevin Mathurin attained the highest score in the Caribbean. The Association of Insurance Institutes of the Caribbean is one of the entities mandated

to train regional insurance personnel. The institute was established as a result of the need for a Caribbean qualification in the region especially since the CII (Chartered Insurance Institute) of the UK had forged closer ties with Europe and it was found that the syllabus was becoming more irrelevant to the Caribbean and, more importantly, the cost was becoming prohibitive.

Sharon, Kevin, Juanita with their manager, Faye Miller, proudly displaying their awards

Kevin presented with his certificate by Anthony Bergasse

11

ComplimentsOF THE SEASON

FROM THE BOARD OF DIRECTO

RS,

MANAGEMENT AND STAFF OF...

One of the pleasures of the Holiday Season is the chance to say “thank you” for your contributions to our success.

Our warmest thoughts and best wishes for a wonderful Holiday Season and very Happy New Year

Thursday, December 24, 20158:30 am - 1:00 pm

Please be advised our opening hours remain the same except for the following days:Thursday, December 31, 20158:30 am - 1:00 pm

Monday, January 4, 2016Business resumes at all locations

J.E. BERGASSE & COMPANY LTD.JEB Bldg., Vide Bouteille, P. O. Box 102, Castries, Saint LuciaTel: (758) 456-6500 | Fax: (758)451-9226Email: info@jebergasse.com Website: www.jebergasse.comSupporting you... with all your business needs! jebergasse

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