seamlessly detect and react to it-service related problems
TRANSCRIPT
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Seamlessly detect and react to IT-service related problemsSummer Webinar Series: August 30th, 2017
Peter Hack
@hackatdt
Peter HackSolutions Architect - Dynatrace COE
IT Professional and Tech evangelist
15+ years IT Systems, Infrastructure, and APM
Travel enthusiast
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>Name: auhy67p>Age: 13y 6m 4d>Type: Oak>Location: Segment 13r6c9>Purpose: Next week’s camp fire
From this…
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>Name: tree0123>Age: 130y 2m 9d>Type: Oak>Location: Segment 1r1c6>Purpose: Houses monolithic tree house
…and this…
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To this!
It was this one!
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The hero we need…
One Agent to monitor them all
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CMDB
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Enterprise Monitoring
OneAgent Elastic hyper scale A.I. poweredFull stack
SaaS ManagedDynatrace
Digital experience analytics Application performance Cloud, container, infrastructure
API driven automation
Incidents | CMDB
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+ = smarter together!
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It’s ready! Just install the app!
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Up and running in 5 min!
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1: Dynatrace problem notification
• Integrate Dynatrace root-cause and impact of detected incidents seamlessly with ServiceNow remediation workflows.
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2: Dynatrace detected incidents are mapped to CIs
• Automatically map affected configuration items (CIs) with ServiceNow incidents.
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3: Dynatrace Agent based real-time discovery
• Feed OneAgent auto discovered software services and their relation into ServiceNow CMDB.
• Agent based information is fed into ServiceNow in real-time!
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4: IT Operations management
• Provide single event information to fill ServiceNow operations management module.
• Dynatrace acts as event source for the ServiceNow ITOM module.
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5: Automatically generate a software service map
• Automatically provide Dynatrace real time topology information into ServiceNow dependency maps.
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Takeaways
• Problem Notifications with RCA into ServiceNow
• Detected incidents mapped directly to Cis
• Real-time discovery and synch with CMDB
• Live event source for ITSM/ITOM modules
• Auto-generated software service maps
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“What if I use a CMDB other than ServiceNOW?”
Open Q&A
Use the Question Feature in GoTo Webinaror post it later to https://answers.dynatrace.com
Some helpful links… Dynatrace SaaS Trial: https://www.dynatrace.com/trial
Blog: https://www.dynatrace.com/blog/tag/servicenow
YouTube Channel: http://bit.ly/dttutorials
Education: http://university.dynatrace.com
Forums http://answers.dynatrace.com
Dynatrace Documentation: https://www.dynatrace.com/support/doc/
PurePerformance Podcast: http://bit.ly/pureperf
www.dynatrace.com
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