search experience management - techniques for search success
DESCRIPTION
Search Experience Management - Techniques for Search Success. Matt Taylor, Funnelback UK [email protected] @ mattletaylor 07786 555116. age nda. intro duction. i ntro duction sem. i ntro duction sem techniques important to us. i ntro duction sem techniques important to us - PowerPoint PPT PresentationTRANSCRIPT
Search Experience Management - Techniques for Search Success
1
3
agenda
4
introduction
5
introductionsem
6
introductionsemtechniques important to us
7
introductionsemtechniques important to uslet’s take a look
8
introduction
9
Professor David Hawking
Advanced technology◦Ranking algorithm◦Contextual navigation◦Early binding lock/key◦Fine Tune algorithm
CSIRO research project20 years in development
Rapid customisationFlexible look-and-feel
10
sem
11
We all know search……. …don’t we?
Engage through a curated and intuitive journey
Bring simplicity to chaos
Provide human sensibilities during the process
Create an emotional bond through search intimacy
Design must touch every aspect of the UX
12
But what makes a good experience?
13
14
15
What about managing the experience?
16
important techniques
17
Gain a true understanding of the problem Breaking it down into small ‘chunks’ Delivering in phases Iterative testing throughout
18
Techniques important to us
Combining our advanced technology
◦ Advanced auto-complete
◦ Query blending of the results set ◦ Fine tune
With advanced design
To create enviable navigation paths
◦ Faceted navigation
◦ Context aware results ◦ Live and dynamic navigation
19
Techniques important to us cont..
20
The biggest challenge is often normalising results from many systems into one result set
Is not easy
Is not solved via a big-bang approach
Requires a lot of planning
Requires significant input from the data’s owner
But…….it can be successful
21
Search of Enterprise systems
22
Let’s see it in action
