scrum gathering minneapolis · state of us tech, using agile to drive positive disruption and...
TRANSCRIPT
Scrum Gathering Minneapolis
Online TechnologyGovernmentManagement Consulting
April 16, 2018
Michael de la [email protected]@hearthealthyscr
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
Why is this so exciting?
All three topics based on personal experience
Online technology will disrupt agile
coaching and training
The US Government will be a large
source of demand for agile
The entry of management
consultants into the agile space
threatens to destroy the world
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
Online technology will disrupt agile coaching and training
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
Online agile user groups make it easy to share knowledge
• Access to monthly agile user groups is possible only in geographic areas with high ‘agile density’
• F2F agile groups wrestle with many problems –food, space, cost
Structure is almost identical to a face-to-face group.
Problem1 2 3
Online agile user group Benefits
• Significant aggregation of interest
• Access to very high-quality speakers
• Great for certain personality types
Online Agile User Group: Attendees increased from 4 to 20 in 6 monthsWork done by
Alexander Frumkin,
a San Francisco
area agile coachMore information:
https://www.eventbrite.com/
e/agile-practitioners-online-
special-interest-group-
tickets-36077353335
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
A 360 degree camera supports self-observation and learning at a billion dollar company
• Self-observation is difficult.
• Asking for help is rare.
360 degree camera (Nikon KeyMission 360) with software.
Problem1 2 3
Solution Benefits
• 360 degree review of people’s responses during Scrum Retrospective
• Increased coaching requests
Work done by Elena Vassilieva, the Agile Creative CoachMore information:https://www.infoq.com/articles/virtual-reality-disrupt-coaching
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
Personalized adaptive learning will provide customized training for all
Sources: https://www.td.org/magazines/td-magazine/personalizing-adaptive-learninghttp://www.alosilabs.org/
• System adapts content for each learner.
• For certain types of content performance matches 1-1 tutoring at a much lower cost.
• Instructors receive feedback on which content chunks work and which are needed.
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
AI will provide a ‘coach in a box’
An AI married with a ‘system of work’ tool will be able to give smart, real time, context sensitive advice.
Initial systems will be rolled out within two years
When your user stories take more than two days to
complete they usually have serious defects.
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
Online technology predictions
PredictionJune 30, 2019
Thousands of people will have participated in agile activities in virtual reality (e.g., story mapping or an online conference).
End of 2019
Scrum Alliance will run a Virtual Gathering
End of 2019
Thousands of people will have taken an online agile course which they consider to be excellent.
End of 2020
At least one large, credible agile /Scrum certification organization will be running agile/Scrum certification courses in virtual reality.
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
What you can do
Spend an hour in virtual reality
Attend an online agile user group
Start an online agile user group
Record a conversation with a 360 degree camera
Create a company-centric online training course by documenting what you are doing
Do
Experience
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
Online technology pair and share activity
How will online technology impact your agile life? (30 seconds)
Find a partner and share(60 seconds)
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
The US Government will be a large source of demand for agile
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
The failure of Healthcare.gov spurs interest in agile
• Healthcare.gov fails, President Obama apologizes for a non-functioning website for the first time ever.
• Health and Human Services Secretary Kathleen Sebelius is fired, the first known cabinet Secretary to be fired over a failed IT project
• About ten people, several from Google, parachuted in and saved it
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
Agile coach Nicola Dourambeis speaks with President Obama at the White House
• In August 2014 agile coach Nicola Dourambeis traveled to the White House with other software experts to discuss ‘the state of US tech, using agile to drive positive disruption and innovation’
• Obama joined them for 30 minutes and discussed agile with Nicola
Federal government then created two programs:• 18F• U.S. Digital
Service
18F partners with federal agencies to improve the user experience of government.
