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The Scrum Master as a Team Coach

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What could you need?

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From heuristic to structure

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Your Roles as Scrum Master

How do you approach the SM role?

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KnowledgeSocial

Structure

What does it mean for you?•Chances? •Blind spots?

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Now create Groups

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Many roles at once - I

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I’ve  done  X

Mentor

Good,  now  try  Y

What  else?

I  will  try  Y

Coach

Agile,  agile,  ...

Evangelist

Technical  Expert

Many roles at once - II

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Mediator

Green!

Yellow!

Blue?

Let’s  do  it!

MoFvator

X  works  like...

Trainer

Facilitator

Green!

Yellow!

IntenFon?

What are your real roles?

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CoachTrainer

Mentor

Technical Expert

EvangelistMediator

Motivator

Facilitator

Your real Scrum Master Roles•“Measure” yourself on the scale•Discuss with a colleague the implications

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CoachTrainer

Mentor

Technical Expert

EvangelistMediator

Motivator

Facilitator

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About a topic...

Approaching a topic...

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Knowledge

Social

Knowledge

Structure

Think of your team members...•How do they approach their daily problems?•What is limiting them?•How could you support them?

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Knowledge

Relationship Structure

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Team Cohesion

Cohesion•How much a team likes to stay together•Cohesion•Task•Social•Emotional•Perceived

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Cohesion

Collective Efficacy

Performance

Task Cohesion

Social Cohesion

Emotional Cohesion

Perceived Cohesion

Cohesion

Collective Efficacy

Performance

Task Cohesion

Social Cohesion

Emotional Cohesion

Perceived Cohesion

Cohesion

Collective Efficacy

Performance

Task Cohesion

Social Cohesion

Emotional Cohesion

Perceived Cohesion

Team Cohesion

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Cohesion

Collective Efficacy

Performance

What about motivational games?

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Cohesion in your Team•Sources of Cohesion?•Based on what observations?•Possible interventions to increase Cohesion?

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Task Cohesion

Social Cohesion

Emotional Cohesion

Perceived Cohesion

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Ecology

Ecology

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Advantages of the new

Advantages of the old

Disadvantages of the old

Disadvantages of the new

CHANGE?NO CHANGE?

Ecology in your team

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•Think of a recent “resistance” to a change...• ...What Ecology problems could you have?

Advantages of the new

Advantages of the old

Disadvantages of the old

Disadvantages of the new

CHANGE?NO CHANGE?

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Values

What are Values?

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•How do you use them?

Communication

Simplicity

Feedback

Courage

Reliability

Quality Honesty

Transparency

Values: Nominalisations•Example: Honesty => be honest

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be honest

Who? With whom?

How exactly?

Context?

About what?

When?Exceptions?

Validity?

And what about Beliefs and Goals?

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Solution...•Avoid “Values”

•Boundaries, emergence•Set Goals•Challenge Beliefs•Reflection processes•Support group dynamics

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Promote “Quality” in your team

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•How would you do that?

•Boundaries, emergence•Set Goals•Challenge Beliefs•Reflection processes•Support group dynamics•Remember ecology!

Questions?

Now or per email ppugliese: [at] connexxo [dot] com

Pierluigi Pugliese

http://blog.connexxo.com

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