sbi operations management
DESCRIPTION
TRANSCRIPT
THE
21st
CENTURY BANKING
Group Members
Ashish Gupta
Abhishek Sasan
Karamjeet Singh
Vivek Chaudhary
Zeenat Mangla
Vinay Singh
Content
Introduction
Recently in the News
Value of OMProcess ModelBPR in Banking
Introduction
Established in 1806 at Calcutta as State bank of Calcutta
It is the oldest bank of Indian Subcontinent
Largest Branch Network in India with 16000-17000
Over 25000 ATM’s
Website : www.statebankofindia.com
Deposits : % 195 billion
Revenues : US $ 12 (2009)
Total Assets : 252.25 bill till 2009
SBI accounts for almost one fifth of the Nation’s loans.
Acc. to Forbes, SBI is the 29th most reputable company in the world.
There are 13 Directors in it’s Central Board .
Shri Pratip Chaudhuri is the new Chairman
Shri S.K Bhattacharya is the managing Director of S.B.I.
Services
Domestic treasures
ATM Services
E-Pay
E-Rail
RBIEFT
Safe Deopsit Locker
Foreign inward remittances
Competitors
All Figures are rounded off domestic data
TotalDeposit
Total Advance
Net Profit
Total Assets
Branches
SBI 4355 3373 45.4 5665.7 10186
ICICI 2305 1958.7 31.1 3453.1 1400
PNB 1398.6 1990.5 20.5 1990.5 4500
HDFC 1007.7 634.3 16.0 1332.5 1412
BOB 1520.3 1067.0 14.4 1796 2800
Recently in the news
Value of Operation Management
In Banking Sector Value of Operations depend upon the product-quality as well as the service quality model
In SBI Homeostatic approach is being over the past few years and it has yielded a huge amount of profit. Thus reducing the error
Also collaboration with foreign firm, made SBI the most High Tech Bank in India following a very secured as well as a better performance matrix model than other banks.
SBI follows a 8-14 day process(For Issuing New Card)
SBI follows a 6-10 day process(For Replacement of existing Card)
SBI Product Quality, Scheduling and Design Layout is done either by it’s Zonal Offices or Special Cad. Branches
V.O.M. : Debit/ Credit Cards
Mobile Banking & it’s Pro
• Available on java enabled handsets
• Also available on SMS / GPRS / WAP on non-java handsets with GPRS connection
• SBI came up with a conclusion 79% customers do not transact through M-banking • SBI again Renovated this conclusion 21% customers transacting through M-banking , customers age ranging b/w 18-24 i.e., youth
Layout
Online in future
Offline file
now
Process – MOBILE BASED
16
Application Host- Vendor’s
WIRELESS
BC’s mobil
e phon
e
CUSTOMER
MOBILE PHONE
security checks: Mobile number & Security PIN Low cost entry for all
CURRENT STATUS
SBI Core banking
SBI Gateway
I-banking • Request for opening new account closing a/c , issuing cheque book
• Inter Bank Transfers
• Credit PPF a/c across Branches
• Online purchases
• ez-trade@sbi
• Online applications for IPO
KIOSK HOST
SBI’s GATEWAY
SBI COREBANKING
SBI BRANCHES
SBI BRANCHES
SBI BRANCHES
PC INTERNET KIOSK
BC
CUSTOMER
FINGER
DATA
VALIDATION
Process : PC- KIOSK internet based
internet
ATM Services
• With over 25,000 ATMs in India , SBI provides the largest network and is continuing to expand fast
• Includes ATMs of associate banks( namely : - SBP , SBS , SBB , SBM)
Cards Accepted at
SBI ATMs
SBI ATM cum
Debit Card All debit/credit
Cards
Cards issued
by other
banks
Layout
ATM BASED-PROCESS (Tech.)Customer registers for service
Billdesk aggregatesRegistration inform.Billdesk gives data for validationNext bill onwardsCollects data
Bill amount and Data shown toCustomer on ATM
Customer makes payment at ATM
Forms available at SBI branchesATM locations
Billdesk does all Checks and provides data formats
Billdesk does reconcilation and provides payments
SERVICE PROCESS
Process model
The HomeoStatic Model
SPC Model
OR
LCL
UCL
BPR in Banking
Manpower Re-engineeringSuch as “PARIVARTAN “ “UDAAN” “CITIZEN “
ProcessReengineering‘CBS’
Admin.Reengineri-ng Zonal Offices Turned into District Level