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
States have followed the federal government’s lead
“California Department of Technology officials have treated the project as a means of pilot-testing agile methods”
Source: https://cwds.ca.gov/posts/california-conducting-national-search-for-agile-development-chiefhttp://www.govtech.com/biz/ Californias-Agile-Child-Welfare-Project-Awards-Bid-to-CivicActions.html)
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
Cost and skill evaluation are significant challenges
Standard contracts (fixed cost, time & materials) are a huge blocker
GSA schedules with roles above $1500/day are rare, making top end agile coaching and training unaffordable.
Legacy government contractors have large advantage.
Government contract managers and IT managers struggle to select based on skill –significant preference for lowest cost bidder.
‘I felt exactly how you would feel if you were getting ready to launch and knew you were sitting on top of 2 million parts — all built by the lowest bidder on a government contract.’ – John Glenn
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
What you can do
Show up to an agile meetup where there are likely to be government employees
Talk to a state employee about they develop software
Talk to your city council representative or mayor about agile
Participate in an government agile RFP
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
How will the government’s interest in agile impact your agile life?(30 seconds)
Find a partner and share(60 seconds)
Government pair and share activity
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
The entry of management consultants into the agile space threatens to destroy the world
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
Agile is split into two camps: Corporate agile and Anarcho-agile
Right side• Gandhi• MLK• Oneida
Timothy Leary Blockchain
• Focus on business results (profit, revenue)• Pro-status quo• Traditional management consultants• Reinforces existing economic, social, political (ESP)
structure• Optimization (reducing costs, operational efficiency)• Change the system, not the goals
Anarcho-agile
Blockchain Timothy Leary
Martin Luther King Jr.
Gandhi
Corporate agile• Focus on freedom, emancipation• Anti-status quo• Continuation of human rights movement• Seeks to fundamentally change existing ESP• Transformation• Change the goals
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
A
McKinsey partners have behaved in a criminal and illegal
manner over the past ten years
McKinsey illustrates the problems with a management consulting approach to agile
B
McKinsey’s understanding of agile
is poor
C
McKinsey is unlikely to be able to improve
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
South Africa scandal: Banned by Barclays, Standard Chartered, Coca Cola SA
McKinsey partners have behaved in criminal and illegal ways
McKinsey bilks State Farm
Managing partner Rajat Gupta went to jail for insider trading
2014 2016 2017
A
1 2 3
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2014: McKinsey Managing Partner Rajat Gupta goes to jail for insider trading
The bad thing Mr Gupta did was pass confidential information, disclosed only to the board of Goldman Sachs, to Raj Rajaratnam, a hedge-fund manager.
Source: https://www.economist.com/blogs/schumpeter/2012/10/rajat-gupta
1
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2016: McKinsey bilks State Farm
Source: http://www.chicagotribune.com/business/ct-mckinsey-indictment-0106-biz-20160105-story.html
It's a question many businesspeople have quietly asked themselves: Just what do consultants do for their money?
According to a federal indictment unsealed Monday, the answer for one former partner at McKinsey & Company's Chicago office and his colleague at State Farm was "not much."
2
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2017: McKinsey’s South Africa scandal causes Coca Cola, Barclays to cut ties
3
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McKinsey’s understanding of agile is poor
Misapplies Spotify model
Misunderstands Scrum
Recommends waterfall
B
1
2
3
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McKinsey recommends waterfall to Healthcare.gov in 2013
1
Source: https://www.washingtonpost.com/apps/g/page/ politics/mckinsey-report-on-problems-with-healthcaregov/601/
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
"The practical thing is literally taking two to three layers out of an organisation, that is where there can be consequences for middle management," Mr Barton told The Australian Financial Review in an interview.
