Download - Sbi operations management
![Page 1: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/1.jpg)
THE
21st
CENTURY BANKING
![Page 2: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/2.jpg)
Group Members
Ashish Gupta
Abhishek Sasan
Karamjeet Singh
Vivek Chaudhary
Zeenat Mangla
Vinay Singh
![Page 3: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/3.jpg)
Content
Introduction
Recently in the News
Value of OMProcess ModelBPR in Banking
![Page 4: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/4.jpg)
Introduction
Established in 1806 at Calcutta as State bank of Calcutta
It is the oldest bank of Indian Subcontinent
Largest Branch Network in India with 16000-17000
Over 25000 ATM’s
Website : www.statebankofindia.com
![Page 5: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/5.jpg)
Deposits : % 195 billion
Revenues : US $ 12 (2009)
Total Assets : 252.25 bill till 2009
SBI accounts for almost one fifth of the Nation’s loans.
Acc. to Forbes, SBI is the 29th most reputable company in the world.
![Page 6: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/6.jpg)
There are 13 Directors in it’s Central Board .
Shri Pratip Chaudhuri is the new Chairman
Shri S.K Bhattacharya is the managing Director of S.B.I.
![Page 7: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/7.jpg)
Services
Domestic treasures
ATM Services
E-Pay
E-Rail
RBIEFT
Safe Deopsit Locker
Foreign inward remittances
![Page 8: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/8.jpg)
Competitors
![Page 9: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/9.jpg)
All Figures are rounded off domestic data
TotalDeposit
Total Advance
Net Profit
Total Assets
Branches
SBI 4355 3373 45.4 5665.7 10186
ICICI 2305 1958.7 31.1 3453.1 1400
PNB 1398.6 1990.5 20.5 1990.5 4500
HDFC 1007.7 634.3 16.0 1332.5 1412
BOB 1520.3 1067.0 14.4 1796 2800
![Page 10: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/10.jpg)
Recently in the news
![Page 11: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/11.jpg)
Value of Operation Management
In Banking Sector Value of Operations depend upon the product-quality as well as the service quality model
In SBI Homeostatic approach is being over the past few years and it has yielded a huge amount of profit. Thus reducing the error
Also collaboration with foreign firm, made SBI the most High Tech Bank in India following a very secured as well as a better performance matrix model than other banks.
![Page 12: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/12.jpg)
SBI follows a 8-14 day process(For Issuing New Card)
SBI follows a 6-10 day process(For Replacement of existing Card)
SBI Product Quality, Scheduling and Design Layout is done either by it’s Zonal Offices or Special Cad. Branches
V.O.M. : Debit/ Credit Cards
![Page 13: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/13.jpg)
Mobile Banking & it’s Pro
• Available on java enabled handsets
• Also available on SMS / GPRS / WAP on non-java handsets with GPRS connection
• SBI came up with a conclusion 79% customers do not transact through M-banking • SBI again Renovated this conclusion 21% customers transacting through M-banking , customers age ranging b/w 18-24 i.e., youth
![Page 14: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/14.jpg)
Layout
![Page 15: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/15.jpg)
![Page 16: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/16.jpg)
Online in future
Offline file
now
Process – MOBILE BASED
16
Application Host- Vendor’s
WIRELESS
BC’s mobil
e phon
e
CUSTOMER
MOBILE PHONE
security checks: Mobile number & Security PIN Low cost entry for all
CURRENT STATUS
SBI Core banking
SBI Gateway
![Page 17: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/17.jpg)
I-banking • Request for opening new account closing a/c , issuing cheque book
• Inter Bank Transfers
• Credit PPF a/c across Branches
• Online purchases
• ez-trade@sbi
• Online applications for IPO
![Page 18: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/18.jpg)
![Page 19: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/19.jpg)
![Page 20: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/20.jpg)
![Page 21: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/21.jpg)
KIOSK HOST
SBI’s GATEWAY
SBI COREBANKING
SBI BRANCHES
SBI BRANCHES
SBI BRANCHES
PC INTERNET KIOSK
BC
CUSTOMER
FINGER
DATA
VALIDATION
Process : PC- KIOSK internet based
internet
![Page 22: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/22.jpg)
ATM Services
• With over 25,000 ATMs in India , SBI provides the largest network and is continuing to expand fast
• Includes ATMs of associate banks( namely : - SBP , SBS , SBB , SBM)
Cards Accepted at
SBI ATMs
SBI ATM cum
Debit Card All debit/credit
Cards
Cards issued
by other
banks
![Page 23: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/23.jpg)
Layout
![Page 24: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/24.jpg)
ATM BASED-PROCESS (Tech.)Customer registers for service
Billdesk aggregatesRegistration inform.Billdesk gives data for validationNext bill onwardsCollects data
Bill amount and Data shown toCustomer on ATM
Customer makes payment at ATM
Forms available at SBI branchesATM locations
Billdesk does all Checks and provides data formats
Billdesk does reconcilation and provides payments
SERVICE PROCESS
![Page 25: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/25.jpg)
Process model
The HomeoStatic Model
![Page 26: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/26.jpg)
SPC Model
OR
LCL
UCL
![Page 27: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/27.jpg)
BPR in Banking
Manpower Re-engineeringSuch as “PARIVARTAN “ “UDAAN” “CITIZEN “
ProcessReengineering‘CBS’
Admin.Reengineri-ng Zonal Offices Turned into District Level
![Page 28: Sbi operations management](https://reader033.vdocuments.us/reader033/viewer/2022061122/5471650bb4af9fb90a8b4b54/html5/thumbnails/28.jpg)