day1 etiquetteandbehavior
TRANSCRIPT
Objectives1. Identify employer expectations.2. Discuss appropriate work habits.3. Identify good citizenship skills.4. Identify appropriate interviewing
skills.
Good Manners and Etiquette Difference:
Good manners are rules for common actions of courtesy and politeness.
Etiquette describes the use of proper customs in social and business life; these may change over time
General Manners Be considerate of
others show respect use “excuse me” listen to people
before making suggestions
be patient
Offer assistance compliment good
work learn, remember
and use people’s names
be courteous, kind, polite, and fair
General Etiquette Personal Manners When Meeting New
Friends Telephone Courtesy Personal Relations Table Manners
Personal Manners When Meeting New Friends
DO Smile Firm handshake stand for a lady repeat a new name use “you” more than
“I” introduce new
friends to others
DO NOT use “knuckle-buster”
handshakes do all the talking use foul language try to always be
funny and the center of attention
say bad things about others
Proper Handshake Firm, but not bone-
crushing Lasts about 3 seconds May be "pumped"
once or twice from the elbow
Is released after the shake, even if the introduction continues
Includes good eye contact with the other person
Telephone Courtesy “Hello, this is ________ speaking. May I
help you?” Stay away from negative comments. “May I ask who’s calling?” When taking a message, include the
date and time of call, caller’s name and telephone number.
Personal Relations Important to the success of anything. First look at yourself Attitude is one’s outlook on life, may be
positive or negative. Should try to maintain a positive
attitude
Reasons to have a positive attitude The future depends largely on the
opinion of others. More motivating and makes one more
energetic, productive, and alert. More pleasant to be around. Effect co-workers Builds self-confidence