Barton quote: http://www.afr.com/business/accounting/expect-an-earthquake-every-three-years-mckinsey-ceo-dominic-barton-20180205-h0u5alSlide: https://www.slideshare.net/McKinseyCompany/winning-competition-through-organizational-agility
2
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3
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McKinsey’s understanding of agile is unlikely to improveC
Agile is all you need
1 2 3
Management consultants prefer
intelligent design to evolutionary change
Implementing ‘best practices’ in a
‘winner takes all’ world does not work
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
Management consultants prefer ‘intelligent design’
Works for simple systems (predictable)Who does this?• Project managers• Process methodologists• Management consultants
Fitness Low High Medium MediumAnalyze Design Implement
Evolutionary change
Works for complex systems (not predictable) Who does this?• Agilists• Evolution• Toyota• Bridgewater
Intelligent design
1
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Management consulting ‘best practices’ do not work in a ‘winner takes all’ world
MBA/Operations & finance vs. product & technology“MBA education today is basically an education in finance, not business..MBA programs don’t churn out innovators well prepared to cope with a fast-changing world…they churn out followers who know how to run firms by the numbers.” –Rana Foroohar, https://evonomics.com/want-to-kill-your-economy-have-mba-programs/
Missed digital“MBAs had almost nothing to do with the two major developments in the American business landscape over the last forty years: the Japanese-style quality revolution in manufacturing and the digital revolution.” – Rana Foroohar
“Best practices” vs. practices suited to context
Target state change vs. evolutionary change
2
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Agile is all you need
Agile stock portfolio:
+27.83%
Underlying index:
+22.46%
3
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
Hi Michael,Great book on AgileSo far I read your interview with Robert and then your section where you comment about the Spotify model unfortunately that what exactly we are doing. McKinsey (the management consulting firm) suggested that we implement Spotify model and we are doing it.
Anyhow I would love to discuss this with you if you have time but I wanted to say thanks and your knowledge and experience on this spot on.
Agile Coach (full time employee) working at a company that hired McKinsey to lead agile transformation
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
Technology threatens to destroy humans, democracy, and everything else you care about
Artificial Intelligence Genetic Engineering
Robotics
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
“Billionaires will remake the world in their own image” – Ryan Holiday, bestselling author
“Because I’m a billionaire, I’m going to have access to better healthcare so… I’m going to be like 160 and I’m going to be part of this, like, class of immortal overlords.” – Sean Parker
“I think that what we are doing with biohacking is the beginning of humanity’s split into separate species. Enhanced posthumans who will make all the decisions.” – Serge Fraguet
Sources: http://time.com/money/5016960/sean-parker-healthcare-immortal-overlords/https://hackernoon.com/biohack-your-intelligence-now-or-become-obsolete-97cdd15e395f
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
Agile is split into two camps: Corporate agile and Anarcho-agile
Right side• Gandhi• MLK• Oneida
Timothy Leary Blockchain
• Focus on business results (profit, revenue)• Pro-status quo• Traditional management consultants• Reinforces existing economic, social, political (ESP)
structure• Optimization (reducing costs, operational efficiency)• Change the system, not the goals
Anarcho-agile
Blockchain Timothy Leary
Martin Luther King Jr.
Gandhi
Corporate agile• Focus on freedom, emancipation• Anti-status quo• Continuation of human rights movement• Seeks to fundamentally change existing ESP• Transformation• Change the goals
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
What you can do
Do• Explore local changes to ESP (e.g., talk to the
minimum wage contractors cleaning the offices and offer to pay for their groceries)
• Record your experience
Think about how you will behave in a variety of situations• Inside of a management consulting led agile
transformation• When speaking to a management consultant
at an agile conference
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
How will management consulting impact your life?(30 seconds)
Find a partner and share(60 seconds)
Management consulting pair and share activity
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
Why is this so exciting?
All three topics based on personal experience
Online technology will disrupt agile
coaching and training
The US Government will be a large
source of demand for agile
The entry of management
consultants into the agile space
threatens to destroy the world
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
The deck is available onlinehttp://bit.ly/EpicAgile
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
Additional slides
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
Selma March (March 21, 1965)
John Lewis; unidentified nun; Ralph Abernathy; Martin Luther King Jr.; Ralph Bunche; Abraham Joshua Heschel; Fred Shuttlesworth
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
Spoken to journalist William Shirer in New Delhi, India, after signing the Gandhi-Irwin Pact on March 5, 1931
“Freedom is not worth having if it does not connote freedom to err and even to sin.”
