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SCHEDULE OF SESSIONS

OPERATIONS MANAGEMENT

1: INTRODUCTION TO OPERATIONS MANAGEMENT

At the end of this section students should be able to:

1. Define operations management2. Why Study Operations Management3. Knowing functions within Business Organizations4. Explain the distinction between goods and services5. Appreciate the Input-Transformation-Output Model

2.

DECISION MAKING AND FORECASTING

At the end of this section students should be able to:

1.Appreciate decision making processes2.Understand the three time horizons and which models apply for each3.Explain when to use each of the four qualitative models4.Apply the naive, moving-average, exponential smoothing, and trend methods5.Compute three measures of forecast accuracy6.Develop seasonal indices7.Conduct a regression and correlation analysis8.Use a tracking signal

3. DESIGN OF GOODS AND SERVICES

At the end of this section students should be able to:

1. Discuss the need for product and service redesign2. Explain modular design, its advantages and disadvantages3. Explain standardization, its advantages and disadvantages4. What is quality functional deployment and what is its role in product and service

design5. Explain mass customization, design for manufacturing and value analysis6. Distinguish service design from product design7. Identify and explain the components of a service process design8. Identify the characteristics if well-designed service delivery systems9. Explain the concepts of service blueprinting

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4. PROCESS SELECTION AND CAPACITY PLANNING

At the end of this section students should be able to:

1.Define capacity2.Determine design capacity, effective capacity, efficiency and utilization3.Perform bottleneck analysis4.Compute break-even and profit5.Determine expected monetary value of a capacity decision6.Compute net present value7.Describe four production processes

5.INVENTORY MANAGEMENT AND CONTROL

At the end of this section students should be able to:

1.Conduct an ABC analysis2.Explain and use cycle counting3.Explain and use the EOQ model for independent inventory demand4.

Compute a reorder point and explain safety stock5.Apply the production order quantity model

6.Explain and use the quantity discount model7.Understand service levels and probabilistic inventory models

6. QUALITY MANAGEMENT AND CONTROL

At the end of this section students should be able to:

1) How would you define quality for a product? For a Service?2) Discuss the consequences of poor quality and the costs of quality3) Identify briefly the contributions ofDeming, Juran, Crosby, ISO 9000, and

the Malcolm Baldrige Award to the quality revolution.4) Explain Total Quality Management; what are the principal components of

TQM5) Explain Six Sigma? What are the key components? What are some of the

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implementation steps6) Identify and explain the various quality management tools such as PDSA

cycle,DMAIC,Deming wheel, Cause/effect diagrams, Pareto charts. etc.

7.WORK SCHEDULING (LINE BALANCING)

At the end of this section students should be able to:

1.Define Activity and Sequence Activity2.Use a Gantt chart for scheduling3.Draw AOA and AON networks4.Complete forward and backward passes for a project5.Determine a critical path6.Calculate the variance of activity times

Crash a project