scaling at namshi @ seamless ecommerce dubai 2017

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Scaling @ Alessandro Nadalin - CTO @ Namshi.com

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Page 1: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

Scaling @

Alessandro Nadalin - CTO @ Namshi.com

Page 2: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

Scaling @

Alessandro Nadalin - CTO @ Namshi.com

Page 3: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

Scaling @

Alessandro Nadalin - CTO @ Namshi.comStarted off as desktop only

Page 4: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

Scaling @

Alessandro Nadalin - CTO @ Namshi.comStarted off as desktop only

Largest fashion e-retailer in gcc

Page 5: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

Scaling @

Alessandro Nadalin - CTO @ Namshi.comStarted off as desktop only

Largest fashion e-retailer in gcc

3/350 employees

Page 6: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

Scaling @

Alessandro Nadalin - CTO @ Namshi.comEBITDA 10M AED (FY 2016)

Page 7: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

Scaling @

Alessandro Nadalin - CTO @ Namshi.comEBITDA 10M AED (FY 2016)

1.6M orders (FY 2016)

Page 8: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

Scaling @

Alessandro Nadalin - CTO @ Namshi.comEBITDA 10M AED (FY 2016)

1.6M orders (FY 2016)

+25% net revenue YoY

Page 9: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

With 2product managers

Page 10: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

With 5 backendengineers

Page 11: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

“Adding manpower to a late project makes it later”Frederick Brookshttps://en.wikipedia.org/wiki/The_Mythical_Man-Month

Page 12: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

“Innovation is saying ‘no’ to 1.000 things”Steve Jobs

Page 13: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

Service is king

Page 14: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

same -day delivery

Page 15: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

Hundreds of brands

Page 16: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

Outstanding customer service

Page 17: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

“If it’s not simpleenough, it’s wrong”

Page 18: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

“So what do you do with all these requests [...]?”

Page 19: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

“Just read them andthen throw them away.”http://gettingreal.37signals.com/ch05_Forget_Feature_Requests.php

Page 20: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

The important onesAlways come back.

Page 21: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

The pareto principlehttps://en.wikipedia.org/wiki/Vilfredo_Pareto

Page 22: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

-Web push notifications-Traditional server side app

-Cross device wishlist

Page 23: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

+20% conversion rate-15% bounce rate

+50% avg session duration

Page 24: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

Step upyour game

Page 25: Scaling at Namshi @ Seamless Ecommerce Dubai 2017
Page 26: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

if item.discounted = falseand voucher = ‘EID30’:

return item.price * 70/100

Page 27: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

if item.discounted = falseand voucher = ‘EID30’:

return item.price * 70/100

Page 28: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

if item.discounted = falseand voucher = ‘EID30’:

return item.price * 70/100

Page 29: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

if item.discounted = falseand voucher = ‘EID30’:

return item.price * 70/100

Page 30: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

Empower people

Page 31: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

On the shoulder of giants

Page 32: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

Nothingbut customers

matters

Page 33: Scaling at Namshi @ Seamless Ecommerce Dubai 2017
Page 34: Scaling at Namshi @ Seamless Ecommerce Dubai 2017

Alex Nadalin CTO

@_odino_

odino.org