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
Spoken to journalist William Shirer in New Delhi, India, after signing the Gandhi-Irwin Pact on March 5, 1931
“If you can’t fly then run, if you can’t run then walk, if you can’t walk then crawl, but whatever you do you have to keep moving forward.”
– Martin Luther King
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
The phaonmneal pweor of the hmuan mnid
Can you raed this? I cdnuolt blveiee taht I cluod aullacty uesdnatnrdwaht I was rdeanig. Aoccdrnig to rscheearch at Cmabrigde Uinervtisy, it dseno’t mtaetr in waht oerdr the ltteres in a wrod are. The olnyiproamtnt tihng is taht the frsit and lsat ltteer be in the rghit pclae. The rset can be a total mses and you can still raed it whotuit a pboerim. Tihs is bcasuae the human mind deos not raed ervy lteterby istief, but the wrod as a pttearn. Azanmig huh? Yaeh and I awlyasthguhot slpeling was impmorantt!
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
Source; https://www.slideshare.net/McKinseyCompany/winning-competition-through-organizational-agility
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
McKinsey has selection criteria which are at odds with agile values
“A former partner, who requested anonymity, said: ‘It’s another white, middle-aged dude. Sneader is a victory for the traditionalists in the firm. It is a safe but dull choice — he is not the guy to inspire a new generation.”
Sources: https://www.ft.com/content/a874cbc8-1a4a-11e8-aaca-4574d7dabfb6
“its model of white Protestant males in dark suits counseling other white Protest males in dark suits was out of sync with the times…Holland became the firm’s black principal in 1974” – Duff McDonald
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McKinsey bills consultants at $5K-$7K per day
Source: https://www.gsaadvantage.gov/ref_text/GS10F0118S/0R5IB1.3GN2F5_GS-10F-0118S_MCKINSEYGS10F0118SJANUARY2017.PDF
Summary: 5-6 FTEs at $137K/week $5K per person per day
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
McKinsey’s prestige is declining as scandals mount
Sources: https://www.law360.com/articles/1007675/mckinsey-didn-t-earn-5-7m-it-billed-for-sai-global-sayshttps://www.timeslive.co.za/news/south-africa/2017-09-28-mckinsey-graft-charge-threat-grows-with-whistle-blowers-claims/https://www.economist.com/news/business/21730191-consulting-firm-worked-trillian-capital-owned-gupta-family-associate-why-mckinseyhttps://www.businesslive.co.za/bd/companies/financial-services/2017-10-17-mckinsey-admits-to-lapse-of-judgment-in-eskom-deal/https://www.businesslive.co.za/ft/companies/industrials/2018-01-11-coke-pulls-work-from-mckinsey-after-gupta-scandal/
[email protected] | Hearthealthyhuman.com | @hearthealthyscr
Management consulting is a fundamentally incorrect approach to the Digital Age
“The more complex the world becomes, the more the role of macro-deciders “empty suits” with disproportionate impact should be reduced: we should decentralize (so actions are taken locally and visibly), not centralize as we have been doing.” – Nassim Taleb
"The common problem at the start of any engagement is the lack of appreciation that change is a change in management thinking. The change must enable steps through to a change in assumptions. There is no substitute for learning by doing." – John Seddon
“Management consultants are “parasites”.” – David Snowden
“The strategy consultants come in...document the new strategy in a PowerPoint presentation and a weighty report...employees are told to change their behavior...then nothing happens." – Freek Vermeulen, HBR
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Simplifying the organization so that it can be managed results in loss of revenue for management consultants
Management levels
The relation between human capabilities and the task demands of management jobs
(source: Theo Dawson, Lectica)
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