Nation’s leading vehicle glass repair and replacement company

updates business model with the Samsung Galaxy Note® II.

Samsung’s SAFE-enabled device (Galaxy Note II) allowed us

more MDM (mobile device management) capabilities.

The Samsung Galaxy Note II is

a perfect form factor for our

field technicians because of

its screen size.

Our technicians have

access to the best, most

innovative tools that help

them complete their work

and shine on the job.

The Challenge

Safelite

Same Services, New Resources

Safelite AutoGlass® is the nation’s leading provider of vehicle glass repair and replacement services, providing mobile service to more than 95 percent of theU.S. population in all 50 states. The Columbus, Ohio-based company employs nearly 10,000 people across the United States and serves more than4.1 million customers annually.

In an effort to improve their business model, Safelite decided to upgrade theirolder-generation handheld devices used by their nearly 4,000 mobile technicians and repair specialists.

Their ultimate goal was to increase overall ROI for the company while upgrading their proprietary mobile resource management software (MRM3).

Safelite’s first priority was to get something more usable—a bigger screenwith an intuitive user interface. Safelite also wanted a way for technicians to easily read small text on a handheld screen.

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“

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Craig Douglas

Vice President & CIO

Craig Douglas

Vice President & CIO

Tom Feeney

President & CEO

Field Services

The Results Samsung Smartphones Save Time and Money

Samsung was also able to meet Safelite’s needs by deploying more than 3,000 devices in less than four months. The Galaxy Note II’s ease of operation and problem-solving applications allowed technicians to make a seamless transition. “ What this means for the

customer is fewer missed

or late appointments,

a better-prepared

technician ready to

tackle the nuances of

your particular vehicle.

Tom Feeney

President & CEO

Disclaimer of Warranties: EXCEPT AS OTHERWISE PROVIDED IN THEIR STANDARD END USER LICENSE AND WARRANTY, TO THE FULL EXTENT PERMITTED BY LAW SAMSUNG ELECTRONICS CO., LTD., SAMSUNG TELECOMMUNICATIONS AMERICA, LLC, AND THEIR AFFILIATES (COLLECTIVELY REFERRED TO HEREIN AS THE “SAMSUNG ENTITIES”) EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, INTEROPERABILITY OR NONINFRINGEMENT, WITH RESPECT TO INFORMATION TECHNOLOGY SECURITY PROTECTION, SAFE™ DEVICES AND APPLICATIONS TESTED WITH SAFE™ DEVICES. IN NO EVENT SHALL THE SAMSUNG ENTITIES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER WITH RESPECT TO INFORMATION TECHNOLOGY SECURITY PROTECTION, SAFE™ DEVICES OR APPLICATIONS TESTED WITH SAFE™ DEVICES.

© 2014 Samsung Telecommunications America, LLC. Samsung, SAFE, S Pen and Galaxy Note are all trademarks of Samsung Electronics Co., Ltd. Other company names, product names and marks mentioned herein are the property of their respective owners and may be trademarks or registered trademarks.

In addition, information technology security protection will be affected by features or functionality associated with, among other things the e-mail platform, master data management, and virtual private network solutions selected by the software provider, solution provider or user. Choice of an e-mail, master data management, and virtual private network solution is at the sole discretion of the software provider, solution provider or user and any associated effect on information technology security protection is solely the responsibility of the software provider, solution provider or user. For complete statement of limited warranty, please refer to www.samsung.com/us/safe, available on the web and where Samsung smartphone and Galaxy Tab™ devices are sold.

The Solution Function Meets Form Factor

As they reviewed devices from multiple OEMs—medium tablets, small tablets and smartphones—Safelite decided that the Galaxy Note II was the perfect form factor for their � eld technicians because of screen size. Safelite also appreciated the level of software customization the device allowed through the Android® operating system. They also liked the fact that the device did not have too much bloatware. The Galaxy Note II’s 5.5" display was a big hit with technicians who participated in the Galaxy Note II pilot test. In addition, Samsung’s SAFE-enabled devices allowed more MDM capabilities. The number of APIs (application program interfaces), more than 330 available through Samsung, greatly exceeded those of other device manufacturers. Samsung’s competitive MDM capabilities, as well as its top-quality hardware, made Samsung Safelite’s � rst choice.

Safelite brought in a group of technicians with varied levels of expertise to test newer-generation devices. They displayed on a table devices by multiple manufacturers with various form factors and asked the technicians to identify which ones they preferred. Technicians were instructed to evaluate both the hardware and the software of each device. At � rst, the technicians preferred tablets over smartphones. However, after further testing, the technicians selected the Galaxy Note II, which serves as a hybrid between a tablet and a smartphone. Technicians are now using these devices in their vans when they drive off-site to meet customers. The Galaxy Note II is serving as the technicians’ computer as they are constantly mobile, working outside of an of� ce.

With the rollout of the Galaxy Note II, Safelite has been able to save money and operate more ef� ciently by eliminating the use of paper to capture customers’ signatures.

Safelite has also been able to improve compliance utilizing the S Pen™ as signatures can be easily collected on the Note II by � eld technicians. In addition, the device has improved the speed and accuracy of VIN collection. Technicians have to collect full 17-number VIN numbers while servicing customers. Now they can scan a bar code, snap a picture or even use voice entry to record numbers, allowing for more accurate data collection.

Associate engagement with the device has gone up because of this highly desirable device. The intuitive form factor and user interface of the Note II have made it easy for a diverse group of technicians with different levels of expertise to adopt this new business tool.

REDUCED COSTS

INCREASEDCOMPLIANCE

IMPROVEDASSOCIATEENGAGEMENT