sc summer training

8/6/2019 SC Summer Training

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PRESENTATION ON SIX PRESENTATION ON SIX

WEEKS INDUSTRIALWEEKS INDUSTRIAL

TRAINING AT STANDARDTRAINING AT STANDARDCHARTERED BANKCHARTERED BANK

Presented By:

Harpreet KaurMBA 2A


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Chapter-I (Introduction)Chapter-I (Introduction)

Company IntroductionCompany Introduction

Founded --1853

Headquarters -- London Key people -- John Peace (Chairman)

Industry -- Banking

Products -- Financial Services

Operating Profit -- $15184 m (2009)

Profit before taxation -- $5151 m (2009)

Employees -- 77326 (2009)


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Contd..

Branches - 1700 (world) - 90 (India) - 3 (Punjab)

Head quarters in India - Mumbai

CEO in India - Neeraj Swaroop


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DIFFERENT PRODUCT AND SERVICESDIFFERENT PRODUCT AND SERVICESOF STANDARD CHARTERED BANK INOF STANDARD CHARTERED BANK IN

RETAIL BANKINGRETAIL BANKING


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contd..


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NRI Accounts


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Other servicesOther services


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Asia

JaspalBindra

Risk

Mgt

RudyMarkham

Whole

saleBanking

MikeRees

C FO

RichardMedding

Peopl

Property,Assurance

TimMiller

Secretary

AnniemarieDurbin)

Consumer

Banking

SteveBebertamini

H R

TracyClark

Chairman of Board( John Peace )

OrganisationOrganisation chart of standardchart of standardcharteredchartered


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Organisation chart in case of branchOrganisation chart in case of branch


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contd


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BANKING RATIOSBANKING RATIOS

Return on Equity = Net Income Shareholders equity

Ratio March, 2010 March,2009

March, 2008 March,2007

Return onequity (%)

18.33 18.55 20.35 23.51

Table 5.1


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contd

Shareholders equity to assets = Shareholders equity

Total Assets

Ratio March,2010 March,2009 March, 2008 March,2007

Shareholdersequity to assets(%)

12.9 10.5 11.39 9.85

Table 5.3


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Trend analysisTrend analysis

EPS (Earning Per Share) = Profit after interest and tax No. of equity shares

Fig 6.1


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contd

Trend of Net Profit:

Fig 6.2


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Contd

Trend in Interest Expended

Fig 6.4


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Introduction ofIntroduction ofProjectProject


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Project TitleProject Title


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Retail BankingRetail Banking


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Objectives of StudyObjectives of Study


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Research MethodologyResearch Methodology


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Data Analysis AndData Analysis And

InterpretationInterpretation


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Dealings with BanksDealings with Banks

Banks Responses

Hsbc 50 (50)

Standard Chartered 50 (50)

*Figure in the parenthesis indicates percentageN1=50

N2=50

Table no-4.3


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No. of years of association withNo. of years of association withbanksbanks

Years associated Responses of Hsbc Responses of Standardchartered

1-2 years 12 (24) 10 (20)

2-3 years 11 (22) 13 (26)3-4 years 12 (24) 13 (26)

More than 4 years 15 (30) 14 (28)

*Figure in the parenthesis indicatespercentage

N1=50N2=50

Table no-4.4


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Services availed by customersServices availed by customers

Services No of respondents of HSBC

No of respondents ofStandard CharteredSavings and banking 43 39

Debit cards 31 23

Credit cards 17 20

Insurance/Investment 22 21E-banking and relatedservices

19 20

*Multiple responsesN1=50N2=50

Table no-4.5


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Degree of awareness amongDegree of awareness amongcustomers regarding servicescustomers regarding services

Services Responses of Hsbc(mean)

Responses of Standardchartered (mean)Savings an banking 4.04 3.18

Debit cards 3.38 3.28

Credit cards 2.78 2.96Insurance/Investment 2.58 2.70

E-banking and relatedservices

2.98 2.98

N1=50N2=50

Table no-4.6


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Type of account in the bankType of account in the bank

Type of account Respondents ofHsbc

Respondents ofStandard chartered

Savings account 26 (60) 24 (62)

Current account 6 (14) 6 (15)

Corporate salaryaccount

7 (16) 6 (15)

Demat account 4 (10) 3 (8)

*Figure in the parenthesis indicates percentageN1=43

N2=39

Table no-4.7


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Usage of ATM by customers

Usage of ATM Responses of Hsbc Responses of Standardchartered

Never 22 (44) 20 (40)

Weekly 16 (32) 17 (34)

Monthly 12 (24) 13 (26)

*Figure in the parenthesis indicates percentage N1=50

N2=50

Table no-4.8


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Problems faced by customerswhile using ATM

Problem in usingATM

Responses of Hsbc Responses of Standardchartered

ATM is not working 2 (7) 2 (9)

Card arrested bymachine

3 ( 11) 1 (5)

Shabby area 0 0

No money in themachine

3 (11) 5 (22)

Any other problem 2 (7) 1 (5)

No problem 18 (64) 13 (59)

*Figure in the parenthesis indicates percentage N1=28N2=29

Table no-4.9


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Type of Credit Cards used

Type of credit card Responses of Hsbc Responses of Standardchartered

Platinum 10 (78) 14 (70)

Gold 6 (16) 4 (20)

Classic 1 (6) 2 (10)


Table no-4.10


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Mode of payment of credit cardMode of payment of credit cardbillsbills

Payment of Creditcards

Responses of Hsbc Responses of StandardcharteredEMIs 8 (47) 9 (45)

One time premium 9 (53) 11 (55)


Table no-4.11


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Type of insurance policycustomers have

Type of insurancepolicy

Responses of Hsbc Responses of StandardcharteredLife insurance 17 18

General insurance 6 5Health insurance 6 9Personal insurance 7 6

* Multiple Responses

N1=22N2=21

Table no-4.12


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Mode of payment of premium ofinsurance policy

Mode of payment Responses of Hsbc Responses of Standardchartered

Monthly 0 2 (9)

Quarterly 5 (23) 6 (28)

Half yearly 10 (45) 8 (38)

Yearly 7 (32) 5 (25)*Figure in the parenthesis indicates percentage N1=22

N2=21

Table no-4.13

L l f i f i


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Level of satisfaction

Services Responses of HSBC(mean)

Response of Standardchartered (mean)Savings and banking 3.95 3.81

Debit cards 3.68 3.50

Credit cards 3.27 2.86

Insurance/Investments 2.91 2.89E banking and relatedservices

4.16 3.68

N1=50N2=50

Table no-4.14


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