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© 2007 Center for Creative Leadership. All rights reserved. SBI Feedback Process 2008 Spring CLC‐Americas Meeting Charlotte, NC April 24‐25, 2008

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situation behaviour Impact - The feedback process

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  • 2007CenterforCreativeLeadership.Allrightsreserved.

    SBIFeedbackProcess

    2008SpringCLCAmericasMeetingCharlotte,NCApril2425,2008

  • 2007CenterforCreativeLeadership.Allrightsreserved.

    SBIFeedbackProcess

    Situation

    Behavior

    Impact

    Settingandcircumstances

    Observableactions

    Emotionsandfeelingsyouhave Thingsyoudo(orthegroupdoes)becauseoftheobservedbehavior

  • 2007CenterforCreativeLeadership.Allrightsreserved.

    SBIExample#1

    Situation

    Behavior

    Impact

    InthelobbybeforeclassstartedonMondaymorning

    Yousmiled,introducedyourself,andofferedtoshakehands

    Ifeltrelievedtomakecontactwithsomeoneamongstrangers

  • 2007CenterforCreativeLeadership.Allrightsreserved.

    SBIExample#2

    Situation

    Behavior

    Impact

    DuringIntroductions

    YoutoldusaboutthechallengesyoufaceasaHRleader

    IfeltcomfortableandconnectedwithyoubecauseIfacethesamechallenges

  • 2007CenterforCreativeLeadership.Allrightsreserved.

    SBIExample#3

    Situation

    Behavior

    Impact

    Whenwewerediscussingcriticalleadershipchallenges

    Youtalkedloudandsaidthatotherpeoplewerewrong

    Ifeltintimidatedandangry

  • 2007CenterforCreativeLeadership.Allrightsreserved.

    Impact

    Avoiddescribingthebehavingperson.

    Ifeltlikeyoucaredaboutus.

    IfeltthatyoucouldrelatetowhatIwasgoingthrough.

    Ifeltthatyouhadtohaveyourownway.

  • 2007CenterforCreativeLeadership.Allrightsreserved.

    Behavior

    GeneralizationCategorization

    JudgmentEvaluation

    ObservableAction

    Youaskeduswhowantedtoorganizeagrouptogoouttodinner.

  • 2007CenterforCreativeLeadership.Allrightsreserved.

    Behavior

    GeneralizationCategorization

    JudgmentEvaluation

    ObservableAction

    Youhelpedeveryonefeelatease.

  • 2007CenterforCreativeLeadership.Allrightsreserved.

    Behavior

    GeneralizationCategorization

    JudgmentEvaluation

    ObservableAction

    Youwereagoodorganizer.

  • 2007CenterforCreativeLeadership.Allrightsreserved.

    Impact

    Describesthebehavingperson

    Howyoufeltandwhatyoudidbecauseofthebehavior;whatthegroupdidbecauseofthebehavior

    Ifeltreallydisappointed.

  • 2007CenterforCreativeLeadership.Allrightsreserved.

    Impact

    Describesthebehavingperson

    Howyoufeltandwhatyoudidbecauseofthebehavior;whatthegroupdidbecauseofthebehavior

    Youmadeitfeelsafetoopenup.

  • 2007CenterforCreativeLeadership.Allrightsreserved.

    Impact

    Describesthebehavingperson

    Howyoufeltandwhatyoudidbecauseofthebehavior;whatthegroupdidbecauseofthebehavior

    Thegroupbecamelessinteractive.


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