sdcn13 -day1- from shifting tin to taming transaction by andy jones
DESCRIPTION
From shifting Tin to Taming Transaction by Andy Jones - Xerox Xerox has an iconic history of innovation. They lead in their experience of transformation from a conventional high tech manufacturer to a services business. This presentation will describe how creating new revenue from their services business model has been key to continued success.TRANSCRIPT
From Shifting Tin toTaming Transactions
Andy Jones19 November 2013
Innovation
April 10, 2023 Xerox Confidential3
Modest Beginnings
90s
Facilities management
and consulting services
April 10, 2023 Xerox Confidential4
Clear Ambition
2004
New Xerox Global
Services
90s
Facilities management
and consulting services
April 10, 2023 Xerox Confidential5
Tuning into Clients
2004
New Xerox Global
Services
2005
Continued investments to
improve capabilities
90s
Facilities management
and consulting services
April 10, 2023 Xerox Confidential6
Getting Out of Our Box
2004
New Xerox Global
Services
2005
Continued investments to
improve capabilities
90s
Facilities management
and consulting services
April 10, 2023 Xerox Confidential7
Harnessing Innovation
2004
New Xerox Global
Services
2005
Continued investments to
improve capabilities
90s
Facilities management
and consulting services
8 April 10, 2023 Xerox Confidential
Building for Success
2004
New Xerox Global
Services
2005
Continued investments to
improve capabilities
2006/7
Mega deals and capabilities go global through shared delivery
90s
Facilities management
and consulting services
April 10, 2023 Xerox Confidential9
New Opportunities
2004
New Xerox Global
Services
2005
Continued investments to
improve capabilities
2006/7
Mega deals and capabilities go global through shared delivery
90s
Facilities management
and consulting services
April 10, 2023 Xerox Confidential10
The Step Change
2004
New Xerox Global
Services
2005
Continued investments to
improve capabilities
2006/7
Mega deals and capabilities go global through shared delivery
2010
Acquired ACSLargest independent
BPO player
90s
Facilities management
and consulting services
April 10, 2023 Xerox Confidential11
“A World Made Simpler”
http://www.youtube.com/watch?v=kEnRQAz2Fqg
April 10, 2023 Xerox Confidential12
• Managing Financial Expectations
• Nurturing People and Culture
• New Approaches to Business Management & Governance
• Turning Development into Innovation
• From Customers to Clients
.. and many Lessons Learnt
2004
New Xerox Global
Services
2005
Continued investments to
improve capabilities
2006/7
Mega deals and capabilities go global through shared delivery
2010
Acquired ACSLargest independent
BPO player
90s
Facilities management
and consulting services
2013
> 50% worldwide revenue from
services
April 10, 2023 Xerox Confidential13
April 10, 2023 Xerox Confidential14
