Scottish Wide Area Network2014

Anne MoisesScottish Government CIOSWAN SRO

Anne

SWAN beyond Vanguard

Integration

Collaboration

Next Steps

OJEU Options• Telecommunications• Video Conferencing• Unified

Communications

Vanguard

• Data Network Services• Bespoke & Optional

Catalogue Services• Tier 1 & 2 Security model• Catalogue evolution• GCF and GLOW Service Delivery

• Public Sector Identity Assurance and Authentication• Community Benefits Policy development• GCF Policy• GLOW Policy

How it fits

SWAN Programme

SWAN Management Board

SWAN Design Authority

SWAN User & Delivery Board

SWAN Governance ModelSWAN Programme

Board

Policy & High Level StrategyMajor Issue Escalations

Proposals, Recommendations & Issue Escalations

Guidance & Decisions

Contractual Relationship

OR

SUPPLIER

CENTRAL TEAM (Management of Framework & Shared Services Call Off)

SWAN Customer(Management of individual Call Off – Catalogue Services)

Business relationship managementSWAN Strategy & Business Alignment

Investment Portfolio Management Architecture Management

Service Level Management

Quality & Assurance management Supplier Relationship Management

Financial Management

Service Catalogue ManagementProgramme & Project Management

Requirements Management

Solution Test

Solution Build and ConfigureChange Management

Service Testing & Acceptance Release & Deployment Mgt Security Management

Service Continuity Management Ordering

Technology & Infrastructure Management Solution Design Service Design Configuration & Asset

Management Knowledge Management Event Management

Incident Management Availability Management Access management Problem Management Service Reporting Service Reporting

Customer Service Management Contract Management Service Charging Programme & Project MgtSolution Build & Configure Solution Test

Architecture Management

Service Catalogue Management

Project portfolio control/assurance

Customer Service Management

SWAN Annual Budget & Planning Quality & Assurance management

Investment Portfolio Management

Change Management

Service Level Management

Service Continuity Management

Ordering

Request Fulfilment

Programme & Project Management

Requirements Management

Solution Build and Configure

Customer Relationship Management

Solution Test

Service Testing & Acceptance

Release & Deployment Mgt

Security Management

Security Management

Contract Management

Supplier Relationship Management

Financial Management

Contract Management

Target Operating Model

Contractual Hub(Management of individual Call Off – Catalogue Services)

Customer Service Management

SWAN Annual Budget & Planning Quality & Assurance management

Investment Portfolio Management

Change Management

Service Level Management

Service Continuity Management

Ordering

Programme & Project Management

Requirements Management

Solution Build and Configure

Solution Test

Service Testing & Acceptance

Release & Deployment Mgt

Security Management

Security Management

Contract Management

Supplier Relationship Management

Financial Management

Scope of Contract• Three different categories of service

– Shared Services• Services each customer receives from the contractor

– Catalogue Services• A range of optional services each customer can select from and agreed

(and regularly refreshed) catalogue of services

– Bespoke Services• The contracts allow for customers to agree their own

bespoke services

Contract Structure

• Four Agreements :– The overall Framework Agreement between National Services Scotland as

the Contracting Authority and the supplier (Capita)

– A Shared Services Call-off Contract between NSS and Capita

– An individual Call-off Contract between each SWAN customer and Capita

– A Membership Agreement which defines the commercial relationship between NSS and the SWAN customer

Proposed Contracting Structure

Membership AgreementNSS and Call-off Customers

Framework AgreementNHS NSS & Contractor

Shared Services Call-off ContractNHS NSS & Contractor

Call-offContract

Contractor &NMS Scotland

Framework AgreementNHS NSS & Contractor

Call-offContract

Contractor &Education Scotland

Call-offContract

Contractor &Pathfinder North

Call-offContract

Contractor &Education Scotland

Call-offContract

Contractor &Pathfinder South

Order# 1

Order# 1

Order# 1

Order# 1

Order# 2

Order# 2

Order# 2

Order# 2

Framework Agreement• Overarching Agreement between NSS and Capita

– Sets out the contractual relationships between the various parties

– The Shared Services service description

– The Catalogue Services which can be purchased

– The service levels and default commercial terms that apply

Shared Services Call-off Contract

• Between NSS and Capita for all customers– It defines how NSS procures the Shared Services

– NSS pays Capita for the Shared Services

– NSS recovers Shared Services charges from the other customers• An apportionment model has been defined and is set out in the

Membership Agreement

• Based upon the Primary Connectivity bandwidth and service levels

Membership Agreement• Defines the commercial relationship between NSS and

the SWAN customer– The Governance arrangements and decision making processes

to oversee the delivery of SWAN Connectivity Services and to monitor Capita’s performance

– The roles and responsibilities of each Call-off Customer

– The roles and responsibilities of NSS and the contract management services NSS will supply to manage Capita, the Framework Agreement and the Shared Services Call-off Contract

– A cost apportionment model

Customer Call-off Contracts

• Defines how a customer procures the Catalogue and Bespoke Services – Is directly between the customer and Capita

– Customers cannot sign a Call-off Contract until a Membership Agreement is defined

– Customer orders the Catalogue and Bespoke required (if any)

– Customer pays Capita directly

Duration of the Agreement

• The Framework Agreement will run for 6 years, to 2020– A customer must enter a Call-off Contract within this timeframe

• Call-off Contracts can last up to 9 years: 2023– An ‘up to’ 3 year transition period then applies: 2026

• Shared Services Call-off Contract will remain in place until last Call-off Contract has expired– Again, up to 2026

Engagement ?

Core Network & Services

Principal orders17 Feb 2014

Design & planning complete30 Apr 2014

Core Network available

6 Jun 2014

Shared Service

available4 July 2014

28 Mar 2014

Hardware, software & licences issued

30 May 2014

Physical build

complete, testing begins

20 Jun 2014

NTP, DNS & Security Gateways available

Education Scotland

1st site complete

8 July 2014

95% sites complete17 Sept

2014

NHSScotland

1st site complete

4 July 2014

50% non-cloud sites complete15 Sept

2014

100% cloud sites

complete22 Sept

2014

100% non-cloud sites & N3 separation

complete4 Mar 2015

Pathfinder South

1st site complete14 Nov 2014

50% sites complete16 Feb 2015

95% sites complete20 Apr 2015

100% sites complete

7 May 2015

5 Aug 201450% sites complete

22 Sept 2014100%

complete

Apr-14 Jul-14 Oct-14 Jan-15 Apr-15

PSN Certification

21 Oct 2014

PSN Gateway available31 Oct 2014 Timelines for

Vanguard Rollout

Pathfinder North

1st site complete25 Mar 2016

50% sites complete14 Jun 2016

95% sites complete6 Sept 2016

100% sites complete20 Sept

2016

Tranche 2

Apr-15 Apr-16 Jul-16 Oct-16 Jan-17

95% sites complete20 Apr 2015

100% sites complete

7 May 2015

Pathfinder South

Timelines (cont.)

The Future